Help Desk Technician
$17.50 - $23.75/hr
Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL. What You'll Do: * Knowledge of printer functions ...
Help Desk Technician
$17.50 - $23.75/hr
Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL. What You'll Do: * Knowledge of printer functions ...
Desktop Support information
See Tyler, TX salary details
$13.14 - $14.77
1% of jobs
$14.77 - $16.39
5% of jobs
$16.39 - $18.02
15% of jobs
$18.34 is the 25th percentile. Wages below this are outliers.
$18.02 - $19.65
20% of jobs
The median wage is $20.46 / hr.
$19.65 - $21.27
18% of jobs
$22.82 is the 75th percentile. Wages above this are outliers.
$21.27 - $22.90
17% of jobs
$22.90 - $24.53
9% of jobs
$24.53 - $26.15
6% of jobs
$26.15 - $27.78
5% of jobs
$27.78 - $29.41
2% of jobs
$29.41 - $31.03
1% of jobs
$13
$21
$31
How much do desktop support jobs pay per hour?
As of May 28, 2026, the average hourly pay for desktop support in Tyler, TX is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.32 per hour, depending on experience, location, and employer.
What Is a Desktop Support Job?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?
To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.
What are some common challenges faced by Desktop Support professionals, and how can they be overcome?
Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.
What are Desktop Support professionals?
Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
What is the work of desktop support?
Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Tyler, TX? The most popular types of Desktop Support jobs in Tyler, TX are:
What are popular job titles related to Desktop Support jobs in Tyler, TX? For Desktop Support jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Tyler, TX look for? The top searched job categories for Desktop Support jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Desktop Support jobs? Cities near Tyler, TX with the most Desktop Support job openings:
$17.50 - $23.75/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 19 days ago
Job description
Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL.
What You'll Do:
- Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD’s.
- Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system.
- Knowledge of and experience with Windows 11. Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government.
- Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications.
- Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program.
- Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available.
- Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment.
- Knowledge and experience with the installation and troubleshooting IP cameras.
- Certifications and education: Current Security+ CE (enrolled in CEP) Certification.
- Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program.
What You Bring:
- Two (2) years of experience with the following:
- Basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices.
- Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs.
- Experience using remote support tools such as Dameware or Hyena.
- SECRET Security clearance and Comp Tia Security + are a must have for consideration.
Requirements:
Must have a current Security+ CE (enrolled in CEP) certification, prior to accepting employment with the Naval Hospital Jacksonville.
Vista Defense Technologies, LLC (VDT) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.
VDT is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.
About BRS
Sourced by ZipRecruiter
Industry
Office supplies and stationery stores
Company size
1 - 10 Employees
Headquarters location
Brentwood, TN, US
Year founded
2001