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Part Time Tier 2 Support Jobs (NOW HIRING)

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI · On-site

$30.35/hr

This is a Part-Time Position Responsibilities Essential Job Functions: * Monitor telephony and ... Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation ...

InfoTrack US

Technical Support Specialist

New York, NY · On-site

$70K - $95K/yr

About the role As a Technical Support Specialist, you provide Tier 2 support across InfoTrack's production applications and service suite. You act as the bridge between Customer Support and ...

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI · On-site

$30.35/hr

This is a Part-Time Position Responsibilities Essential Job Functions: * Monitor telephony and ... Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation ...

InfoTrack US

Technical Support Specialist

New York, NY · On-site

$70K - $95K/yr

About the role As a Technical Support Specialist, you provide Tier 2 support across InfoTrack's production applications and service suite. You act as the bridge between Customer Support and ...

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI

$30.35/hr

This is a Part-Time Position Responsibilities Essential Job Functions: * Monitor telephony and ... Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation ...

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Part Time Tier 2 Support information

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How much do part time tier 2 support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for part time tier 2 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

More about Part Time Tier 2 Support jobs
What cities are hiring for Part Time Tier 2 Support jobs? Cities with the most Part Time Tier 2 Support job openings:
What are the most commonly searched types of Tier 2 Support jobs? The most popular types of Tier 2 Support jobs are:
What states have the most Part Time Tier 2 Support jobs? States with the most job openings for Part Time Tier 2 Support jobs include:
What job categories do people searching Part Time Tier 2 Support jobs look for? The top searched job categories for Part Time Tier 2 Support jobs are:
Part Time Tier 2 Support jobs near you
Infographic showing various Part Time Tier 2 Support job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Background Check Specialist Tier 2

Background Check Specialist Tier 2

Chicago Public Schools

Chicago, IL • On-site

Part-time

Posted 26 days ago

Job description

Chicago Public Schools (CPS) is the third-largest school district in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Office of Safety and Security serves as the critical department to partner with school principals and other CPS staff members to ensure that all schools strive towards the goal of establishing a safe environment for our students.
Job Summary:
Reporting to the Director of Safety Services, the Senior Background Check Specialist is charged with supporting the Director in ensuring that CPS Offices are equipped to provide a safe environment for CPS Staff, Students and Families.
The Senior Background Check Specialist will be held accountable for the following responsibilities:
  • Complete pre-screening activity for background checks (DNH, National Sex Offender Database, IL Sex Offender Database and National Violence Against Youth Database and any other as required).
  • Retrieve criminal history information for applicants Criminal History Information Response Process (CHIRP).
  • Redact information from applicant reports as appropriate.
  • Complete daily file decryption and save information to secure network drives.
  • Input database and registry findings into spreadsheets and tracking systems.
  • Review backlogged work to update applicant status changes daily.
  • Initiate applicant background check files (online and physical).
  • Provide applicants with a copy of ISP reports and instructions on how to challenge the information as mandated by state law.
  • Handle confidential information with integrity.
  • Complete analysis and determine preliminary background review.
  • Communicate with the applicant to request additional information needed for further review; including name checks.
  • Retrieve information from and communicate with in-person candidates as needed.
  • Compile information and update files escalated to the Background Check Committee.
  • Answer calls from applicants on the Background Check main phone line.
  • Monitor and respond to messages in the Background Check email inbox.
  • Track DCFS status updates for candidates and request additional DCFS information as required.
  • Update spreadsheets and trackers with preliminary applicant status information.
  • Close out files and send communications to applicants that miss document submission deadlines.
  • Stay current on policies, laws, and guidelines related to background check procedures.

In order to be successful and achieve the above responsibilities, the Senior Background Check Specialist must possess the following qualifications:
Education Required:
  • High school diploma or GED equivalent.
  • Bachelor's degree from an accredited college or university preferred.

Experience Required:
  • Minimum of two (2) years of professional experience working with employee records and databases.
  • Proficiency with Google applications and Excel is preferred.
  • Customer service or call center experience preferred.

Knowledge, Skills, and Abilities:
  • Strong communication skills (Oral/Written/Presentation)
  • Ability to build collaborative relationships with a variety of constituent groups, including external partners, to ensure the entire system operates in the most effective manner possible to support schools and principals
  • Analytical skills to interpret information and documents to guide decision making
  • High standards of support for personnel, ethical behavior, and professionalism; able to maintain objectivity and confidentiality with highly sensitive information

Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
  • Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

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