ZipRecruiter

Log In

1

Tier 1 Support Manager Jobs (NOW HIRING)

Omniscius Consulting

Help Desk Tier 1

Annapolis Junction, MD · On-site

$22 - $29.75/hr

Help Desk Tier 1 - System Administrator Level 1 Our client is seeking a Help Desk Tier 1 / System ... Familiarity with ITIL-based service management processes. * Experience supporting Microsoft Windows ...

The Faculty

Customer Support Representative - Tier 2

$17.50 - $22.25/hr

Tier 2 Customer Support Representative Are you an experienced technical support professional who ... Manage and resolve complex technical issues escalated from Tier 1 * Apply advanced troubleshooting ...

ValidaTek

User Support Manager

Quantico, VA · On-site

Lead and supervise a team of User Support Specialists providing Tier 1 end-user support. * Manage service request and incident ticket queues, ensuring timely resolution, escalation, and closure.

Northtown Automotive Companies

IT Support L2

Amherst, NY · On-site

$65K - $75K/yr

Write and maintain clear knowledge base articles for Tier 1 and end users * Prioritize and manage ... Supports Teams, OneDrive sync, SharePoint access, and Office activation/licensing Active Directory ...

ValidaTek, Inc.

User Support Manager

Quantico, VA · On-site

$90K - $125K/hr

Lead and supervise a team of User Support Specialists providing Tier 1 end-user support. * Manage service request and incident ticket queues, ensuring timely resolution, escalation, and closure.

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

Overall support volume is increasing. We are investing in the support team to stay ahead of that ... management of SSO certificate renewals. * Working with the Tier 1 AI agent: You're the quality bar ...

Common CENTS Solutions

Customer Support Manager

Customer Support Manager Location: Remote Reports To: VP of Operations, BEC Legal Systems Travel ... You will personally handle Tier 1 and Tier 2 inquiries across our product suite and refine the team ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency ... These services include managed IT support, cloud solutions, cybersecurity, network solutions ...

Northtown Automotive Companies

NY · On-site

$65K - $75K/yr

Write and maintain clear knowledge base articles for Tier 1 and end users * Prioritize and manage ... Supports Teams, OneDrive sync, SharePoint access, and Office activation/licensing Active Directory ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsTier 1 Support Manager Jobs

Tier 1 Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do tier 1 support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for tier 1 support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a Tier 1 Support manager?

Tier 1 Support Managers are professionals responsible for overseeing the first line of customer or technical support within a company. They manage a team of support agents who handle initial customer inquiries, troubleshooting, and issue resolution. Their role includes ensuring high-quality service, monitoring performance metrics, training staff, and escalating complex issues to higher support levels. By maintaining efficient support operations, they help improve customer satisfaction and streamline problem resolution processes.

What are the key skills and qualifications needed to thrive as a Tier 1 Support manager?

To thrive as a Tier 1 Support Manager, you need a solid background in customer service, technical troubleshooting, and team leadership, often backed by experience in IT support and a relevant degree or certification. Familiarity with ticketing systems (like Zendesk or ServiceNow), CRM software, and basic ITIL frameworks is typically required. Strong communication, conflict resolution, and organizational skills help you effectively manage both customers and team members. These abilities are crucial for maintaining high support standards, ensuring quick issue resolution, and fostering a positive customer experience.

How does a Tier 1 Support manager typically collaborate with other departments to resolve customer issues?

A Tier 1 Support Manager often acts as a bridge between the frontline support team and higher-level technical or product departments. When customer issues exceed the scope of Tier 1 troubleshooting, the manager coordinates escalations to Tier 2 or Tier 3 teams, ensuring all necessary background information is provided. They also work closely with product management and engineering to relay common pain points or recurring issues, helping to inform product improvements and training. Regular cross-department meetings and clear communication channels are key to ensuring quick and effective issue resolution.

What is the difference between Tier 1 Support Manager vs Tier 2 Support Supervisor?

AspectTier 1 Support ManagerTier 2 Support Supervisor
ResponsibilitiesOversees Tier 1 support team, manages customer inquiries, ensures service qualitySupervises Tier 2 support, handles escalations, provides advanced technical support
CredentialsCustomer service experience, certifications like HDI Support Center AnalystTechnical certifications, troubleshooting skills, experience in technical support
Work EnvironmentCustomer support centers, call centers, help desksTechnical support teams, escalation points, specialized support environments

The Tier 1 Support Manager focuses on managing the frontline support team and customer interactions, while the Tier 2 Support Supervisor handles escalated technical issues and supervises more advanced support staff. Both roles require customer service skills, but Tier 2 Support Supervisors typically need more technical certifications and troubleshooting expertise.

What cities are hiring for Tier 1 Support Manager jobs?

Cities with the most Tier 1 Support Manager job openings:

What states have the most Tier 1 Support Manager jobs?

States with the most job openings for Tier 1 Support Manager jobs include:

What are popular job titles related to Tier 1 Support Manager jobs?

For Tier 1 Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Tier 1 Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Tier-1 Service Desk Technician

Juneau, AK • On-site

Upskilled Evolution
See more jobs at Upskilled Evolutionexternal

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

We are a quickly growing IT & WISP company looking to hire the right person from Juneau, Alaska. We are looking for intelligent self-starters that are easy going, have a good sense of humor, are both trustworthy and reliable, and most importantly, motivated team players. We desire candidates who have a passion for technology and wish to grow themselves and their career alongside the company.
We are currently hiring for a Full-Time, Tier-1 Service Desk Technician, to work in-office, Monday through Friday from 8am-5pm.
The candidate will be involved in all front-line aspects of IT support our clients. The position is responsible for providing Tier-1 support for customers' hardware, software, and network-related problems and questions. They will be responsible for answering customer support phone lines, generating trouble tickets, and working with higher-level technicians and the operations manager to ensure customer problems are addressed and resolved quickly and efficiently. Technical skills and experience are desirable in addition to situational awareness in all aspects of a surrounding tech environment.
Knowledge & Experience (Preferred)
-At least two years' experience in IT service
-Customer service background
-Ability to use online resources to aid in issue resolution
-Solid experience in Mac and PC support
-Solid grounding in core Microsoft Office applications (Word, Outlook, etc.)
-Strong troubleshooting methodology
-Strong data privacy and security practices
Interpersonal Skills
-Must be a social team player
-Critical thinking and problem-solving abilities
-Understanding of business organizational goals and objectives
-Superior written and oral communication skills
-Excellent documentation and recording skills
-Ability to present ideas and solutions in user-friendly language
-Ability to prioritize multiple tasks in entrepreneurial environments
-Ability to build and extend both existing and new client relationships
-Enjoy working in a team-oriented, collaborative environment
What to Expect:
You will be primarily fielding calls from IT clients at our office. Working with other staff, you will be primarily responsible for resolving client problems as you are able and escalating any issues outside of your technical abilities.
In General, You Will:
-Receive calls from our clients support and thoroughly document issues
-Work with the operations manager to dispatch technicians to on-site client locations
-Update and maintain both client-facing and internal documentation
-Research new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiency
-Develop, deploy, and manage IT-related projects as assigned
-Other related duties as assigned by management
Compensation/Benefits
-Wages are dependent upon skills and experience
-Paid leave/Vacation hours accrual
-Health insurance reimbursement for individuals or families
-401k retirement package including company match
-Certification and training reimbursements
We care much more about who you are as a human being than we do about your tech experience and the list of skills on your resume. If you recognize yourself as being a perfect fit for our excellent and highly aware team, please write us a cover letter and describe why you think you'd be a perfect fit with us.

Apply