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Cxone Jobs (NOW HIRING)

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Experience with NICE CXone (preferred) or enterprise WFM platforms. * Proficiency with Excel/Sheets (lookups, pivots, logic). * Preferred: Ability to write SQL queries for WFM/ACD datasets. * Nice to ...

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Contact Center Technology Consultant (NICE CXone) About the Role Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE ...

AllSTEM Connections

Telecom Engineer II

Orlando, FL · On-site

$124K/yr

Senior Contact Center Solutions Engineer (NICE CXOne) Role Overview We are seeking a high-level Senior Contact Center Solutions Engineer to design, implement, and optimize a complex, multi-national ...

Cnx

Senior Project Manager

Omaha, NE · On-site

Experience with the NICE CXone platform is strongly preferred. Key Responsibilities * Lead end-to-end delivery of the call center transformation program, ensuring alignment with scope, schedule ...

Ascensus

Contact Center Analytics Developer

Configures and maintains NICE CXone Interaction Analytics assets including categories, rules, phrase libraries, datasets, workspaces, dashboards, and filters. * Performs validation, tuning, and ...

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Cxone information

What is a Cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

How does a CXone Specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are the key skills and qualifications needed to thrive as a CXone Administrator, and why are they important?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.
More about Cxone jobs
What cities are hiring for Cxone jobs? Cities with the most Cxone job openings:
What states have the most Cxone jobs? States with the most job openings for Cxone jobs include:
What job categories do people searching Cxone jobs look for? The top searched job categories for Cxone jobs are:
Cxone jobs near you
Infographic showing various Cxone job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution.
Workforce Management Analyst

Workforce Management Analyst

Lantern

Dallas, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

JOB OVERVIEW 

The WFM Analyst, Member Services, is responsible for intraday service delivery to ensure service levels and key performance indicators (KPIs) are met, as well as short-term capacity risk evaluation, and translating real-time signals into concise, actionable recommendations for leadership. 

This role includes realtime monitoring, variance analysis, and intraday adjustments that streamline schedules and staffing to improve operational efficiency. 

The ideal candidate identifies opportunities to reduce manual work and develop simple, repeatable processes that improve decision-making speed and support greater operational agility. 

Responsibilities: 

Real-Time Monitoring 

  • Continuously monitor real-time metrics using WFM/telephony systems, and convert performance signals into prioritized actions. 
  • Identify variance drivers using short-interval forecasting and trend analysis. 

Intraday Management & Adjustments 

  • Execute intraday adjustments and recommend targeted levers (skills, shrinkage) with clear impact statements. 

Communication & Collaboration 

  • Communicate clear "so what" guidance: impact, options, and recommended action. 

Automation & Platform Optimization 

  • Identify automation opportunities, reduce manual exception handling, and leverage platform capabilities in NICE CXone. 

Requirements: 

  • High School Diploma or equivalent; Associate or Bachelor's preferred. 
  • WFM contact center experience (scheduling, intraday, capacity risk). 
  • Experience with NICE CXone (preferred) or enterprise WFM platforms. 
  • Proficiency with Excel/Sheets (lookups, pivots, logic). 
  • Preferred: Ability to write SQL queries for WFM/ACD datasets. 
  • Nice to have: Python, BI tools, CXone dashboards. 

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

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