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Desktop Support Manager Jobs in Tyler, TX (NOW HIRING)

SISL Global

Desktop Support Specialist

Tyler, TX · On-site

Job Title - Desktop Support Specialist Location - Tyler, TX Job Type - Fulltime About the Role ... Support mobile device setup and management for sales or field teams. * Set up and deploy IT ...

Tixy Services LLC

Desk Side Support

Tyler, TX · On-site

$18.75 - $25.50/hr

... Desktop Support. Key Competencies * Customer-focused approach * Strong analytical and problem-solving skills * Excellent communication skills * Time management and prioritization * Ability to work ...

CampusWorks, Inc.

Desktop Technician

Kilgore, TX · On-site

$16.75 - $21.25/hr

... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.

CampusWorks, Inc.

Desktop Technician

Kilgore, TX · On-site

$16.75 - $21.25/hr

... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.  ...

CampusWorks, Inc.

Desktop Technician

Kilgore, TX · On-site

$16.75 - $21.25/hr

... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.

City of Tyler

IT Specialist II (Part-Time)

Tyler, TX · On-site

$26.50/hr

Microsoft Windows desktop image standards, deployment methods, and supporting tools and technologies (anti-virus, profile management, user experience monitoring, performance troubleshooting, etc ...

City of Tyler, TX

IT Specialist II (Part-Time)

Tyler, TX · On-site

$26.50/hr

Tablet PC, Server, and Desktop Application Support for End-Users * PC Imaging and Deployment * System Center Configuration Manager * VOIP Device Deployment * Microsoft Exchange Operations * Remote ...

Enlyte

Medical Field Case Manager

Tyler, TX · On-site

$70K - $75K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

Enlyte

Medical Field Case Manager

Tyler, TX · On-site

$70K - $75K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

Genex Services, LLC

Medical Field Case Manager

Tyler, TX · On-site

$70 - $75/hr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

Sky Ranches, Inc.

IT Support Specialist

Van, TX · On-site

Support company Windows and Apple workstations by maintaining and troubleshooting company computers ... Manage O365, Teams (including Phones), SharePoint file stores and administer users via Microsoft ...

Sky Ranches Inc

IT Support Specialist

Van, TX · On-site

Support company Windows and Apple workstations by maintaining and troubleshooting company computers ... Manage O365, Teams (including Phones), SharePoint file stores and administer users via Microsoft ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Tyler, TX

Desktop Support Manager information

See Tyler, TX salary details

$14

$34

$56

How much do desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support manager in Tyler, TX is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $45.29 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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For Desktop Support Manager jobs in Tyler, TX, the most frequently searched job titles are:

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Cities near Tyler, TX with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $70,900 per year, or $34.1 per hour.

Onsite Desktop Support

Syntricate Technologies

Tyler, TX • On-site

Full-time

Re-posted 21 hours ago

Job description

Job Summary:
Syntricate Technologies is seeking an Onsite Desktop Support professional. The role involves providing technical support and assistance for desktop systems in various locations.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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