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Remote Tier 2 Support Jobs (NOW HIRING)

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users * Install, maintain, troubleshoot and upgrade desktop/laptop hardware ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Provide Tier 2 support via phone, ticketing system, email, and remote tools. * Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services. * Own ...

Pure IT CUSO

Tier 2 Technical Support Specialist

$250/wk

As a Tier 2 Technical Support Specialist, you are part of the team that makes that possible. The ... Remote or Hybrid-(Preferred, Tomball, TX) If you're ready to level up your IT career and make a ...

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

Apply over indeed - take the two assessments listed for the position as well. They should be sent ... Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.

Rentvine

Technical Support Analyst (Tier 2)

Estero, FL · On-site +1

Rentvine is unable to provide employment sponsorship now or in the future for this position. #LI-Onsite #LI-Remote About the Role The Technical Support Analyst (Tier 2) is a senior individual ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Tier 2 support teams. * Perform other duties and tasks as assigned.

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... to Tier 2 support. * Triage inquiries based on marketplace functions and direct them to the ...

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How much do remote tier 2 support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
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Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
IT Technical Support

IT Technical Support

NICE

Sandy, UT • On-site, Remote

$20.50 - $28/hr

Other

Posted 17 days ago

Job description

So, what's the role all about? 

We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments. This role is hands-on and covers a wide range of IT responsibilities including Tier II support, hardware/software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams. Strong communication, problem-solving skills, and the ability to work independently are essential. Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow is highly valued.

Hands-on experience with the following:

  • Excellent Customer Service Skills a must
  • Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users
  • Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
  • Management of user rights and security settings at desktop/laptop computer level
  • Rollout experience of large Windows upgrades
  • Hardware support of LAN based printers and local printers
  • Desktop/Laptop imaging solutions - Windows Autopilot & SCCM a plus
  • Remote access tools such as RDP or TeamViewer
  • Active directory management tools such as Microsoft's Group Policy Management Console (GPMC)
  • Support of Microsoft Windows 11, Microsoft Outlook, Office365
  • Support of Microsoft Teams
  • Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)
  • Implementation, administration and support of backup technologies for hardware and software
  • Implementation and support of anti-virus solutions
  • Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
  • Strong analytical, problem solving & communication skills
  • ServiceNow (SNOW) service management experience a plus
  • Installation and connectivity support for approved handheld devices - activating iPhone, Android, using Microsoft InTune
  • Laptop & Peripherals Equipment Order Process

Requirements:

4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment that has both office-based and remote end-users.  Experience meeting all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams.

Education:

Degree in Computer Science or Information Technology - Desired (Or Equivalent work experience)

CompTIA  A+ or MCP certifications - Desired

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