Helpdesk Associate
Addison, TX · On-site
... online training. • Must be able to handle high stress situations where system downtime needs to ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Helpdesk Associate
Addison, TX · On-site
... online training. • Must be able to handle high stress situations where system downtime needs to ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Helpdesk Associate
Addison, TX · On-site
... online training. • Must be able to handle high stress situations where system downtime needs to ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Helpdesk Associate
Addison, TX · On-site
... online training. • Must be able to handle high stress situations where system downtime needs to ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs.
... online training. Must be able to handle high stress situations where system downtime needs to be ... helpdesk system. Position will require lifting some heavy IT equipment ranging up to 45Lbs.
... online training. Must be able to handle high stress situations where system downtime needs to be ... helpdesk system. Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Online SAT Tutor
$30 - $55/hr
To help them succeed, we're looking for exceptional educators who are not only strong academically ... Juggle multiple responsibilities during online sessions by presenting material, responding to ...
Quick apply
Online SAT Tutor
$30 - $55/hr
To help them succeed, we're looking for exceptional educators who are not only strong academically ... Juggle multiple responsibilities during online sessions by presenting material, responding to ...
L1 Helpdesk
Richardson, TX · On-site
$18.25 - $24.50/hr
L1 Helpdesk Richardson, Tx Mandatory skills: At least 6+ years in Linux/Unix experience, co-ordinating production issues/phone and system monitoring Experience in payments and card services Preferred ...
L1 Helpdesk
Richardson, TX · On-site
$18.25 - $24.50/hr
L1 Helpdesk Richardson, Tx Mandatory skills: At least 6+ years in Linux/Unix experience, co-ordinating production issues/phone and system monitoring Experience in payments and card services Preferred ...
Helpdesk Specialist
Dallas, TX · On-site
The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems.
Helpdesk Specialist
Dallas, TX · On-site
The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems.
Helpdesk Technician
Frisco, TX · On-site
$18.75 - $25.25/hr
This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...
Helpdesk Technician
Frisco, TX · On-site
$18.75 - $25.25/hr
This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...
Helpdesk Technician
Frisco, TX · On-site
$18.75 - $25.25/hr
This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...
Helpdesk Technician
Frisco, TX · On-site
$18.75 - $25.25/hr
This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...
Senior Helpdesk Technician
Carrollton, TX · On-site
$19.25 - $26/hr
... Online, SharePoint, and OneDrive Device and Endpoint Management (Intune) • Enroll and manage ... IT Helpdesk or Technical Support experience • Strong proficiency with Microsoft 365, Entra ID ...
Senior Helpdesk Technician
Carrollton, TX · On-site
$19.25 - $26/hr
... Online, SharePoint, and OneDrive Device and Endpoint Management (Intune) • Enroll and manage ... IT Helpdesk or Technical Support experience • Strong proficiency with Microsoft 365, Entra ID ...
HELPDESK REPRESENTATIVE
Dallas, TX · On-site
$17.25 - $22.25/hr
HELPDESK REPRESENTATIVE Location: Dallas, TX-75201 Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and ...
HELPDESK REPRESENTATIVE
Dallas, TX · On-site
$17.25 - $22.25/hr
HELPDESK REPRESENTATIVE Location: Dallas, TX-75201 Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and ...
Senior Helpdesk Technician
Carrollton, TX · On-site
$19.25 - $26/hr
... Online, SharePoint, and OneDrive Device and Endpoint Management (Intune) • Enroll and manage ... IT Helpdesk or Technical Support experience • Strong proficiency with Microsoft 365, Entra ID ...
Senior Helpdesk Technician
Carrollton, TX · On-site
$19.25 - $26/hr
... Online, SharePoint, and OneDrive Device and Endpoint Management (Intune) • Enroll and manage ... IT Helpdesk or Technical Support experience • Strong proficiency with Microsoft 365, Entra ID ...
Helpdesk Technician
Frisco, TX · On-site
$18.75 - $25.25/hr
This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...
Helpdesk Technician
Frisco, TX · On-site
$18.75 - $25.25/hr
This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...
Online AP Pre-Calculus Tutor
Dallas, TX · Remote
$25/hr
Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...
Quick apply
Online AP Pre-Calculus Tutor
Dallas, TX · Remote
$25/hr
Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...
Online AP Pre-Calculus Tutor
Dallas, TX · Remote
$25/hr
Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...
Online AP Pre-Calculus Tutor
Dallas, TX · Remote
$25/hr
Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...
Tax Accountant
Dallas, TX · On-site
$70K - $120K/yr
Experience in using Quickbooks Online, helpful. Ideal candidates will have CPA, EA, or in the process of testing for both. Firm has reasonable work life balance, including during busy season. Room ...
Quick apply
Tax Accountant
Dallas, TX · On-site
$70K - $120K/yr
Experience in using Quickbooks Online, helpful. Ideal candidates will have CPA, EA, or in the process of testing for both. Firm has reasonable work life balance, including during busy season. Room ...
IT Helpdesk Associate
Addison, TX · On-site
... to online training. Requirements Job Requirements: • Must be able to handle high stress ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs ...
IT Helpdesk Associate
Addison, TX · On-site
... to online training. Requirements Job Requirements: • Must be able to handle high stress ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs ...
IT Helpdesk Associate
Addison, TX · On-site
... to online training. Requirements Job Requirements: • Must be able to handle high stress ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs ...
IT Helpdesk Associate
Addison, TX · On-site
... to online training. Requirements Job Requirements: • Must be able to handle high stress ... helpdesk system. • Position will require lifting some heavy IT equipment ranging up to 45Lbs ...
... access to online training. Requirements Job Requirements: Must be able to handle high stress ... helpdesk system. Position will require lifting some heavy IT equipment ranging up to 45Lbs About Us:
... access to online training. Requirements Job Requirements: Must be able to handle high stress ... helpdesk system. Position will require lifting some heavy IT equipment ranging up to 45Lbs About Us:
Helpdesk Technician III
Denton, TX · On-site
$18.75 - $25.25/hr
IT Hardware Administrator & Help Desk Technician III Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as ...
Helpdesk Technician III
Denton, TX · On-site
$18.75 - $25.25/hr
IT Hardware Administrator & Help Desk Technician III Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as ...
Helpdesk Technician III
$18.75 - $25.25/hr
IT Hardware Administrator & Help Desk Technician III Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as ...
Helpdesk Technician III
$18.75 - $25.25/hr
IT Hardware Administrator & Help Desk Technician III Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as ...
Online Helpdesk information
See Plano, TX salary details
$12.19 - $14.03
2% of jobs
$14.03 - $15.87
6% of jobs
$15.87 - $17.72
12% of jobs
$18.23 is the 25th percentile. Wages below this are outliers.
$17.72 - $19.56
17% of jobs
The median wage is $21.03 / hr.
$19.56 - $21.40
16% of jobs
$21.40 - $23.24
16% of jobs
$24.16 is the 75th percentile. Wages above this are outliers.
$23.24 - $25.08
12% of jobs
$25.08 - $26.92
7% of jobs
$26.92 - $28.76
6% of jobs
$28.76 - $30.60
3% of jobs
$30.60 - $32.44
2% of jobs
$12
$22
$32
How much do online helpdesk jobs pay per hour?
As of May 28, 2026, the average hourly pay for online helpdesk in Plano, TX is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.
What is an Online Helpdesk job?
An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.
What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?
To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.
What does a typical day look like for someone working in an Online Helpdesk role?
A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.
More about Online Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Plano, TX? The most popular types of Helpdesk jobs in Plano, TX are:
What are popular job titles related to Online Helpdesk jobs in Plano, TX? For Online Helpdesk jobs in Plano, TX, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Plano, TX look for? The top searched job categories for Online Helpdesk jobs in Plano, TX are:
What cities near Plano, TX are hiring for Online Helpdesk jobs? Cities near Plano, TX with the most Online Helpdesk job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
IT Helpdesk Associate
Location: Addison, TX
Department: Information Technology
Reports To: IT Manager
Classification: Full-Time Exempt
Join the Dean Technology IT Team
Dean Technology is a leader in the design and manufacture of high-voltage power solutions serving the industrial, medical, and commercial markets. With operations in the United States, Europe, and Asia, we deliver advanced power technologies to customers worldwide.
Position Overview
Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position will require applicants to manage and resolve internal helpdesk requests ensuring reported issues are addressed or escalated as needed. This position also requires applicants to understand corporate onboarding policies and procedures and to be proficient in troubleshooting many different types of issues across an assortment of hardware and software.
Requirements
Key Responsibilities
• Proficiency in the setup and troubleshooting of onsite and remote computers, printers, scanners, copiers, and other network enabled devices in a Microsoft Active Directory environment.
• Prior experience installing, configuring, and troubleshooting a variety of software and desktop operating systems such as office 365 products and Windows 11.
• Must understand networking concepts such as DNS and DHCP
• Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks
• Must be capable of following established procedures and policies
• Manage and resolve helpdesk requests in person or over the phone and escalate tickets when necessary to ensure a timely resolution.
• Will be responsible for carrying out security awareness training for personnel who do not have computer access to online training.
• Must be able to handle high stress situations where system downtime needs to be resolved as quickly as possible.
• Responsible for maintaining an accurate inventory of computers, software, and licensing in an established helpdesk system.
• Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Required Qualifications
The ideal applicant should have a minimum of 3 years' experience in a helpdesk role.
Must have great multi-tasking and people skills and enjoy working in a fast-paced environment.
What We Offer
Competitive salary based on experience
Comprehensive medical, dental, and vision insurance
Life insurance, short-term disability, and long-term disability coverage
401(k) retirement plan
Paid vacation and holidays
About Dean Technology
Dean Technology is a privately held engineering and manufacturing company specializing in high-voltage solutions. Our products support critical applications across multiple industries, including medical technology, industrial systems, and specialized commercial equipment.
With engineering and manufacturing operations in the United States, Europe, and Asia, we are committed to delivering high-quality, innovative power solutions to customers worldwide.
Additional Information
This description outlines the general responsibilities and qualifications for this role and is not intended to be a comprehensive list of all duties associated with the position.
New employees participate in a structured onboarding and evaluation process during their initial employment period.
There will be a 90-day evaluation period for this position.
The above statements are intended to describe the general nature and levels of work performed by people assigned to this position. They are not to be construed as an exhaustive list of all job duties performed by the person so classified. Nor is this summary of an employment contract or promise of ongoing employment.
Location: Addison, TX
Department: Information Technology
Reports To: IT Manager
Classification: Full-Time Exempt
Join the Dean Technology IT Team
Dean Technology is a leader in the design and manufacture of high-voltage power solutions serving the industrial, medical, and commercial markets. With operations in the United States, Europe, and Asia, we deliver advanced power technologies to customers worldwide.
Position Overview
Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position will require applicants to manage and resolve internal helpdesk requests ensuring reported issues are addressed or escalated as needed. This position also requires applicants to understand corporate onboarding policies and procedures and to be proficient in troubleshooting many different types of issues across an assortment of hardware and software.
Requirements
Key Responsibilities
• Proficiency in the setup and troubleshooting of onsite and remote computers, printers, scanners, copiers, and other network enabled devices in a Microsoft Active Directory environment.
• Prior experience installing, configuring, and troubleshooting a variety of software and desktop operating systems such as office 365 products and Windows 11.
• Must understand networking concepts such as DNS and DHCP
• Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks
• Must be capable of following established procedures and policies
• Manage and resolve helpdesk requests in person or over the phone and escalate tickets when necessary to ensure a timely resolution.
• Will be responsible for carrying out security awareness training for personnel who do not have computer access to online training.
• Must be able to handle high stress situations where system downtime needs to be resolved as quickly as possible.
• Responsible for maintaining an accurate inventory of computers, software, and licensing in an established helpdesk system.
• Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Required Qualifications
The ideal applicant should have a minimum of 3 years' experience in a helpdesk role.
Must have great multi-tasking and people skills and enjoy working in a fast-paced environment.
What We Offer
Competitive salary based on experience
Comprehensive medical, dental, and vision insurance
Life insurance, short-term disability, and long-term disability coverage
401(k) retirement plan
Paid vacation and holidays
About Dean Technology
Dean Technology is a privately held engineering and manufacturing company specializing in high-voltage solutions. Our products support critical applications across multiple industries, including medical technology, industrial systems, and specialized commercial equipment.
With engineering and manufacturing operations in the United States, Europe, and Asia, we are committed to delivering high-quality, innovative power solutions to customers worldwide.
Additional Information
This description outlines the general responsibilities and qualifications for this role and is not intended to be a comprehensive list of all duties associated with the position.
New employees participate in a structured onboarding and evaluation process during their initial employment period.
There will be a 90-day evaluation period for this position.
The above statements are intended to describe the general nature and levels of work performed by people assigned to this position. They are not to be construed as an exhaustive list of all job duties performed by the person so classified. Nor is this summary of an employment contract or promise of ongoing employment.
About Dean Technology
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
201 - 500 Employees
Headquarters location
Addison, TX, US
Year founded
1989