ZipRecruiter

Log In

1

Tier 2 Technical Advisor Jobs (NOW HIRING)

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

Lime Technology, Inc.

Tier II Technical Support

$70K - $90K/yr

We are hiring a Technical Support Specialist II to help users work through the more complicated end of those problems. You will work directly with users through our general support queue and take ...

GDIT

$21.82 - $29.52/hr

Yes COMSEC Tier 2 Technical Support Desk Technician Overview The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized ...

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsTier 2 Technical Advisor Jobs

Tier 2 Technical Advisor information

See salary details

$41K

$115K

$138K

How much do tier 2 technical advisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for tier 2 technical advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Tier 2 Technical Advisor jobs?

For Tier 2 Technical Advisor jobs, the most frequently searched job titles are:

Tier 2 Technical Advisor jobs near you

Tier 2 Technical Support

Fort Morgan, CO • On-site

Viaero Wireless
Wireless Telecommunications Carriers • 201 - 500 employees
Learn more about Viaero Wirelessexternal

$16.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Handle a large volume of inbound calls to troubleshoot technical issues related to wireless products and services.

  • Utilize tools and resources to diagnose and resolve network complaints and provisioning errors.

  • Document problems accurately using a trouble ticket system and provide support to internal and external customers.

Viaero Wireless rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position, candidates must possess outstanding work skills including, but not limited to, excellent verbal and written communication skills, ability to multitask and work under pressure, strong understanding of technology, and most importantly a commitment to the customer for a fast resolution. 

On-call and weekend shifts are done by rotation. 

Responsibilities and Duties:

  • Provide strong customer service to internal and external customers
  • Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
  • Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience 
  • Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
  • Utilize tools and resources to troubleshoot network complaints and provisioning errors 
  • Document problems with high degree of accuracy utilizing a trouble ticket system
  • Achieve quality assurance standards for consistent performance
  • Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
  • Provide input on the implementation of new products to improve the efficiency of resolution of network issues 
  • Assist and provide guidance to new team members
  • Additional duties as required. 

Qualifications:

  • High School diploma or equivalent is required
  • Associate Degree preferred
  • Bilingual (Spanish/English) is a plus
  • Tech savvy and have an aptitude for understanding technology 
  • Energetic, able to work under pressure in dynamic, fast-moving environment 
  • Exceptional customer service skills 
  • Outstanding verbal and written communication skills
  • Detail oriented 
  • The ability to multitask and strong troubleshooting skills 
  • The ability to learn about our network and technical features of our products to improve efficiency
  • Experience working with Windows-based computers, including general office software 

What we offer:

  • Competitive pay 
  • Growth opportunities
  • Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.


What Viaero Wireless employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom