Desktop Support Engineer
Tyler, TX · On-site
Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be ...
Desktop Support Engineer
Tyler, TX · On-site
Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be ...
We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible ...
We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible ...
Desktop Support Tech
Tyler, TX · On-site
$19 - $24.25/hr
Overview Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive: We empower our team with ...
Desktop Support Tech
Tyler, TX · On-site
$19 - $24.25/hr
Overview Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive: We empower our team with ...
Desk Side Support
Tyler, TX · On-site
$18.75 - $25.50/hr
Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals. * Diagnose and resolve hardware and software issues for end users. * Install, configure, and ...
Desk Side Support
Tyler, TX · On-site
$18.75 - $25.50/hr
Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals. * Diagnose and resolve hardware and software issues for end users. * Install, configure, and ...
Desktop Technician
$16.75 - $21.25/hr
Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...
Quick apply
Desktop Technician
$16.75 - $21.25/hr
Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Dynamic PC Support Techician
Tyler, TX · On-site
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Dynamic PC Support Techician
Tyler, TX · On-site
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Technical Support Specialist I
Tyler, TX · On-site
The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a entry level understanding of operating systems ...
New
Technical Support Specialist I
Tyler, TX · On-site
The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a entry level understanding of operating systems ...
New
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Desktop Support information
See Tyler, TX salary details
$13.14 - $14.77
1% of jobs
$14.77 - $16.39
5% of jobs
$16.39 - $18.02
15% of jobs
$18.34 is the 25th percentile. Wages below this are outliers.
$18.02 - $19.65
20% of jobs
The median wage is $20.46 / hr.
$19.65 - $21.27
18% of jobs
$22.82 is the 75th percentile. Wages above this are outliers.
$21.27 - $22.90
17% of jobs
$22.90 - $24.53
9% of jobs
$24.53 - $26.15
6% of jobs
$26.15 - $27.78
5% of jobs
$27.78 - $29.41
2% of jobs
$29.41 - $31.03
1% of jobs
$13
$21
$31
How much do desktop support jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for desktop support in Tyler, TX is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.32 per hour, depending on experience, location, and employer.
What are some common challenges faced by desktop support professionals, and how can they be overcome?
Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.
What is a desktop support?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What is the career path for desktop support?
A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.
What is the work of desktop support?
Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
What does a desktop support professional do?
Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Tyler, TX? The most popular types of Desktop Support jobs in Tyler, TX are:
What are popular job titles related to Desktop Support jobs in Tyler, TX? For Desktop Support jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Tyler, TX look for? The top searched job categories for Desktop Support jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Desktop Support jobs? Cities near Tyler, TX with the most Desktop Support job openings:
Other
Posted 8 days ago
Job description
Job Summary
We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, operating system, network, and peripheral issues while delivering excellent customer service. This role requires strong troubleshooting skills, hands-on desktop support experience, and the ability to support Windows environments, mobile devices, and enterprise IT tools.
Key Responsibilities- Provide onsite desk-side support for desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, maintain, and troubleshoot Windows 10/11 operating systems.
- Diagnose and resolve hardware, software, networking, and application issues.
- Set up new user workstations, laptops, docking stations, monitors, and accessories.
- Perform hardware upgrades, repairs, and equipment replacements.
- Support Microsoft Office 365 applications, Outlook, Teams, and OneDrive.
- Configure user accounts, password resets, and access permissions using Active Directory.
- Install, configure, and troubleshoot printers and multifunction devices.
- Assist users with VPN connectivity, Wi-Fi, and basic network troubleshooting.
- Image and deploy laptops/desktops using enterprise deployment tools (SCCM, Microsoft Intune, or Autopilot).
- Document incidents, service requests, and resolutions in ServiceNow, Jira, or other ticketing systems.
- Maintain IT asset inventory and lifecycle management.
- Coordinate with infrastructure, network, and security teams to resolve escalated issues.
- Follow ITIL best practices for incident, request, and problem management.
- Provide white-glove customer support while meeting defined SLAs.
- Bachelor''s degree in Computer Science, Information Technology, or equivalent experience.
- 3+ years of Desktop Support / Desk Side Support experience.
- Strong experience supporting Windows 10/11 environments.
- Experience with Microsoft Office 365 and Outlook.
- Hands-on experience with Active Directory (user management, password resets, group membership).
- Experience troubleshooting desktops, laptops, printers, monitors, and peripherals.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
- Experience with desktop imaging and deployment tools (SCCM, Intune, Autopilot, MDT, or similar).
- Excellent customer service, communication, and problem-solving skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Experience supporting Microsoft Intune or Microsoft Endpoint Manager.
- Knowledge of Azure Active Directory (Microsoft Entra ID).
- Familiarity with PowerShell scripting.
- Experience with hardware asset management.
- ITIL Foundation Certification.
- CompTIA A+, Network+, or Microsoft certifications.
- Windows 10/11
- Microsoft Office 365
- Outlook
- Microsoft Teams
- Active Directory
- Microsoft Entra ID (Azure AD)
- SCCM / MECM
- Microsoft Intune
- Autopilot
- ServiceNow
- Jira
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi
- Printer Support
- Hardware Troubleshooting
- Laptop/Desktop Imaging
- PowerShell (preferred)
- Excellent communication skills
- Strong analytical and troubleshooting abilities
- Customer-focused mindset
- Ability to work independently and within a team
- Strong documentation skills
- Time management and multitasking abilities
- 3–7+ years of enterprise Desktop Support / Desk Side Support experience.
- Experience supporting corporate users in a large enterprise environment.
- Comfortable providing onsite support and handling executive/VIP users when needed.
- Strong knowledge of Microsoft technologies and endpoint management.
- Experience working in ITIL-based service desk environments.