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Tier 1 Technical Support Advisor Jobs (NOW HIRING)

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

Magnus Management Group LLC

GU · On-site

We are seeking a hands-on Technical Support Specialist to support client. You will help keep ... Provide Tier 1 support, including password resets, peripheral connections, basic software guidance ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will unblock them on escalated tickets and provide the technical guidance they need to handle less complex ...

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Tier 1 Technical Support Advisor information

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How much do tier 1 technical support advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 1 technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 1 Technical Support Advisor?

Tier 1 Technical Support Advisors are frontline support professionals who assist customers with basic technical issues and inquiries. They typically handle troubleshooting for common problems, provide guidance on product usage, and escalate more complex issues to higher support tiers when necessary. These advisors are skilled in communication, problem-solving, and have a solid understanding of the products or services offered by their organization. Tier 1 support is essential for ensuring customer satisfaction and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Advisor, and why are they important?

To thrive as a Tier 1 Technical Support Advisor, you need a basic understanding of computer systems, troubleshooting methods, and strong verbal and written communication skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and knowledge base platforms is typically required. Patience, active listening, and problem-solving abilities help you effectively address customer concerns and maintain positive interactions. These skills are essential for resolving technical issues efficiently and ensuring customer satisfaction in a high-volume support environment.

What are some common challenges faced by Tier 1 Technical Support Advisors, and how can they be managed effectively?

Tier 1 Technical Support Advisors often encounter challenges such as handling a high volume of support tickets, managing frustrated customers, and troubleshooting a wide variety of technical issues with limited information. To manage these effectively, it's important to follow structured troubleshooting protocols, maintain clear and empathetic communication, and escalate issues promptly when necessary. Regular training and close collaboration with senior support teams also help in improving problem-solving skills and customer satisfaction.

What is the difference between Tier 1 Technical Support Advisor vs Customer Service Representative?

AspectTier 1 Technical Support AdvisorCustomer Service Representative
Primary RoleDiagnoses and resolves technical issues related to products or servicesHandles general customer inquiries, billing, and account information
Required SkillsBasic technical knowledge, troubleshooting, communication skillsCustomer service skills, communication, problem-solving
Work EnvironmentCall centers, technical support teams, remote supportCall centers, retail, remote customer service
CertificationsOptional technical certifications (e.g., CompTIA A+)Not typically required

While both roles involve assisting customers via phone or chat, Tier 1 Technical Support Advisors focus on troubleshooting technical issues, requiring some technical knowledge. Customer Service Representatives handle general inquiries and account management, emphasizing customer relations skills. The roles often overlap in call center environments but differ in technical complexity and skill requirements.

What states have the most Tier 1 Technical Support Advisor jobs?

States with the most job openings for Tier 1 Technical Support Advisor jobs include:

What are popular job titles related to Tier 1 Technical Support Advisor jobs?

For Tier 1 Technical Support Advisor jobs, the most frequently searched job titles are:

Tier 1 Technical Support Advisor jobs near you

Tier 2 Technical Support Analyst

Cottleville, MO • On-site

St. Charles Community College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about St. Charles Community Collegeexternal

$22.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

St. Charles Community College rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events and provide other high-level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off-site location(s).


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Meets with users to determine specifications and network configurations needed for new and existing software.
  • Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
  • Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
  • Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
  • Software installation on a network or standalone.
  • Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
  • Record system documentation for technical procedures and/or training.
  • Set-up and performs testing of software on new operating systems.
  • Trainer for Tier 1 Technology Support Analysts.
  • Provides basic audio/visual equipment maintenance.
  • Provides media instruction for faculty, staff and community.
  • Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
  • Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
  • Complies with IT procedure for reporting child pornography on SCC equipment.


MINIMUM QUALIFICATIONS:

  • Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
  • Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
  • Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
  • Experience documenting standard operating procedures, processes, and other administrative functions.
  • Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
  • Conceptual knowledge of network and physical security principles.


PREFERRED QUALIFICATIONS:

  • Technical knowledge of a Windows and Mac operating system preferred.
  • Knowledge of Active Directory preferred.
  • Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

St. Charles Community College is an Equal Opportunity Employer.

Company Description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high-quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

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