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Cxone Jobs in California (NOW HIRING)

VIMO INC.

Telecom Engineer

Mountain View, CA · On-site

Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone * Design and implement IVR, call routing across all ...

New

VIMO INC.

Telecom Engineer

Mountain View, CA · On-site +1

$130K - $150K/yr

Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone * Design and implement IVR, call routing across all ...

New

Kaleidoscope Innovation, Inc.

Technical Lead

San Diego, CA · On-site

$85 - $110/hr

Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox * Develop High Level Design and Low Level Design, including data flow diagrams ...

INFOSYS NOVA HOLDINGS LLC

Technical Lead

San Diego, CA · On-site

Technical Lead · Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox · Develop High Level Design and Low Level Design, including ...

iShare Inc

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related ...

iShare, Inc.

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

Perform administration of the NICE CXone platform, including user account management, profile maintenance, troubleshooting, and support coordination. * Troubleshoot and resolve telecommunications ...

CYNET SYSTEMS

Project/Product Manager III

Rosemead, CA · On-site

$66 - $83/hr

Familiarity with NICE CXone or similar contact center technologies. * Ability to translate business and operational requirements into actionable solutions. Responsibilities: * Support IVR/IVA ...

VIMO INC

Data Analyst

Mountain View, CA · On-site

$80 - $100/hr

Monitor, validate, and maintain data flows from call center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer. * Triage and resolve ...

VIMO INC.

Data Analyst

Mountain View, CA · On-site +1

$90K - $100K/yr

Monitor, validate, and maintain data flows from call center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer * Triage and resolve ...

The Walt Disney Company

Systems Architect

Santa Monica, CA · On-site

$141K - $190K/yr

Own the endtoend architecture for NICE CXone, including IVR/Studio flows, routing logic (ACD, skillsbased), CTI, digital channels (chat, email, WhatsApp), and analytics. * Establish solution patterns ...

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Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are popular job titles related to Cxone jobs in California?

For Cxone jobs in California, the most frequently searched job titles are:

What job categories do people searching Cxone jobs in California look for?

The top searched job categories for Cxone jobs in California are:

What cities in California are hiring for Cxone jobs?

Cities in California with the most Cxone job openings:

Cxone jobs near you
Infographic showing various Cxone job openings in California as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 77% In-person, 4% Hybrid, and 19% Remote job distribution.

Telecom Engineer

Mountain View, CA • On-site

VIMO INC.
See more jobs at VIMO INC.external

Full-time

Posted 2 days ago

New

Job description

About Vimo:

Vimo is a national leader in state-based health insurance exchanges and safety-net transformations. We partner with state agencies across the country to expand access to affordable health coverage and modernize the delivery of essential human services, including Medicaid, SNAP, TANF, child care, child support, child welfare, and unemployment insurance. Our enterprise-grade SaaS platforms power mission-critical systems that serve millions of people every day. By combining cutting-edge technology with process optimization, we help states deliver vital public benefits efficiently, securely, and at scale.  

At Vimo, we create practical, real-world solutions that make a measurable difference in people’s lives. If you’re driven by meaningful, high-impact work at the intersection of technology and public service, Vimo may be the place for you. 

Information and Data Security Protection:

  • This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies.
  • Compliance with access control, data classification, and applicable legal and regulatory requirements is required.

Our Values:

  • We believe that working hard, when it is imbued with purpose, can and should be fun.
  • You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done.
  • Everyone has a voice; everyone’s ideas count, and everyone is respected.
  • We have built a company, as well as a community of friends and colleagues, with respect for each other.

What You'll Do: 

  • Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone
  • Design and implement IVR, call routing across all communication channels based on business requirements
  • Manage multiple NICE BUs and provide periodic updates to customers and contact center management. Fine tune configurations per business needs
  • Ensure the smooth operation of telephony services and integrations with other systems
  • Provide technical support and troubleshooting assistance as needed to the contact center and other technical teams
  • Collaborate with cross-functional teams to design and implement new features
  • Troubleshoot and resolve issues related to the contact center services
  • Monitor system performance and ensure high availability and reliability

What We're Looking For:

  • Bachelor’s in Information Technology / Computer Science or a related field or equivalent experience
  • At least 4 years’ experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto Dialer, Omnichannel, WFM, Interaction Analytics
  • Experience in scripting with NICE CXOne Studio
  • Experience with some other scripting language such as Perl, Python, bash, etc.
  • Experience in integrating CXone with other systems
  • Solid understanding of configuring an end-to-end contact center solution
  • Knowledge of some other Contact Center as Service (CCaS) solution such as Amazon Connect will be a strong asset

Apply