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Helpdesk Manager Jobs in Austin, TX (NOW HIRING)

Last Energy

Helpdesk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...

Last Energy

Helpdesk Technician

Austin, TX

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...

Last Energy

Helpdesk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Perform user account management tasks (password resets, access provisioning, MFA support) * Assist ...

Apex Systems

Helpdesk Support - L1

Austin, TX · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3043520 Helpdesk Support - L1 Location: Austin, Texas Role Overview We are seeking a customer ... Monitor and manage support requests through the incident management system, ensuring timely ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide ...

Yugo

IT Specialist

Austin, TX

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting to the Helpdesk Manager, here's what you'll be doing! Technical Support * Provide second-line support for complex and escalated IT issues reported by end-users * Provide support for ...

CAF Management

Assistant Manager/Leasing

Austin, TX · On-site

$18.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...

New

CAF Management LLC

Assistant Manager/Leasing

Austin, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage rent collection, delinquencies, and financial reporting * Support move-ins, move-outs, renewals, and resident events * Work closely with the leasing team to meet occupancy goals * Use ...

New

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Austin, TX

Helpdesk Manager information

See Austin, TX salary details

$37.2K

$83K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Austin, TX is $83,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Austin, TX? The most popular types of Helpdesk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Helpdesk Manager jobs? Cities near Austin, TX with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,045 per year, or $39.9 per hour.

Helpdesk Technician

Last Energy

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Posted 8 days ago

Job description

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.

This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.

Key Duties & Responsibilities
  • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
  • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
  • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
  • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
  • Other duties as assigned
Qualifications
  • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
  • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
  • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
  • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
  • Enthusiastic about being on-site 5 days a week
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