ZipRecruiter

Log In

1

Tier 1 Technical Support Advisor Jobs (NOW HIRING)

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

One, Inc.

Technical Support Agent, Tier 1

Technical Support Agent Tier 1 Department: Customer Support Reports To: Technical Support, Team Lead FLSA Status: Hourly Job Type: Full-time Location: US Remote Overview: The Technical Support Agent ...

Fairygodboss

Technical Support Advisor

Miami, FL · On-site

$110K - $111K/yr

ADP is Hiring a Technical Service Advisor We are seeking a Technical Service Advisor to serve as ... Best‑in‑class benefits beginning on Day 1, supporting physical and mental well‑being.

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our ... This position requires working onsite with one of our clients in Pepper Pike, Ohio from 8:30am-12 ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our ... This position requires working onsite with one of our clients in Pepper Pike, Ohio from 8:30am-12 ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband ...

next page

Showing results 1-20

All JobsTier 1 Technical Support Advisor Jobs

Tier 1 Technical Support Advisor information

See salary details

$14

$26

$44

How much do tier 1 technical support advisor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier 1 technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 1 Technical Support Advisor?

Tier 1 Technical Support Advisors are frontline support professionals who assist customers with basic technical issues and inquiries. They typically handle troubleshooting for common problems, provide guidance on product usage, and escalate more complex issues to higher support tiers when necessary. These advisors are skilled in communication, problem-solving, and have a solid understanding of the products or services offered by their organization. Tier 1 support is essential for ensuring customer satisfaction and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Advisor, and why are they important?

To thrive as a Tier 1 Technical Support Advisor, you need a basic understanding of computer systems, troubleshooting methods, and strong verbal and written communication skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and knowledge base platforms is typically required. Patience, active listening, and problem-solving abilities help you effectively address customer concerns and maintain positive interactions. These skills are essential for resolving technical issues efficiently and ensuring customer satisfaction in a high-volume support environment.

What are some common challenges faced by Tier 1 Technical Support Advisors, and how can they be managed effectively?

Tier 1 Technical Support Advisors often encounter challenges such as handling a high volume of support tickets, managing frustrated customers, and troubleshooting a wide variety of technical issues with limited information. To manage these effectively, it's important to follow structured troubleshooting protocols, maintain clear and empathetic communication, and escalate issues promptly when necessary. Regular training and close collaboration with senior support teams also help in improving problem-solving skills and customer satisfaction.

What is the difference between Tier 1 Technical Support Advisor vs Customer Service Representative?

AspectTier 1 Technical Support AdvisorCustomer Service Representative
Primary RoleDiagnoses and resolves technical issues related to products or servicesHandles general customer inquiries, billing, and account information
Required SkillsBasic technical knowledge, troubleshooting, communication skillsCustomer service skills, communication, problem-solving
Work EnvironmentCall centers, technical support teams, remote supportCall centers, retail, remote customer service
CertificationsOptional technical certifications (e.g., CompTIA A+)Not typically required

While both roles involve assisting customers via phone or chat, Tier 1 Technical Support Advisors focus on troubleshooting technical issues, requiring some technical knowledge. Customer Service Representatives handle general inquiries and account management, emphasizing customer relations skills. The roles often overlap in call center environments but differ in technical complexity and skill requirements.

What states have the most Tier 1 Technical Support Advisor jobs?

States with the most job openings for Tier 1 Technical Support Advisor jobs include:

What are popular job titles related to Tier 1 Technical Support Advisor jobs?

For Tier 1 Technical Support Advisor jobs, the most frequently searched job titles are:

Tier 1 Technical Support Advisor jobs near you

Tier 1 - Technical Support

Roseville, CA • On-site

CoCard Business
See more jobs at CoCard Businessexternal

$21 - $26/hr

Full-time

Re-posted 23 days ago

Job description

Description
Location: Roseville, CA
Company: CoCard Business
About CoCard Business
CoCard Business delivers innovative payment technology solutions to businesses nationwide. Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce integrations, mobile payment solutions, custom API integrations, and industry-specific software platforms.
We are seeking a technically skilled IT Support Specialist to join our growing team. This role is ideal for someone who enjoys troubleshooting technology, solving complex technical issues, working directly with customers, and supporting mission-critical payment systems. The successful candidate will serve as the first point of contact for merchants, sales partners, and internal teams requiring technical assistance with hardware, software, networking, and payment processing solutions.
Position Overview
As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant account services. You will diagnose and resolve technical issues remotely and onsite while delivering an exceptional customer experience.
This position requires strong technical troubleshooting skills, attention to detail, and the ability to communicate technical concepts clearly to both technical and non-technical users.
Why Join CoCard?
  • Work with modern payment and POS technologies.
  • Gain exposure to networking, software support, hardware deployment, and fintech solutions.
  • Opportunities for technical growth and advancement.
  • Join a high-performing team supporting businesses across the United States.

Compensation: $21-$26 per hour
Please note: A background check and drug screening are required as part of the hiring process.
Responsibilities
$47
Qualifications
$48

Apply