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Desktop Support Jobs in Tyler, TX (NOW HIRING)

Smith County

I/T Technician - Help Desk

Tyler, TX

$59.32K - $67.89K/yr

... years of Desktop Support Experience in a business or government environment would be beneficial Associate or bachelor's Degree in a related field is desired but not a requirement Relevant IT ...

Essintial Enterprise Solutions

Cable Technician

Tyler, TX · On-site

$27 - $30/hr

... support for desktops, laptops, printers, mobile devices, and peripherals. - Perform troubleshooting for hardware, software, and network connectivity issues. - Assist with workstation setup, imaging ...

Essintial Enterprise Solutions

Cable Technician

Tyler, TX · On-site

$27 - $30/hr

Provide hands-on technical support for desktops, laptops, printers, mobile devices, and peripherals. * Perform troubleshooting for hardware, software, and network connectivity issues. * Assist with ...

NerdsToGo

Computer Repair Technician

Tyler, TX · On-site

$17 - $30/hr

... desktop configurations, installations and upgrades of personal and business computer hardware and software, perform inventories and preventative maintenance, provide network troubleshooting support ...

Enlyte

Medical Field Case Manager

Tyler, TX

$70K - $75K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

Enlyte

Medical Field Case Manager

Tyler, TX · On-site

$70K - $75K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

Brookshire Grocery Company

Help Desk Analyst I

Tyler, TX · On-site

$19.25 - $26.50/hr

Scholarships and educational support to fuel your growth. * Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you're not ...

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How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Tyler, TX is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.32 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Tyler, TX? The most popular types of Desktop Support jobs in Tyler, TX are:
What are popular job titles related to Desktop Support jobs in Tyler, TX? For Desktop Support jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Tyler, TX look for? The top searched job categories for Desktop Support jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Desktop Support jobs? Cities near Tyler, TX with the most Desktop Support job openings:
Desktop Support jobs near you
I/T Technician - Help Desk

I/T Technician - Help Desk

Smith County

Tyler, TX

$59.32K - $67.89K/yr

Full-time

Retirement

Posted 24 days ago

Job description

Summary/Objective Smith County offers the opportunity to apply your training and experience in computer hardware, software, network, security or other technologies while also providing the environment to expand your IT knowledge and skills into new areas. As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement professionals, elected officials and other agencies providing critical services. We offer a dynamic teamwork environment with great benefits, great retirement and the opportunity to make a difference in your community while providing a critical service to the operations of our County Government.

If you are looking for an opportunity to work in an environment where technological support is appreciated and valued by the organization, then Smith County Information Technology may be the right place for you. The position is Monday through Friday from 8:00AM to 5:00PM and requires a periodic afterhours on call 1 week rotation approximately every 90 days. Our offices are located in downtown Tyler.

Duties and Responsibilities Provide remote technical support for users with hardware, software, network and peripheral issues Troubleshoot a wide variety of technical issues and escalate to field support or other IT personnel as necessary Responsible for updating tickets and responding to incoming calls from customer issues Properly documenting troubleshooting steps in a ticketing system prior to escalation Ability to multitask between answering calls and working on issues Provide excellent customer service, demonstrating good listening skills and patience working with users Required Skills and Abilities Ability to work independently on issues, multi-task, track work via a ticketing system and contribute in a fast-paced team environment will be crucial to success Ability to listen and communicate professionally with our customers, creating a positive experience while providing technical support or escalating to other members of our team Basic working knowledge of Windows OS, Microsoft Office, Active Directory, printers and PC networking along with remote support experience Education and Experience 1-2 years of Desktop Support Experience in a business or government environment would be beneficial Associate or bachelor's Degree in a related field is desired but not a requirement Relevant IT Certifications such as A+, CCNA are desired Experience with Tyler Technology Odyssey Software is a plus Licenses and Certifications Required to attain a CJIS Certification within the first 60 days of employment with training provided by the County Physical Demands and Work Environment While performing the duties of this position, the incumbent is regularly required to bend, carry, climb, climb ladders, negotiate electrical hazards, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, tolerate noise, tolerate hot and cold outside temperatures, pull, push, reach, reach overhead, see near, sit, stand, stoop, talk, twist, use his/her hands, drive a vehicle, walk, work at heights, and work alone and with others. Travel Occasional travel for training purposes as required

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