1

Cxone Jobs in Alabama (NOW HIRING)

Senior Controls Engineer

Wetumpka, AL · On-site

$86K - $114K/yr

... CXONE and Sysmac Studio (OMRON), and/or GX Works (Mitsubishi). · Design Graphical User Interfaces with Rockwell FactoryTalk View Studio, CXONE, Automation Direct, Visual Basic, Indusoft Web Studio ...

Senior Controls Engineer

Wetumpka, AL · On-site

$86K - $114K/yr

... CXONE and Sysmac Studio (OMRON), and/or GX Works (Mitsubishi). · Design Graphical User Interfaces with Rockwell FactoryTalk View Studio, CXONE, Automation Direct, Visual Basic, Indusoft Web Studio ...

Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning ...

Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are popular job titles related to Cxone jobs in Alabama?

For Cxone jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Cxone jobs in Alabama look for?

The top searched job categories for Cxone jobs in Alabama are:

What cities in Alabama are hiring for Cxone jobs?

Cities in Alabama with the most Cxone job openings:

Infographic showing various Cxone job openings in Alabama as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 81% In-person, and 19% Remote job distribution.

Senior Controls Engineer

Auto Sol Inc

Wetumpka, AL • On-site

$86K - $114K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago


Key responsibilities

  • Develop and troubleshoot control system solutions for industrial equipment and automation products.

  • Design electrical systems, PLC logic, and graphical user interfaces according to project specifications.

  • Oversee control projects to ensure standards, quality, and timely communication with management and customers.


Job description

Summary:
Electrical software design, build and troubleshooting of control system solutions for industrial equipment and automation products by performing the following duties.

Senior Control Engineer Essential Duties and Responsibilities: (Other duties may be assigned)

· Report directly to Control Engineering Manager, or directly to Owner in absence of Manager.

· Delegate and balance existing and incoming workloads to the controls group.

· Weekly update on control engineering workload and schedules.

· Working with ASI sales on verifying man hours for projects and workloads for sales planning.

· Develop customer relationships to identify assigned project needs in a timely manner.

· Training and assistance with new hire learning.

· Self-sufficient with project research and development.

· Oversee control projects to keep standards and quality in our programming.

· After hours support with assigned projects or delegated in agreement with co-workers of comparable capabilities when needed.

· Timely Communication Response –

    • Current engineering workload status.
    • Response to incoming communications from managers.
    • Communications with customers on project needs to keep productivity flow.

Control Engineer Essential Duties and Responsibilities: (Other duties may be assigned)

· Develop Electrical designs proficiently in AutoCad Electrical.

· Develop PLC Logic designs in Rockwell RSLogix5000 (ControlLogix, CompactLogix), RSLogix500 (MicroLogix), CXONE and Sysmac Studio (OMRON), and/or GX Works (Mitsubishi).

· Design Graphical User Interfaces with Rockwell FactoryTalk View Studio, CXONE, Automation Direct, Visual Basic, Indusoft Web Studio, and/or GT Works.

· Use various communication protocols, including Ethernet IP, DeviceNet, and EtherCat.

· Machine commissioning: program start-up, debug and install of automation systems.

· Responsible for troubleshooting equipment and validating the control systems to ensure reliability in operating environments.

· Write documentation and system specifications toward fulfilling the scope of work set forth by the ASI program manager.

· Develop technical scope of work documents and estimate time and resources needed for the control’s aspect of projects.

· Understanding and implementation of customer and ASI specifications and standards.

· Use various communication protocols, including Ethernet IP, Remote I/O, DeviceNet, and EtherCat.

· Proficient with Microsoft Office.

· Professionally represent ASI at customer’s sites during commissioning and service.

· Active participation in communicating and suggesting company goals.

· Communicate and provide status reports to management.

Company Description

About Auto Sol Inc.:
ASI is an industrial factory automation company, family-owned and operated out of Montgomery, Alabama. Auto Sol Inc. has been tirelessly serving members of the Manufacturing community for over a decade, assessing production processes and supplying turnkey engineered solutions for increased productivity and more advanced process control. Doug Grice founded the company in 2008, and since has grown to become a leading resource in the automation industry for PLC-based industrial control systems, robotics integration, software development, machine vision, and more. Today, Auto Sol Inc. offers automation services to customers in over 30 states across the U.S. including Alabama, Tennessee, Mississippi, Florida, Georgia, South Carolina, North Carolina, Ohio, New Jersey, Texas, and more. No matter what the application, our team of engineers can incorporate an industrial automation solution to save you time, money, and improve your overall process. Whether you need a panel built and shipped, a new line of conveyors installed for material handling, or a fully-integrated robot cell installed, we can handle any project, big or small.