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Cxone Jobs in Rialto, CA (NOW HIRING)

iShare Inc

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related ...

iShare, Inc.

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

Perform administration of the NICE CXone platform, including user account management, profile maintenance, troubleshooting, and support coordination. * Troubleshoot and resolve telecommunications ...

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Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are popular job titles related to Cxone jobs in Rialto, CA?

For Cxone jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Cxone jobs in Rialto, CA look for?

The top searched job categories for Cxone jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Cxone jobs?

Cities near Rialto, CA with the most Cxone job openings:

Cxone jobs near you
Infographic showing various Cxone job openings in Rialto, CA as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 71% In-person, and 29% Remote job distribution.

System Administrator II

iShare Inc

Redlands, CA • On-site

$35 - $37/hr

Full-time

Posted 6 days ago

Job description

Job Title: System Administrator II
Location: Onsite, Houston TX 
37/ hr W2
 
Position Summary
The Telecom Specialist provides telecommunications, unified communications, and contact center support for corporate and customer service operations. This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related service requests. The Telecom Specialist partners with employees, leadership, vendors, and service providers to ensure reliable communication services, operational excellence, and positive customer experience.
The ideal candidate is a service-oriented professional with strong technical, communication, and problem-solving skills who can effectively support business needs in a fast-paced environment. The successful candidate will also demonstrate a basic understanding of AI-powered tools and interfaces and a willingness to expand their knowledge of AI technologies to improve operational efficiency and service delivery.
Duties and Responsibilities
  • Provide day-to-day support for telecommunications systems, including adds, moves, changes, and voicemail administration.
  • Perform administration and support of Cisco Unified Communications Manager (Cisco Call Manager), including user provisioning, device configuration, calling permissions, and system maintenance.
  • Perform administration and support of Cisco Unity voicemail, including mailbox management, call handlers, voicemail troubleshooting, and user support.
  • Perform administration of the NICE CXone platform, including user account management, profile maintenance, troubleshooting, and support coordination.
  • Troubleshoot and resolve telecommunications, unified communications, contact center, hardware, software, network, and user-related issues.
  • Document incidents, service requests, and resolutions within the department ticketing system.
  • Coordinate with vendors, service providers, and internal teams to support telecommunications operations, maintenance activities, and project initiatives.
  • Maintain telecommunications equipment inventories and assist with equipment deployment, replacement, recovery, and disposal.
  • Provide end-user training and guidance on telecommunications and contact center technologies.
  • Utilize AI-powered tools and interfaces to assist with research, troubleshooting, documentation, analysis, and process improvements.
  • Stay informed of emerging AI technologies and actively pursue opportunities to expand knowledge and skills related to AI and automation.
  • Support continuous improvement initiatives that enhance operational efficiency, user experience, and service delivery.
  • Perform other duties as assigned.
Qualifications
  • Associate degree, technical certification, trade school training, or an equivalent combination of education and experience.
  • Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment.
  • Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems.
  • Basic Cisco network knowledge
  • Working knowledge of NICE CXone administration and support functions.
  • Strong technical troubleshooting and problem-resolution skills.
  • Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
  • Basic understanding of AI interfaces and AI-assisted productivity tools.
  • Willingness to learn and expand knowledge of AI technologies and their business applications.
  • Experience supporting executives and leadership teams in a professional environment.
  • Strong customer service, interpersonal, and communication skills.
  • Ability to work effectively with individuals at all levels of the organization.
  • Ability to prioritize workloads, manage multiple tasks, and meet deadlines in a fast-paced environment.
  • Ability to work independently while contributing effectively as part of a team.
Please share suitable profiles for our screening. Thank you!