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Helpdesk Manager Jobs in Austin, TX (NOW HIRING)

The General Manager should have a strong background in restaurant and food service and the business skills to help manage the administrative, operational, and financial aspects of the establishment.

Assistant Manager

Round Rock, TX · On-site

$19 - $23/hr

Position Summary We are seeking a dependable, energetic Assistant Manager to help oversee the daily operations of our fast-paced sports bar and restaurant. The Assistant Manager works closely with ...

Assistant Manager

Round Rock, TX · On-site

$19 - $23/hr

DESCRIPTION Position Summary We are seeking a dependable, energetic Assistant Manager to help oversee the daily operations of our fast-paced sports bar and restaurant. The Assistant Manager works ...

The Assistant Manager should have experience in restaurant and foodservice and the business skills to help manage the administrative, operational and financial aspects of the establishment.

The Assistant Manager should have experience in restaurant and foodservice and the business skills to help manage the administrative, operational and financial aspects of the establishment.

The Assistant Manager should have experience in restaurant and foodservice and the business skills to help manage the administrative, operational and financial aspects of the establishment.

The Assistant Manager should have experience in restaurant and foodservice and the business skills to help manage the administrative, operational and financial aspects of the establishment.

Showing results 21-40

Helpdesk Manager information

See Austin, TX salary details

$37.2K

$83K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for helpdesk manager in Austin, TX is $83,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Austin, TX?

The most popular types of Helpdesk jobs in Austin, TX are:

What cities near Austin, TX are hiring for Helpdesk Manager jobs?

Cities near Austin, TX with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Austin, TX as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $81,608 per year, or $39.2 per hour.

$60K - $72K/yr

Part-time

Re-posted 11 days ago


Job description

Are you a natural leader who knows how to motivate a team, solve problems on the fly, and keep the vibe high even during the busiest shifts? If you’ve got a passion for hospitality and the drive to grow into a leadership role, we want YOU as our next Assistant Manager!

What You’ll Do:

• Support the General Manager in overseeing daily operations and ensuring the restaurant runs smoothly.

• Assist with hiring, onboarding, and training new team members to set them up for success.

• Lead by example—deliver excellent guest service and foster a positive, team-first environment.

• Help manage scheduling, shift planning, and labor efficiency.

• Monitor inventory, order supplies, and control costs to meet financial goals.

• Step in to resolve guest concerns and maintain high service standards.

• Keep the team motivated, informed, and accountable during every shift.

What We’re Looking For:

• 1+ years of restaurant experience preferred, especially in a supervisory or leadership role.

• Strong leadership, communication, and decision-making skills.

• A hands-on, lead-from-the-front mentality.

• Ability to thrive in a fast-paced environment while keeping cool under pressure.

• A passion for hospitality, teamwork, and great food

Why You’ll Love Working Here:

• A supportive team and a fun, high-energy work culture.

• Competitive pay and leadership growth opportunities.

• Flexible scheduling that works with your life.

• Real potential to advance into a General Manager role.

If you’re ready to grow your leadership skills, make an impact, and be part of something great, apply today!