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Tier Ii Technical Support Analyst Jobs (NOW HIRING)

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Dynamic Systems Technology, Inc.

GU · On-site

In this role, you will provide responsive Tier 1 and Tier 2 technical support to NAVFAC personnel, serving as a key point of contact for IT requests, troubleshooting, equipment deployments, and user ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our ... Bachelor's or Master's degree in Computer Science or a related field. * 2+ years of experience in ...

VIVA USA INC

Technical Support Analyst

Lisle, IL · On-site +1

Senior Technical Support Analyst - Vehicle Programming Customer Service is of the highest ... Basic Requirements Bachelor's degree OR At least 2 years of field service engineering, automotive ...

Acuity Brands

Technical Support Analyst

Washington, MO · On-site +1

Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS ... We are presently recruiting a Technical Support Analyst who will be a part of our Technical Support ...

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

As a Tier 2 support position within CVM IT, this role is responsible for resolving complex ... In addition to desktop support responsibilities, the IT Technical Support Analyst assists with ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... At least 2-4 years relevant work experience Preferred Qualifications: * Experience working in a ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Bachelor's Degree or equivalent work experience Experience: * 2+ years in a related customer ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Bachelor's Degree or equivalent work experience Experience: * 2+ years in a related customer ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 5 years' experience troubleshooting in a technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and ...

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All JobsTier Ii Technical Support Analyst Jobs

Tier Ii Technical Support Analyst information

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$15

$27

$43

How much do tier ii technical support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier ii technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a tier II technical support analyst?

Tier II Technical Support Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier I support staff. They typically troubleshoot hardware, software, and network problems, often requiring in-depth knowledge of systems and applications. These analysts may work directly with end-users or liaise with other IT teams to diagnose and resolve issues efficiently. Their role often includes documenting solutions, escalating unresolved problems to higher tiers, and sometimes mentoring Tier I staff.

What are the key skills and qualifications needed to thrive as a tier II technical support analyst, and why are they important?

To thrive as a Tier II Technical Support Analyst, you need a strong background in troubleshooting, knowledge of operating systems and networking, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals is important. Excellent communication, patience, and analytical thinking help in resolving complex issues and providing clear guidance to users. These skills ensure timely and effective problem resolution, leading to higher customer satisfaction and efficient IT operations.

How does a tier II technical support analyst typically collaborate with Tier I and Tier III teams?

A Tier II Technical Support Analyst acts as a crucial bridge between the front-line Tier I support and the more specialized Tier III teams. They handle escalated technical issues that Tier I cannot resolve, performing deeper troubleshooting and root cause analysis. When necessary, they document findings and escalate complex cases to Tier III, ensuring all relevant information is clearly communicated. Regular collaboration meetings and ticketing systems are commonly used to facilitate seamless information flow, which helps maintain high-quality support and quick resolution times.

What is the difference between Tier Ii Technical Support Analyst vs Help Desk Technician?

AspectTier Ii Technical Support AnalystHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, but less specialized
Work EnvironmentHandles more complex issues, often in a technical support teamProvides basic support, often as first point of contact
Employer & Industry UsageUsed in IT departments across various industriesCommon in customer service and IT support roles
Search & Comparison IntentOften compared for technical depth and problem-solving skillsCompared for entry-level support and customer interaction

The Tier II Technical Support Analyst typically handles more complex technical issues requiring advanced troubleshooting skills and certifications. In contrast, Help Desk Technicians focus on basic support tasks and initial customer contact. The roles differ mainly in technical complexity and responsibility level, with Tier II Analysts providing deeper technical expertise.

What cities are hiring for Tier Ii Technical Support Analyst jobs?

Cities with the most Tier Ii Technical Support Analyst job openings:

What are popular job titles related to Tier Ii Technical Support Analyst jobs?

For Tier Ii Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Tier Ii Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Bellingham, WA • On-site

Lummi Nation
See more jobs at Lummi Nationexternal

Full-time

Re-posted 9 days ago

Job description

Provide front-line user support for Lummi Indian Business Council's application technologies. Perform various aspects of application support including installation and configuration of software, problem diagnosis and repair and troubleshooting. Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects, support, and field engagements.

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