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Remote Tier 2 Support Jobs (NOW HIRING)

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation ... including remote desktop setup and device configuration * Create and maintain internal ...

Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Be Seen First

Remote (Must reside within the United States) Assignment Length: Temporary position for ... Triage and escalate complex technical issues to Tier 2 Support when appropriate. * Respond to ...

Posted today

$70K - $85K/yr

This role is currently remote, and the position's core hours are North American. This position will ... Tier 2 Application Support Specialist role. Join our team and contribute to the continuous ...

Service Delivery Tier 2 Rep

Carlsbad, CA · On-site +1

$78K - $117K/yr

Tier 2 Support & Case Management * Manage sensitive and complex Tier 2 HR cases requiring specialized attention, including ADA accommodation requests and end-to-end offboarding support. * Serve as an ...

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Remote Tier 2 Support information

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$44

How much do remote tier 2 support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
More about Remote Tier 2 Support jobs
What cities are hiring for Remote Tier 2 Support jobs? Cities with the most Remote Tier 2 Support job openings:
What are the most commonly searched types of Tier 2 Support jobs? The most popular types of Tier 2 Support jobs are:
What states have the most Remote Tier 2 Support jobs? States with the most job openings for Remote Tier 2 Support jobs include:
Infographic showing various Remote Tier 2 Support job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 2 Remote Operations Support (Overnights)

Tier 2 Remote Operations Support (Overnights)

Columbia Technology Partners

Annapolis Junction, MD • Remote

$52K - $70K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 15 days ago


Job description

Description:

Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting users across network, desktop, and systems environments. In this role, you'll take on more complex troubleshooting efforts, serve as a key escalation point, and help ensure users stay fully operational. You'll work hands-on with both hardware and software while leveraging remote tools to support a global user base in an overnight operations environment.

Shift: Saturday - Wednesday, 10:00 PM - 6:00 AM

Key Responsibilities:

  • Provide Tier 2 technical support for network, desktop, and systems hardware/software
  • Troubleshoot and resolve complex user issues, ensuring full resolution and follow-up
  • Use Remote Desktop and other remote access tools to support users across multiple locations
  • Apply diagnostic techniques to identify root causes and implement effective solutions
  • Support help desk operations by investigating and resolving issues within cloud and endpoint environments
  • Provide guidance and mentorship to less-experienced team members

Qualifications:

  • IAT Level 1 certification required (CompTIA A+ or Network+)
  • HS Diploma or GED with 20+ years of relevant experience OR Bachelor's degree with 15+ years of relevant experience
  • Strong hands-on experience with hardware troubleshooting and support
  • Experience using Remote Assistance and Remote Desktop tools
  • Demonstrated ability to troubleshoot and resolve complex technical issues independently
  • Comfortable working overnight shift in a fast-paced support environment

Requirements:

  • U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
  • Certification Requirements:
    • DOD 8570 IAT Level 1 certification

This position requires an active Security Clearance with appropriate Polygraph.

About us:

Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits
represent what matters
most to CTP: Our People.


Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

Our salary ranges are based on the following key factors:

  • Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
  • Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
  • Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
  • Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
  • Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together.

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.

Vision + Dental: Both free to you + paid in full by CTP.

Retirement: 401k - 6% company contribution

PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.

Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.

Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.

Profit Sharing Bonus: End of year cash gets added to your bottom-line.

Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.


Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.


CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!