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Tier Iii It Support Engineer Jobs (NOW HIRING)

DAG Tech

$68K - $89K/yr

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations ... Tier III engineering * Project engineering * Cybersecurity roles * Compliance support roles

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year ... 3+ years in IT helpdesk support positions • 2+ years in IT roles with increasing levels of ...

Young Systems Corporation

IT Support Engineer

Cerritos, CA · On-site

$18 - $20/hr

Job Title: IT Support Engineer Location: Cerritos, CA, USA Job Type: Full-Time Are you passionate ... About the Role We are looking for someone with at least 2-3 years of hands-on IT support experience ...

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

IT Support Engineer - Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing ... Requirements: * 1-3 years of hands-on IT support, Help Desk, Service Desk, or IT Technician ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to ... * 3 to 5 years of demonstrable handson IT work experience supporting and resolving diverse PC ...

Netpace Inc

IT Support Engineer

San Francisco, CA · On-site

Netpace Inc is looking to expand its IT team with the addition of an IT Support Engineer. The role involves providing IT support to employees, managing office technology, and improving user ...

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How much do tier iii it support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for tier iii it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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Infographic showing various Tier Iii It Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tier 3 IT Support Technician

Saint Petersburg, FL • On-site

Reston Consulting Group Inc
IT Services • 11 - 50 employees
Learn more about Reston Consulting Group Incexternal

$28.85 - $31.25/hr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Support users by troubleshooting complex hardware and software issues, including system imaging and endpoint patching.

  • Design, develop, and maintain a centralized software repository, package and deploy applications, and support software and cloud-based tools.

  • Manage mobile devices by provisioning, securing, and supporting approximately 54 devices, ensuring compliance with organizational policies.

Job description

Location: St. Petersburg, FL � Full-Time, on-site
Hourly Range: $28.85 � $31.25/hour
Who We Are
RCG is a fast-growing federal contracting firm proudly Certified� as a Great Place to Work�. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs .
Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.
The Opportunity
This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.
You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.
What You'll Do
Lead Software Testing, Approval & Deployment
  • Design, develop, and maintain a centralized software repository for internal users and IT staff.
  • Package and deploy applications in hybrid local/cloud environments.
  • Ensure software compatibility, license compliance, and cross-platform functionality.
  • Provide administrative support for cloud-based tools such as Google Workspace.
  • Support users with software installation, operation, and updates.

Mobile Device Management
  • Serve as the primary mobile device manager for approximately 54 devices.
  • Oversee provisioning, lifecycle management, security, and technical support.
  • Ensure compliance with organizational mobile device policies.

Tier 3 Service Desk Support
  • Provide advanced IT support and resolve escalated technical issues.
  • Troubleshoot complex hardware and software issues; conduct root cause analysis.
  • Perform system imaging, endpoint patching, and mobile device troubleshooting.
  • Develop and maintain SOPs; lead small-scale technical projects.
  • Support Windows workstation environments and act as a technical escalation point.

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 4 years of hands-on experience with software testing and validation.
  • Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
  • Proficiency in software packaging, deployment, and license management.
  • Experience with cloud-based enterprise solutions (e.g., Google Workspace).
  • In-depth knowledge of Windows OS, system imaging, and endpoint management.
  • Experience supporting and managing organizational mobile devices.
  • Excellent troubleshooting, documentation, and communication skills.
  • Ability to manage multiple priorities while following established procedures.
  • Strong verbal and written communication skills in English.
  • Ability to work independently and maintain confidentiality and security protocols.

Preferred
  • Experience in a federal or multi-site IT environment.
  • Familiarity with hybrid cloud infrastructure and service management tools.
  • Prior experience supporting government agency end users.

Work Environment
  • Full-time, office-first role based in St. Petersburg, FL.
  • Hybrid schedule may be approved after probationary period, pending performance and client approval.
  • Occasional local travel may be required.

Physical Demands
  • Must be able to lift up to 75 lbs on occasion.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.

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