Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Application Architect
Phoenix, AZ · On-site
Experience with NICE CXone, Genesys Cloud, Five9, Amazon Connect, Cisco Webex Contact Center, or similar CCaaS platforms. Experience with IVA and conversational AI platforms such as ASAPP, Cognigy ...
New
Application Architect
Phoenix, AZ · On-site
Experience with NICE CXone, Genesys Cloud, Five9, Amazon Connect, Cisco Webex Contact Center, or similar CCaaS platforms. Experience with IVA and conversational AI platforms such as ASAPP, Cognigy ...
New
Experience working with multiple CCaaS vendors (e.g., NICE CXone, Amazon Connect, Five9, etc.). * Knowledge of AI/ML platforms used in customer service environments. * Certifications in Genesys ...
Quick apply
Experience working with multiple CCaaS vendors (e.g., NICE CXone, Amazon Connect, Five9, etc.). * Knowledge of AI/ML platforms used in customer service environments. * Certifications in Genesys ...
Experience utilizing Workforce Management software, specifically NICE CXone. A Plus: * Exposure to automation or advanced forecasting analytics (Python, R, or similar). * Exposure to AI-enabled tools ...
Experience utilizing Workforce Management software, specifically NICE CXone. A Plus: * Exposure to automation or advanced forecasting analytics (Python, R, or similar). * Exposure to AI-enabled tools ...
WFM Lead, NA Contact Center
Phoenix, AZ · On-site
Experience utilizing Workforce Management software, specifically NICE CXone. A Plus: * Exposure to automation or advanced forecasting analytics (Python, R, or similar). * Exposure to AI-enabled tools ...
WFM Lead, NA Contact Center
Phoenix, AZ · On-site
Experience utilizing Workforce Management software, specifically NICE CXone. A Plus: * Exposure to automation or advanced forecasting analytics (Python, R, or similar). * Exposure to AI-enabled tools ...
Digital Manager, Service Center
Tempe, AZ · On-site +1
$66K - $111K/yr
Experience with Microsoft Dynamics or CXOne's live chat software * Experience implementing AI-assisted chat software * Financial services or FinTech experience * Call center or service center high ...
Digital Manager, Service Center
Tempe, AZ · On-site +1
$66K - $111K/yr
Experience with Microsoft Dynamics or CXOne's live chat software * Experience implementing AI-assisted chat software * Financial services or FinTech experience * Call center or service center high ...
Product Adoption Expert - Contact Center
Phoenix, AZ · On-site
$186K/yr
... CXone, Five9, Genesys, or Talkdesk - and understands the operational realities of running a CCaaS environment. Key Responsibilities Deployable Customer-Facing Engagements * Contact Center Subject ...
New
Product Adoption Expert - Contact Center
Phoenix, AZ · On-site
$186K/yr
... CXone, Five9, Genesys, or Talkdesk - and understands the operational realities of running a CCaaS environment. Key Responsibilities Deployable Customer-Facing Engagements * Contact Center Subject ...
New
Cxone information
What is a cxone?
Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.
What are the key skills and qualifications needed to thrive as a cxone administrator?
To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.
How does a cxone specialist typically collaborate with other departments to improve customer experience?
As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.
What is the difference between Cxone vs Customer Service Representative?
| Aspect | Cxone | Customer Service Representative |
|---|---|---|
| Required Credentials | Typically requires technical certifications or training in contact center platforms | High school diploma or equivalent; customer service skills |
| Work Environment | Call centers, technical support teams, customer service departments | Retail stores, call centers, office settings |
| Employer & Industry Usage | Used by tech companies, telecoms, and customer support firms | Used across retail, banking, healthcare, and service industries |
| Search & Comparison Intent | People comparing technical support roles involving contact center platforms | Individuals seeking general customer service roles |
While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.
What are popular job titles related to Cxone jobs in Arizona?
For Cxone jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Cxone jobs in Arizona look for?
The top searched job categories for Cxone jobs in Arizona are:
What cities in Arizona are hiring for Cxone jobs?
Cities in Arizona with the most Cxone job openings:
Job description
At arrivia, we power the travel industry through innovation. We are a global travel technology powerhouse, dedicated to connecting people to world-class experiences through our proprietary platforms. Travel is at our core, and technology is our engine. We are constantly investing in cutting-edge, cloud-based solutions and automation to ensure our members can explore the world seamlessly. When you join arrivia, you aren’t just joining a tech team; you’re joining a mission to redefine the global travel journey.
The Role
As a Unified Communications Engineer II, you will be the architect of our connectivity. You will lead the design, optimization, and advanced support of our cloud-based communication ecosystems, with a primary focus on NICE CXone. This is a high-impact role where you will serve as the technical escalation point and engineering leader for our global contact center technologies, including voice, IVR, and complex system integrations.
What You’ll Do
- Architect & Optimize: Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows.
- Technical Leadership: Act as the primary escalation point for complex UC and contact center issues, leading root cause analysis across voice, SIP/VoIP, and integrated systems.
- Drive Innovation: Constantly improve platform performance and scalability to enhance the customer experience.
- Collaborate: Partner with SaaS vendors to influence platform enhancements and work alongside network, security, and application teams to ensure end-to-end system health.
- Mentor: Support and guide UC Administrators in troubleshooting and configuration best practices.
- Execute: Lead technical implementations, including design validation, testing, and deployment under structured change control guidelines.
What You’ll Need
- Required Experience: 5+ years in Unified Communications, contact center engineering, or voice technologies.
- NICE CXone Mastery: Deep, hands-on experience with NICE CXone is required for this role.
- IVR Design: Demonstrated experience designing IVR systems and complex routing logic.
- Technical Depth: A strong understanding of VoIP technologies (SIP, RTP, call routing, QoS).
- Problem Solving: A proven track record of troubleshooting multi-system, production-impacting issues and managing SaaS vendor escalations.
- Communication: The ability to bridge the gap between technical requirements and business stakeholders.
- Additional Skills: Knowledge of CRM integrations (Salesforce/ServiceNow), APIs (REST/PowerShell), and enterprise platforms like Microsoft Teams or Cisco.
Our Core Values
- Stay Curious - Explore new challenges and make space to learn and grow.
- Keep it Real - Earn trust through open, honest, and clear communication.
- Own it - Seek ways to make an impact and take action.
- Win Together - Create a culture of connection and inclusion where everyone can be their best.
About arrivia
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Scottsdale, AZ, US
Year founded
1997