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Tier Ii Technical Support Analyst Jobs (NOW HIRING)

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Monitor and analyze alerts generated through Splunk and ServiceNow * Investigate recurring issues ... Experience providing Tier 2 technical support in an enterprise environment * Strong working ...

Ubertal Inc

Customer Support Analyst

Tallahassee, FL · On-site

Customer Support Analyst Location: Tallahassee, FL Engagement Type: Contract Work Mode: On-site ... Provide Tier 2 technical support of medium to high difficulty, taking ownership of complex issues ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

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Tier Ii Technical Support Analyst information

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How much do tier ii technical support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier ii technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a tier II technical support analyst?

Tier II Technical Support Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier I support staff. They typically troubleshoot hardware, software, and network problems, often requiring in-depth knowledge of systems and applications. These analysts may work directly with end-users or liaise with other IT teams to diagnose and resolve issues efficiently. Their role often includes documenting solutions, escalating unresolved problems to higher tiers, and sometimes mentoring Tier I staff.

What are the key skills and qualifications needed to thrive as a tier II technical support analyst, and why are they important?

To thrive as a Tier II Technical Support Analyst, you need a strong background in troubleshooting, knowledge of operating systems and networking, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals is important. Excellent communication, patience, and analytical thinking help in resolving complex issues and providing clear guidance to users. These skills ensure timely and effective problem resolution, leading to higher customer satisfaction and efficient IT operations.

How does a tier II technical support analyst typically collaborate with Tier I and Tier III teams?

A Tier II Technical Support Analyst acts as a crucial bridge between the front-line Tier I support and the more specialized Tier III teams. They handle escalated technical issues that Tier I cannot resolve, performing deeper troubleshooting and root cause analysis. When necessary, they document findings and escalate complex cases to Tier III, ensuring all relevant information is clearly communicated. Regular collaboration meetings and ticketing systems are commonly used to facilitate seamless information flow, which helps maintain high-quality support and quick resolution times.

What is the difference between Tier Ii Technical Support Analyst vs Help Desk Technician?

AspectTier Ii Technical Support AnalystHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, but less specialized
Work EnvironmentHandles more complex issues, often in a technical support teamProvides basic support, often as first point of contact
Employer & Industry UsageUsed in IT departments across various industriesCommon in customer service and IT support roles
Search & Comparison IntentOften compared for technical depth and problem-solving skillsCompared for entry-level support and customer interaction

The Tier II Technical Support Analyst typically handles more complex technical issues requiring advanced troubleshooting skills and certifications. In contrast, Help Desk Technicians focus on basic support tasks and initial customer contact. The roles differ mainly in technical complexity and responsibility level, with Tier II Analysts providing deeper technical expertise.

What cities are hiring for Tier Ii Technical Support Analyst jobs?

Cities with the most Tier Ii Technical Support Analyst job openings:

What are popular job titles related to Tier Ii Technical Support Analyst jobs?

For Tier Ii Technical Support Analyst jobs, the most frequently searched job titles are:

Tier Ii Technical Support Analyst jobs near you
Infographic showing various Tier Ii Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Tier II Technical Support Engineer

Plano, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Full-time

Re-posted 6 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Tier II Technical Support Engineer


On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.


Tier II Technical Support Engineer Job Details


Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature. 


Tier II Technical Support Engineer Mandatory Skills


-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. 

-Ability to maintain poise and professionalism under pressure. 

-Ability to multi-task, prioritizes job requirements, and meet deadlines. 

-Friendly and approachable personality with positive attitude. 

-Self-motivated and productive focus. 

-Strong proven, customer service soft skills. 

-Strong troubleshooting and documentation skills. 

Product specific requirements:

-General understanding of SQL as related to product support. 

-Knowledge of TCP/IP and LAN technologies. 

-Strong analytical abilities including log analysis skills. 

-Understanding of Windows Operating system. 

-Understanding of Linux Operation systems.


Tier II Technical Support Engineer Start Date


ASAP


Tier II Technical Support Engineer Assignment Length


6 months with possible extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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