Helpdesk Technician
$19.75 - $26.75/hr
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...
Helpdesk Technician
$19.75 - $26.75/hr
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...
Helpdesk Technician
$19.75 - $26.75/hr
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...
Quick apply
Helpdesk Technician
$19.75 - $26.75/hr
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...
Helpdesk Technician
Austin, TX · On-site
$19.75 - $26.75/hr
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...
Helpdesk Technician
Austin, TX · On-site
$19.75 - $26.75/hr
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...
The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Perform user account management tasks (password resets, access provisioning, MFA support) * Assist ...
Quick apply
The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Perform user account management tasks (password resets, access provisioning, MFA support) * Assist ...
Helpdesk Support Specialist
Austin, TX · On-site
Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...
Helpdesk Support Specialist
Austin, TX · On-site
Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...
Support Team (Helpdesk) Lead
Austin, TX · On-site
You will be empowered to leverage platform and dashboards to manage ticket assignment and ... Oversee help desk support for approximately 80 clients, supervising a team responsible for ...
Support Team (Helpdesk) Lead
Austin, TX · On-site
You will be empowered to leverage platform and dashboards to manage ticket assignment and ... Oversee help desk support for approximately 80 clients, supervising a team responsible for ...
Support Team (Helpdesk) Lead
Austin, TX · On-site
You will be empowered to leverage platform and dashboards to manage ticket assignment and ... Oversee help desk support for approximately 80 clients, supervising a team responsible for ...
Support Team (Helpdesk) Lead
Austin, TX · On-site
You will be empowered to leverage platform and dashboards to manage ticket assignment and ... Oversee help desk support for approximately 80 clients, supervising a team responsible for ...
Technical Support / Helpdesk
Austin, TX · On-site +1
$18 - $22/hr
... help them focus on their core offerings while we handle technology behind the scenes. Our core ... Clients rely on us to manage their IT infrastructure and support their staff. We provide a wide ...
Technical Support / Helpdesk
Austin, TX · On-site +1
$18 - $22/hr
... help them focus on their core offerings while we handle technology behind the scenes. Our core ... Clients rely on us to manage their IT infrastructure and support their staff. We provide a wide ...
Technical Support / Helpdesk
$18 - $22/hr
... help them focus on their core offerings while we handle technology behind the scenes. Our core ... Clients rely on us to manage their IT infrastructure and support their staff. We provide a wide ...
Technical Support / Helpdesk
$18 - $22/hr
... help them focus on their core offerings while we handle technology behind the scenes. Our core ... Clients rely on us to manage their IT infrastructure and support their staff. We provide a wide ...
Be Seen First
IT Helpdesk Specialist
Austin, TX · Remote
$37 - $39/hr
... · Manage and prioritize support requests through the IT ticketing system while delivering ... Required Qualifications · 2 - 5 years IT Help Desk experience supporting Windows / Office 365 ...
New
Quick apply
Be Seen First
IT Helpdesk Specialist
Austin, TX · Remote
$37 - $39/hr
... · Manage and prioritize support requests through the IT ticketing system while delivering ... Required Qualifications · 2 - 5 years IT Help Desk experience supporting Windows / Office 365 ...
New
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide support for ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide support for ...
The IT Helpdesk Technician works with the Technology Services Team to ensure that staff and ... Management, etc.) * Good social, communication, and organizational skills * Interacts in a ...
Quick apply
The IT Helpdesk Technician works with the Technology Services Team to ensure that staff and ... Management, etc.) * Good social, communication, and organizational skills * Interacts in a ...
IT Helpdesk Specialist
Austin, TX · On-site
Proficiency in managing both Windows and iOS environments * Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge ...
IT Helpdesk Specialist
Austin, TX · On-site
Proficiency in managing both Windows and iOS environments * Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge ...
Proficiency in managing both Windows and iOS environments * Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge ...
Proficiency in managing both Windows and iOS environments * Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge ...
Assistant Manager/Leasing
Austin, TX · On-site
$18.75 - $22.75/hr
Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...
New
Quick apply
Assistant Manager/Leasing
Austin, TX · On-site
$18.75 - $22.75/hr
Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...
New
Assistant Manager/Leasing
Austin, TX · On-site
$20 - $22/hr
Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...
Assistant Manager/Leasing
Austin, TX · On-site
$20 - $22/hr
Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...
Assistant Manager
$60K - $72K/yr
Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...
Quick apply
Assistant Manager
$60K - $72K/yr
Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...
General Manager
Austin, TX · On-site
The General Manager should have a strong background in restaurant and food service and the business skills to help manage the administrative, operational, and financial aspects of the establishment.
General Manager
Austin, TX · On-site
The General Manager should have a strong background in restaurant and food service and the business skills to help manage the administrative, operational, and financial aspects of the establishment.
Helpdesk Manager information
See Austin, TX salary details
$37.2K - $45K
1% of jobs
$45K - $52.8K
6% of jobs
$52.8K - $60.7K
8% of jobs
$66.4K is the 25th percentile. Wages below this are outliers.
$60.7K - $68.5K
13% of jobs
$68.5K - $76.4K
14% of jobs
The median wage is $80K / yr.
$76.4K - $84.2K
17% of jobs
$84.2K - $92K
13% of jobs
$95.2K is the 75th percentile. Wages above this are outliers.
$92K - $99.9K
8% of jobs
$99.9K - $107.7K
7% of jobs
$107.7K - $115.6K
7% of jobs
$115.6K - $123.4K
5% of jobs
$37.2K
$83K
$123.4K
How much do helpdesk manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for helpdesk manager in Austin, TX is $83,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Austin, TX?
The most popular types of Helpdesk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Helpdesk Manager jobs?
Cities near Austin, TX with the most Helpdesk Manager job openings:
Job description
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.
This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.
Key Duties & Responsibilities
- Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
- Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
- Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
- Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
- Other duties as assigned
Qualifications
- 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
- Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
- Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
- Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
- Enthusiastic about being on-site 5 days a week
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About Last Energy
Sourced by ZipRecruiter
Industry
Nuclear electric power generation
Company size
51 - 200 Employees
Headquarters location
Washington, DC, US
Year founded
2017