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Helpdesk Manager Jobs in Plano, TX (NOW HIRING)

ClifyX

L1 Helpdesk

Richardson, TX · On-site

$18.25 - $24.50/hr

L1 Helpdesk Richardson, Tx Mandatory skills: At least 6+ years in Linux/Unix experience, co-ordinating production issues/phone and system monitoring Experience in payments and card services Preferred ...

2K

Helpdesk Technician

Frisco, TX · On-site

$18.75 - $25.25/hr

This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...

2K

Helpdesk Technician

Frisco, TX · On-site

$18.75 - $25.25/hr

This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...

2K

Helpdesk Technician

Frisco, TX · On-site

$18.75 - $25.25/hr

This candidate will join a high performing Helpdesk team in supporting our studio. You'll be friendly and eager to dive into any problem thrown your way. You'll be comfortable with a wide range of ...

STULZ

Helpdesk Technician III

Denton, TX · On-site

$18.75 - $25.25/hr

Manage support tickets using the company's ticketing system, documenting work performed and ... Help maintain connectivity for printers, shared devices, and technology used in office and ...

STULZ USA

Helpdesk Technician III

Denton, TX

$18.75 - $25.25/hr

Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers ... Help maintain connectivity for printers, shared devices, and technology used in office and ...

STULZ USA

Helpdesk Technician III

Denton, TX · On-site

$18.75 - $25.25/hr

Manage support tickets using the company's ticketing system, documenting work performed and ... Help maintain connectivity for printers, shared devices, and technology used in office and ...

Rebel Athletic

Senior Helpdesk Technician

Carrollton, TX · On-site

$19.25 - $26/hr

... Manage ticket queues and ensure timely, accurate resolution • Support user onboarding ... IT Helpdesk or Technical Support experience • Strong proficiency with Microsoft 365, Entra ID ...

Rebel Athletic

Senior Helpdesk Technician

Carrollton, TX · On-site

$19.25 - $26/hr

... Manage ticket queues and ensure timely, accurate resolution • Support user onboarding ... IT Helpdesk or Technical Support experience • Strong proficiency with Microsoft 365, Entra ID ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

Barry-Wehmiller

IT Helpdesk

Dallas, TX · On-site

In this role, you will work with a team of industry experts to help the world's leading companies ... Utilize KACE to support the service desk environment and lead KACE system management * Identify ...

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Helpdesk Manager information

See Plano, TX salary details

$35.9K

$80.2K

$119.2K

How much do helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for helpdesk manager in Plano, TX is $80,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Plano, TX? The most popular types of Helpdesk jobs in Plano, TX are:
What cities near Plano, TX are hiring for Helpdesk Manager jobs? Cities near Plano, TX with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Plano, TX as of May 2026, with employment types broken down into 4% Full Time, 85% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,186 per year, or $38.6 per hour.
Helpdesk Specialist

Helpdesk Specialist

BOXER PROPERTY MANAGEMENT CORP

Dallas, TX • On-site

Full-time

Posted 9 days ago

Job description

The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems. This role ensures employees receive timely and effective technical support across all US based Boxer Property corporate and management offices, minimizing downtime and ensuring consistent productivity.

Responsibilities include troubleshooting hardware, software, and network issues, assisting with system configurations, and supporting building systems such as Access Control and Video Surveillance. The role also contributes to user training, device management, and IT documentation.

Duties & Responsibilities
  • Technical Support
    • Provide first-level support for end-users via ticketing system, phone or email
    • Diagnose and resolve desktop, laptop and software issues within defined SLAs
    • Support and configure Microsoft 365, Teams and related collaboration tools
    • Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting
    • Create and manage Active Directory and Azure AD user accounts and permissions
    • Manage company cell phone accounts, configuration and unified deployment
    • Perform adds, moves and changes for softphones using Microsoft Teams and 8x8
    • Collaborate with vendors to resolve Internet, fax or circuit-related issues
    • Travel to local business offices to perform onsite support and maintenance
  • Management Offices & Building Systems Maintenance
    • Conduct routine maintenance on desktops, laptops and network-connected systems
    • Apply security patches, firmware updates and configuration changes
    • Monitor and respond to alerts form Intune, endpoint protection and monitoring tools
    • Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms
    • Maintain documentation for hardware, software and building system configurations
  • User Training and Documentation
    • Develop and maintain user guides, quick reference materials and FAQs
    • Conduct onboarding sessions and IT orientation for new hires
    • Maintain internal SOPs and contribute to process improvement initiatives
  • Reporting and Analysis
    • Track and analyze help desk ticket trends and performance metrics
    • Participate in IT Inventory Management activities
    • Recommend system enhancements based on recurring issues
    • Generate reports for management on service response and resolution times
Education & Training
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
  • Certifications such as CompTIA A+, ITIL, or Microsoft 365/Intune Administrator are advantageous
Knowledge & Skills
  • Strong technical troubleshooting and analytical skills
  • Proficiency with Microsoft 365, Teams and Intune
  • Familiarity with Access Control and Video Surveillance systems
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience with network fundamentals, including LAN/WAN and Wi-Fi
  • Proactive, detail-oriented and team-focused

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