ZipRecruiter

Log In

1

Online Helpdesk Jobs in Tyler, TX (NOW HIRING)

Kroger

Online Grocery Pick-Up Clerk

Henderson, TX · On-site

$13.75 - $16.50/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

next page

Showing results 1-20

People also search for

All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Tyler, TX

Online Helpdesk information

See Tyler, TX salary details

$12

$21

$31

How much do online helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for online helpdesk in Tyler, TX is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an Online Helpdesk job?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What does a typical day look like for someone working in an Online Helpdesk role?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.
More about Online Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Tyler, TX? The most popular types of Helpdesk jobs in Tyler, TX are:
What are popular job titles related to Online Helpdesk jobs in Tyler, TX? For Online Helpdesk jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Tyler, TX look for? The top searched job categories for Online Helpdesk jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Online Helpdesk jobs? Cities near Tyler, TX with the most Online Helpdesk job openings:
Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Tyler, TX as of May 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, and 4% Part Time. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,377 per year, or $21.8 per hour.
Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk

Kroger

Henderson, TX • On-site

$13.75 - $16.50/hr

Part-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! 

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

  • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
  • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
  • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
  • Valuable associate discounts on purchases, including food, travel, technology and so much more.
  • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
  • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page! 

Minimum Position Qualifications:

  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Excellent oral/written communication skills

 
Desired Previous Experience:
  • Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Essential Job Functions:

       Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

       In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

       Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

       In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

       E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

       Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

       Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

       Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

       Read and follow directions given in the note section

       Ensure quality and freshness of all items chosen

       Communicate with customers via a portable phone and respond to calls in a professional and timely manner

       Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

       Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

       Process the orders through the point of sale (POS) system

       Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

       Maintain organization and cleanliness of staging areas and equipment

       Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

       Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

       Perform required opening and closing procedures

       Assist in training new e-Commerce team members

       Meet/exceed productivity standards

       Ability to work cooperatively in high paced and sometimes stressful environment.

       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

       Ability to act with honesty and integrity regarding customer and business information.

       Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

       Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Apply