Desktop Support Engineer
Tyler, TX · On-site
Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite ... Maintain IT asset inventory and lifecycle management. * Coordinate with infrastructure, network ...
Desktop Support Engineer
Tyler, TX · On-site
Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite ... Maintain IT asset inventory and lifecycle management. * Coordinate with infrastructure, network ...
We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible ...
We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible ...
Desktop Support Tech
Tyler, TX · On-site
$19 - $24.25/hr
Medical
PTO
Support desktop hardware, software standards and management practices including application distribution. * Set up and prepare technical equipment for deployment. * Advocate for and promote ...
Desktop Support Tech
Tyler, TX · On-site
$19 - $24.25/hr
Medical
PTO
Support desktop hardware, software standards and management practices including application distribution. * Set up and prepare technical equipment for deployment. * Advocate for and promote ...
Desk Side Support
Tyler, TX · On-site
$18.75 - $25.50/hr
... Desktop Support. Key Competencies * Customer-focused approach * Strong analytical and problem-solving skills * Excellent communication skills * Time management and prioritization * Ability to work ...
Desk Side Support
Tyler, TX · On-site
$18.75 - $25.50/hr
... Desktop Support. Key Competencies * Customer-focused approach * Strong analytical and problem-solving skills * Excellent communication skills * Time management and prioritization * Ability to work ...
Desktop Technician
$16.75 - $21.25/hr
... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system. ...
Quick apply
Desktop Technician
$16.75 - $21.25/hr
... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system. ...
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.
Desktop Technician
Kilgore, TX · On-site
$16.75 - $21.25/hr
... technical support for desktop software, desktop hardware, classroom technology, printing, and ... Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Tyler, TX · On-site
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Tyler, TX · On-site
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Enterprise Endpoint Manager
Tyler, TX · On-site
$95 - $135/hr
Medical
Dental
Vision
Life
Retirement
PTO
... support your goals, inspire your journey, and celebrate your wins.**Job Summary:**Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
$95 - $135/hr
Medical
Dental
Vision
Life
Retirement
PTO
... support your goals, inspire your journey, and celebrate your wins.**Job Summary:**Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins. Job Summary: Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins. Job Summary: Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins. Job Summary: Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins. Job Summary: Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins. Job Summary: Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins. Job Summary: Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
$90 - $135/hr
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins.Job Summary:Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
Enterprise Endpoint Manager
Tyler, TX · On-site
$90 - $135/hr
Medical
Dental
Vision
Life
Retirement
PTO
... to support your goals, inspire your journey, and celebrate your wins.Job Summary:Oversees the management, security, and optimization of our organization's endpoint devices, including desktops ...
... for desktops, laptops, printers, and peripherals. * Experience supporting Dell, HP, Lenovo, and ... Ability to manage 4-8 service calls per day , depending on territory. * Familiarity with dispatch ...
Quick apply
... for desktops, laptops, printers, and peripherals. * Experience supporting Dell, HP, Lenovo, and ... Ability to manage 4-8 service calls per day , depending on territory. * Familiarity with dispatch ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Desktop Support Manager information
See Tyler, TX salary details
$14.04 - $17.94
4% of jobs
$17.94 - $21.83
17% of jobs
$22.64 is the 25th percentile. Wages below this are outliers.
$21.83 - $25.72
19% of jobs
The median wage is $28.56 / hr.
$25.72 - $29.61
14% of jobs
$29.61 - $33.50
6% of jobs
$33.50 - $37.40
3% of jobs
$37.40 - $41.29
9% of jobs
$42.75 is the 75th percentile. Wages above this are outliers.
$41.29 - $45.18
6% of jobs
$45.18 - $49.07
7% of jobs
$49.07 - $52.97
7% of jobs
$52.97 - $56.86
6% of jobs
$14
$34
$56
How much do desktop support manager jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for desktop support manager in Tyler, TX is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $45.29 per hour, depending on experience, location, and employer.
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
What are some typical challenges faced by a desktop support manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
What does a desktop support manager do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
Is desktop support a good entry level job?
Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.
What does a desktop support manager do?
A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Tyler, TX? The most popular types of Desktop Support jobs in Tyler, TX are:
What are popular job titles related to Desktop Support Manager jobs in Tyler, TX? For Desktop Support Manager jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Tyler, TX look for? The top searched job categories for Desktop Support Manager jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Desktop Support Manager jobs? Cities near Tyler, TX with the most Desktop Support Manager job openings:
Other
Posted 8 days ago
Job description
Job Summary
We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, operating system, network, and peripheral issues while delivering excellent customer service. This role requires strong troubleshooting skills, hands-on desktop support experience, and the ability to support Windows environments, mobile devices, and enterprise IT tools.
Key Responsibilities- Provide onsite desk-side support for desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, maintain, and troubleshoot Windows 10/11 operating systems.
- Diagnose and resolve hardware, software, networking, and application issues.
- Set up new user workstations, laptops, docking stations, monitors, and accessories.
- Perform hardware upgrades, repairs, and equipment replacements.
- Support Microsoft Office 365 applications, Outlook, Teams, and OneDrive.
- Configure user accounts, password resets, and access permissions using Active Directory.
- Install, configure, and troubleshoot printers and multifunction devices.
- Assist users with VPN connectivity, Wi-Fi, and basic network troubleshooting.
- Image and deploy laptops/desktops using enterprise deployment tools (SCCM, Microsoft Intune, or Autopilot).
- Document incidents, service requests, and resolutions in ServiceNow, Jira, or other ticketing systems.
- Maintain IT asset inventory and lifecycle management.
- Coordinate with infrastructure, network, and security teams to resolve escalated issues.
- Follow ITIL best practices for incident, request, and problem management.
- Provide white-glove customer support while meeting defined SLAs.
- Bachelor''s degree in Computer Science, Information Technology, or equivalent experience.
- 3+ years of Desktop Support / Desk Side Support experience.
- Strong experience supporting Windows 10/11 environments.
- Experience with Microsoft Office 365 and Outlook.
- Hands-on experience with Active Directory (user management, password resets, group membership).
- Experience troubleshooting desktops, laptops, printers, monitors, and peripherals.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
- Experience with desktop imaging and deployment tools (SCCM, Intune, Autopilot, MDT, or similar).
- Excellent customer service, communication, and problem-solving skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Experience supporting Microsoft Intune or Microsoft Endpoint Manager.
- Knowledge of Azure Active Directory (Microsoft Entra ID).
- Familiarity with PowerShell scripting.
- Experience with hardware asset management.
- ITIL Foundation Certification.
- CompTIA A+, Network+, or Microsoft certifications.
- Windows 10/11
- Microsoft Office 365
- Outlook
- Microsoft Teams
- Active Directory
- Microsoft Entra ID (Azure AD)
- SCCM / MECM
- Microsoft Intune
- Autopilot
- ServiceNow
- Jira
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi
- Printer Support
- Hardware Troubleshooting
- Laptop/Desktop Imaging
- PowerShell (preferred)
- Excellent communication skills
- Strong analytical and troubleshooting abilities
- Customer-focused mindset
- Ability to work independently and within a team
- Strong documentation skills
- Time management and multitasking abilities
- 3–7+ years of enterprise Desktop Support / Desk Side Support experience.
- Experience supporting corporate users in a large enterprise environment.
- Comfortable providing onsite support and handling executive/VIP users when needed.
- Strong knowledge of Microsoft technologies and endpoint management.
- Experience working in ITIL-based service desk environments.