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Helpdesk Manager Jobs in Lubbock, TX (NOW HIRING)

Simpatico Systems

Tier 1 Helpdesk Engineer

Lubbock, TX · On-site

$18 - $25/hr

Incident and Problem Ticket Lifecycle Management * Procedural Documentation Creation and Currency ... Previous helpdesk experience * Experience with Large Enterprise Technology (HA replication ...

Gypsum Management and Supply

Delivery Helper

Lubbock, TX · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Lubbock, TX · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Lubbock, TX · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

GMS Inc

Delivery Helper

Lubbock, TX · On-site

$13.50 - $15.50/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ...

COWTOWN MATERIALS INC

Delivery Helper

Lubbock, TX · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Foot Locker

Assistant Manager

Lubbock, TX · On-site

$16/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Lubbock, TX · On-site

$16/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Summit BHC

Milieu Manager

Lubbock, TX · On-site

$60 - $80/hr

Applies de-escalation techniques to help manage client's emotions, behavior and participation in treatment and assist with seclusion and restraint when necessary. * Oversees or facilitates the ...

CEI Services

Electrical Helper I

Abernathy, TX · On-site

$13.75 - $17.75/hr

... management with the mastery to successfully manage projects that meet deliverable and budgetary ... Minimum 3 years of experience in electrical helper IV role KNOWLEDGE, SKILLS, AND ABILITIES ...

MasTec Industrial

Electrical Helper IV

Abernathy, TX · On-site

$13.75 - $17.75/hr

Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance * Employee ... Minimum 3 years of experience in electrical helper IV role KNOWLEDGE, SKILLS, AND ABILITIES ...

MasTec Industrial

Electrical Helper IV

Abernathy, TX

$13.75 - $17.75/hr

Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance * Employee ... Minimum 3 years of experience in electrical helper IV role KNOWLEDGE, SKILLS, AND ABILITIES ...

MasTec Industrial

Electrical Helper IV

Abernathy, TX · On-site

$13.75 - $17.75/hr

Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance * Employee ... Minimum 3 years of experience in electrical helper IV role KNOWLEDGE, SKILLS, AND ABILITIES ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Lubbock, TX

Helpdesk Manager information

See Lubbock, TX salary details

$32.2K

$71.9K

$106.9K

How much do helpdesk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for helpdesk manager in Lubbock, TX is $71,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $85,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Lubbock, TX?

The most popular types of Helpdesk jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Helpdesk Manager jobs?

Cities near Lubbock, TX with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,946 per year, or $34.6 per hour.

Tier 1 Helpdesk Engineer

Simpatico Systems, LLC

Lubbock, TX • On-site

$18 - $25/hr

Full-time

PTO

Posted 11 days ago

Key responsibilities

  • Monitor the alert console and escalate issues as needed.

  • Execute ConnectWise tickets and manage incident and problem ticket lifecycles.

  • Create and update procedural documentation related to helpdesk operations.

Job description

Simpatico Systems is a group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.
Most of all: We have a ton of fun solving our clients' technology problems!
As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE).  With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.

Our Opportunity: The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:


  • Alert Console Monitoring and Escalation

  • ConnectWise Ticket Execution

  • Incident and Problem Ticket Lifecycle Management

  • Procedural Documentation Creation and Currency

  • Participate in building a world class Operations Model


What you have: Required:


  • Previous experience in similar IT field

  • Clear and concise communication – written & verbal

  • Ability to Multitask in a "High Pressure Environment"

  • Skilled in troubleshooting network infrastructure issues

  • Strong understanding of Network Administration

  • Understanding of Windows and Linux OS

  • Proficient with Microsoft Office

  • Ability to type 50+ WPM

  • Passion for improvement

  • Ability to work on-call after hours on a rotation with other team members (typically once every 18-20 weeks)


Nice To Have:


  • ITIL Experience

  • ConnectWise Manage and Automate Experience

  • Previous helpdesk experience

  • Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)


What you’ll get:


  • Comprehensive Compensation and Benefits package

  • Work/Life Balance: Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life