Tech Support Jobs in Delaware (NOW HIRING)

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose.

WSFS Bank is currently seeking an Information Technology Audit Manager. This role is responsible for managing all aspects of the IT Internal Audit function under the direction of the Chief Auditor. The IT Audit Manager leads complex audits of automated systems across the organization and its subsidiaries to ensure effective controls, regulatory compliance, and alignment with industry best practices. The role also owns the IT Audit Risk Assessment process and serves as a key liaison between Internal Audit, IT leadership, regulators, and external auditors. This position blends hands-on audit execution, team leadership, regulatory coordination, and advisory support, while also incorporating oversight of emerging technology risks including cloud, data governance, and AI-enabled solutions.

Job Responsibilities:

• Perform and manage complex audits of IT systems and processes across the Bank and subsidiaries. This includes execution of audit plan, management of IT Audit staff activities, review of workpapers and audit reports, and advisory support of major IT initiatives.
• Develop and maintain the IT Audit Risk Assessment, incorporating evolving risks such as cybersecurity, cloud, and emerging technologies.
• Conduct audits of IT General Controls (ITGC), Application Controls, Cybersecurity frameworks and regulatory guidelines, Business Continuity and Disaster Recovery, Digital banking platforms (Internet, Mobile Banking), Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC).
• Evaluate the Bank's cybersecurity posture against frameworks (FFIEC, NIST).
• Coordinate and review external penetration testing and vulnerability assessments.
• Assess controls related to Identity and access management, Incident response and cyber resilience, and System Implementations.
• Evaluate technologies supporting cloud platforms, SaaS solutions, and data environments.
• Provide oversight of emerging risks, including Use of AI and automation tools, Data governance, integrity, and protection, and Technology-driven decision-making processes.
• Review SOC 1 / SOC 2 reports (SSAE 16).
• Assess vendor due diligence, monitoring, and risk management processes.
• Evaluate risks associated with critical vendors and fintech partnerships.
• Serve as primary IT Audit liaison with IT leadership (CIO, CTO, CISO, and senior technology managers), External auditors, and Regulatory agencies (OCC, FRB, FDIC).
• Coordinate regulatory IT examinations and FDICIA annual internal control certification.
• Provide advisory services to IT Management and staff on control design and risk mitigation.
• Partner with Financial, Operational, Wealth, and Compliance Audit teams and support integrated audit efforts.
• Participate as Internal Audit representative on major IT initiatives and system implementations and IT Steering Committee and PMO.
• Contribute to Electronic Fraud Task Force and Incident Response Team.
• Utilize audit tools and technologies (IDEA, report writers) to support audit execution.
• Enhance reporting capabilities through data analytics and automation techniques.
• Support evolution toward more continuous, data-driven auditing practices.
• Serve as a Team Leader and backup to the Chief Auditor.
• Assist in managing and administering Internal Audit operations.
• Support development of audit programs and continuous improvement initiatives.

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Finance, or related field (MBA preferred).
• 10+ years of Internal Audit (preferably Banking), Information Technology, or Public Accounting experience.
• Professional certification is strongly preferred (CISA, CISSP, CIA, CPA, CFE, or equivalent).
• Extensive management experience with demonstrated ability to communicate effectively across all organizational levels.
• Strong knowledge of IT audit methodologies and best practices, COSO and COBIT frameworks, SOX Sections 302 and 404 requirements, and FFIEC guidance and federal banking regulations.
• Working knowledge of cybersecurity frameworks and information security standards, Business Continuity, Disaster Recovery, and Incident Response, digital banking technologies (mobile, online, RDC), and vendor management practices.
• Experience with audit analytics tools (ACL, IDEA or similar).
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Visio).
• Excellent communication, presentation, problem-solving, and analytical skills.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.