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Tier 1 Tech Support Representative Jobs (NOW HIRING)

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... Tier 1 cannot, providing hands-on client support, and serving as a bridge between the Service Desk ... and represent the company confidently in client environments. --- What This Role Is (Clarifying ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

... technology and support teams are the front line for the people who rely on our products and ... About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

LOCATION Killeen, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

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Tier 1 Tech Support Representative information

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How much do tier 1 tech support representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for tier 1 tech support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is a Tier 1 Tech Support Representative?

Tier 1 Tech Support Representatives are frontline support staff who assist customers with basic technical problems and inquiries. They handle initial contact, troubleshoot common issues, and provide solutions or escalate more complex cases to higher support levels. Their responsibilities often include answering calls, responding to emails or chats, and guiding users through simple troubleshooting steps. Tier 1 representatives play a crucial role in ensuring customer satisfaction and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support Representative?

To thrive as a Tier 1 Tech Support Representative, you need basic technical knowledge of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting customers. These competencies ensure quick resolution of basic technical issues, customer satisfaction, and efficient escalation when necessary.

What are some common challenges faced by Tier 1 Tech Support Representatives, and how can they be managed effectively?

Tier 1 Tech Support Representatives often encounter challenges such as handling a high volume of repetitive inquiries, managing frustrated customers, and diagnosing issues with limited technical information. To manage these effectively, it’s important to develop strong active listening skills, follow standardized troubleshooting protocols, and know when to escalate issues to higher support tiers. Supportive team environments, regular training, and access to a comprehensive knowledge base also help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Tier 1 Tech Support Representative vs Help Desk Technician?

AspectTier 1 Tech Support RepresentativeHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, remote support, on-site
ResponsibilitiesInitial troubleshooting, basic issues, ticket loggingIssue diagnosis, troubleshooting, user support
Industry UsageIT support, customer serviceIT support, technical assistance

Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific company practices, but they generally serve the same purpose of assisting users with technical issues at the initial support level.

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What job categories do people searching Tier 1 Tech Support Representative jobs look for?

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Tier 1 Tech Support Representative jobs near you
Infographic showing various Tier 1 Tech Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Tier 1 IT Support Technician

SPS New England, Inc.

Salisbury, MA • On-site

$22.75 - $31.25/hr

Full-time

Re-posted 2 days ago

Job description

Application Instructions
Since 1984, SPS has been helping to rebuild New England's infrastructure. Wherever you drive throughout Massachusetts and southern New Hampshire, there's a good chance you will travel down a road or over a bridge built by SPS New England.
Position Description
SPS New England, Inc., one of the leading heavy highway contractors in New England, is seeking a highly motivated individual to perform IT support for our office and field teams across a broad array of technology tools and platforms. As a Tier 1 IT Support Technician, you will manage incoming trouble tickets and be the first point of contact for employees encountering technical issues related to hardware, software, and network. You'll handle basic troubleshooting, guide users through resolutions, and escalate complex issues to higher-level resources when necessary. This role demands excellent problem-solving, communication, and interpersonal skills to ensure user satisfaction and smooth IT operations within SPS.
Position Requirements
Responsibilities
    • Provide timely technical support for employees' hardware, software, and mobile devices, both on-site and remotely.
    • Install, configure and support Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint.
    • Install, configure, and upgrade software applications.
    • Manage and respond to IT helpdesk emails and requests, prioritizing tasks and ensuring timely resolution.
    • Troubleshoot and resolve common technical issues with PCs, applications, and peripherals such as printers and scanners.
    • Install, configure, and support security systems including cameras and door access systems.
    • Set up and install PCs, laptops, tablets, and smartphones for new employees.
    • Assist with new employee onboarding and provide basic IT training on company systems and software.
    • Troubleshoot conference room technology, printers, and scanners.
    • Document internal processes, procedures, issues, and resolutions to maintain a knowledge base for future reference.
    • Collaborate effectively with IT teams and escalate complex technical problems to higher-level support when needed.
    • Communicate with clients to provide updates on ticket progress, notify them of changes, and ensure satisfaction
    • Support construction-specific software applications like Procore, HCSS, Trimble, and Bluebeam among others
    • Assist in managing and maintaining cloud-based solutions and data storage used for project documents and collaboration.
    • Ensure proper network connectivity and troubleshoot basic network issues for office and field operations.

Requirements
    • 1-2 years of experience in IT support or a related field.
    • Basic understanding of operating systems (Windows, macOS), business applications, and network systems.
    • Experience with help desk ticketing systems and remote desktop software.
    • Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
    • Excellent communication skills (verbal and written) to interact with users and explain technical concepts clearly.
    • Customer-oriented and patient approach to provide exceptional support.
    • Ability to adapt to changes quickly and prioritize multiple tasks effectively.
    • Familiarity with construction-related software or a willingness to learn industry-specific applications.
    • Knowledge of network basics and troubleshooting connectivity issues.

Equal Opportunity Employer
It is the policy of SPS New England, Inc. to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, sexual orientation, gender identity, color, national origin, age or disability. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. It is also the policy of SPS New England, Inc. to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, protected veteran status, or any other applicable legally protected status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, recruitment advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay, fringe benefits or other forms of compensation, and selection for training, including apprenticeship, pre-apprenticeship, on the job training, classification, and referral, at all levels of employment. Consistent with these obligations, SPS New England, Inc. also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Employees and applicants of SPS New England, Inc. will not be subject to harassment on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, protected veteran status or any other applicable legally protected status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
SPS New England, Inc. is seeking minority and female employees, and all employees are encouraged to recruit minority and females as well.

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