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Tier 1 Support Manager Jobs (NOW HIRING)

DCR Profit Control Systems

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Tier 1 Support Desk Technician

Nashville, TN · On-site

$18 - $25/hr

Tier 1 Support Desk Technician DCR is seeking a customer-focused Tier 1 Service Desk Specialist to ... Ticket Management & Triage: Accurately log, categorize, and document all incoming support requests ...

Archon Resources

Tier 1 Helpdesk Technician

Owasso, OK · On-site

$21 - $25/hr

Freshdesk Ticket Management * Monitor and respond to incoming IT support tickets. * Triage, prioritize, assign, and resolve Tier 1 support requests. * Maintain accurate ticket documentation and ...

WEBIT Services

Tier 1 Technician

Naperville, IL

Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in ... General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral ...

Vested Networks

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SUPPORT TECHNICIAN - TIER 1

Lewisville, TX · On-site

$35K - $43K/yr

POSITION SUMMARY As a Tier One VoIP Support Technician, you will be the first point of contact for ... Manage and respond to customer service tickets through our ticketing system, collaborating with ...

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Tier 1 Support Manager information

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$22.5K

$67.9K

$121K

How much do tier 1 support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for tier 1 support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a Tier 1 Support manager?

Tier 1 Support Managers are professionals responsible for overseeing the first line of customer or technical support within a company. They manage a team of support agents who handle initial customer inquiries, troubleshooting, and issue resolution. Their role includes ensuring high-quality service, monitoring performance metrics, training staff, and escalating complex issues to higher support levels. By maintaining efficient support operations, they help improve customer satisfaction and streamline problem resolution processes.

What are the key skills and qualifications needed to thrive as a Tier 1 Support manager?

To thrive as a Tier 1 Support Manager, you need a solid background in customer service, technical troubleshooting, and team leadership, often backed by experience in IT support and a relevant degree or certification. Familiarity with ticketing systems (like Zendesk or ServiceNow), CRM software, and basic ITIL frameworks is typically required. Strong communication, conflict resolution, and organizational skills help you effectively manage both customers and team members. These abilities are crucial for maintaining high support standards, ensuring quick issue resolution, and fostering a positive customer experience.

How does a Tier 1 Support manager typically collaborate with other departments to resolve customer issues?

A Tier 1 Support Manager often acts as a bridge between the frontline support team and higher-level technical or product departments. When customer issues exceed the scope of Tier 1 troubleshooting, the manager coordinates escalations to Tier 2 or Tier 3 teams, ensuring all necessary background information is provided. They also work closely with product management and engineering to relay common pain points or recurring issues, helping to inform product improvements and training. Regular cross-department meetings and clear communication channels are key to ensuring quick and effective issue resolution.

What is the difference between Tier 1 Support Manager vs Tier 2 Support Supervisor?

AspectTier 1 Support ManagerTier 2 Support Supervisor
ResponsibilitiesOversees Tier 1 support team, manages customer inquiries, ensures service qualitySupervises Tier 2 support, handles escalations, provides advanced technical support
CredentialsCustomer service experience, certifications like HDI Support Center AnalystTechnical certifications, troubleshooting skills, experience in technical support
Work EnvironmentCustomer support centers, call centers, help desksTechnical support teams, escalation points, specialized support environments

The Tier 1 Support Manager focuses on managing the frontline support team and customer interactions, while the Tier 2 Support Supervisor handles escalated technical issues and supervises more advanced support staff. Both roles require customer service skills, but Tier 2 Support Supervisors typically need more technical certifications and troubleshooting expertise.

What cities are hiring for Tier 1 Support Manager jobs?

Cities with the most Tier 1 Support Manager job openings:

What states have the most Tier 1 Support Manager jobs?

States with the most job openings for Tier 1 Support Manager jobs include:

What are popular job titles related to Tier 1 Support Manager jobs?

For Tier 1 Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Tier 1 Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Tier 1 Support Analyst

Dallas, TX

Willow Bridge Property Company
Real Estate • 5 - 10K employees
Learn more about Willow Bridge Property Companyexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Willow Bridge Property Company rating

7.8

Company rating: 7.8 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.
 

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do.  Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.

We’re currently hiring for a Tier 1 Support Analyst — someone who brings fresh thinking, follows through, and knows how to bring people together to get results.  We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward.  If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.


Responsibilities

Tier 1 Support Analyst will support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Bridge Property Company’s Property Management systems, including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The responsibility of this role will maintain all aspects of the customer relationship, assisting clients in various technical issues and customer service via phone / emails and Helpdesk Tickets.


Essential Day-to-Day Responsibilities:


Primary role will be setting up new users in different applications, create email accounts, reset password and work with Willow Bridge’s property personnel to assist them with questions or problems they have with Willow Bridge's Property Management Systems including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, First Advantage and Entrata:

  • New User Setup
  • Create new Email accounts and delegate access
  • Assist on the User / Email setup for conversions / new property acquisitions
  • Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem

Qualifications
  • Minimum of 2 years of Helpdesk/IT experience
  • Call center experience preferred
  • College Degree a plus, but not required, preferably in Information Technology, Business, or Real Estate. 
  • Customer Service Skills
  • On-site leasing experience desired
  • Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata, Active Directory, Gmail
  • Excellent communication, verbal, & written skills
  • Basic PC skills
  • Working knowledge of Excel, PowerPoint, and Word 

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

What Willow Bridge Property Company employees say

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