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Tech Support Jobs in Delaware (NOW HIRING)

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only About the Role We are looking for a motivated and customer-focused IT Support Technician to join an ...

JP Morgan Chase

Technology Support III

Wilmington, DE · On-site

$20.75 - $28.75/hr

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of ...

JPMorgan Chase & Co

Technology Support III

Wilmington, DE

$20.75 - $28.75/hr

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of ...

JPMorganChase

Technology Support III

Wilmington, DE · On-site

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service ...

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All JobsTech Support JobsTech Support Jobs in Delaware

Tech Support information

See Delaware salary details

$27K

$43.5K

$66.1K

How much do tech support jobs pay per year?

As of Jun 8, 2026, the average yearly pay for tech support in Delaware is $43,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Delaware? The most popular types of Tech Support jobs in Delaware are:
What job categories do people searching Tech Support jobs in Delaware look for? The top searched job categories for Tech Support jobs in Delaware are:
What cities in Delaware are hiring for Tech Support jobs? Cities in Delaware with the most Tech Support job openings:
Tech Support jobs near you
IT Support Tech

IT Support Tech

Swoon Staffing

Wilmington, DE • On-site

$24/hr

Contractor

Medical, Dental, Vision

Posted 2 days ago

Job description

IT Support Technician | Contract | Wilmington, DE

On-Site | Contract – 9 Months | $24/hr | W2 Only

About the Role

We are looking for a motivated and customer-focused IT Support Technician to join an on-site support team in Wilmington, Delaware. This is a fantastic opportunity to work within a fast-growing business group supporting 800+ associates across multiple divisions. If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you.

What You'll Be Doing

  • Providing walk-in, in-person IT support handling approximately 20 tickets/issues per day
  • Supporting laptops and mobile devices across a mixed Mac and Windows environment
  • Assisting the Service Desk by actively taking and resolving intake calls
  • Collaborating with your team and site lead, stepping up as backup when needed
  • Contributing to process improvements and cross-training efforts
  • Delivering top-notch, customer-first support to associates daily

What You'll Need

  • High School Diploma, GED, or equivalent
  • 3+ years of end-user support and remote administration experience
  • 3+ years working with Windows 10 or earlier
  • 3+ years using ticketing tools such as ServiceNow, Zendesk, or HPSM
  • 1+ year of experience with Google Suite
  • 1+ year of experience with macOS (High Sierra or later)
  • Strong communication, teamwork, and customer service skills

Bonus Points If You Have

  • Bachelor's degree in Business, IT, Computer Science, or relevant Military experience
  • Experience with JAMF Casper Suite or SCCM
  • Active Directory experience
  • Apple certification(s)
  • Experience supporting 100+ Mac end users
  • Familiarity with VMware, macOS Server administration, or McAfee encryption tools

The Details

  • 9-Month Contract | W2 Only
  • Wilmington, DE
  • 5 Days On-Site
  • $24/hr