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Entry Level Helpdesk Jobs in Austin, TX (NOW HIRING)

GENELI GROUP INC

Be Seen First

Sales Representative Entry Level

Austin, TX · On-site

$800 - $1.0K/wk

Sales Representative (Entry-Level) - In-Person Role We are currently hiring a Sales Representative ... This is an in-person, customer-facing sales role focused on helping individuals explore wireless ...

GENELI GROUP INC

Be Seen First

Sales Representative Entry Level

Austin, TX · On-site

$800 - $1.0K/wk

Sales Representative (Entry-Level) - In-Person Role We are currently hiring a Sales Representative ... This is an in-person, customer-facing sales role focused on helping individuals explore wireless ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Austin, TX

Entry Level Helpdesk information

See Austin, TX salary details

$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for entry level helpdesk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Austin, TX? The most popular types of Helpdesk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Entry Level Helpdesk jobs? Cities near Austin, TX with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Austin, TX as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,730 per year, or $22.9 per hour.

Entry Level Restoration Technician

HighGround

Pflugerville, TX • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Dry Force is hiring a Entry Level Restoration Technician for a full-time position in Dallas, Texas - No Experience Required - Willing to Train.

As a Entry Level Restoration Technician, you will be in charge of removing, replacing and repairing water damaged materials and handling any issues caused by water damage. Our technicians are the face of our organization and the first contact a client has after a traumatic situation, which is why our Entry Level Restoration Technician need to have good customer service and be willing to help others.


Responsibilities:

  • Handle any issues caused by water damage and remove and replace damaged materials
  • Responsible for setting up air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property
  • Work closely with the management team to ensure customers are well taken care of
  • Communicate in a friendly and professional manner with teammates and customers
  • Follow company policies to maintain safety, quality, and a professional image
  • Drive a company vehicle to and from job sites while following all state traffic laws and company policies
  • Document drying progress using a phone or tablet


Qualifications:

  • Ability to lift 50 lbs. or more
  • High school diploma or equivalent required
  • Valid driver’s license
  • Ability to Pass a Drug Screen
  • Clear Criminal Background
  • Must be able to work overtime as needed and some holidays


Dry Force opened its doors in 2003 with the mindset that we wanted to help people in one of their greatest times of need. That mindset has helped us grow into the successful organization we are today. Due to that growth, we need honest, hardworking, and committed people to help carry on our tenets of quality, honesty, and service beyond compare. Our benefits include:

  • Health Insurance 100% Paid by Company for Employee
  • Vision, Dental insurance
  • Company paid Long/Short term Disability
  • Company paid Life Insurance
  • 401k with Company Matching
  • Paid Vacation, Sick time and Holidays
  • Bi-Weekly compensation
  • All tools and supplies provided
  • Advancement Potential
  • Ongoing Coaching and Guidance to help you be the best you can be!
  • Exciting Environment That Challenges You Everyday!

If you are interested in learning more about a career with Dry Force as a Water Restoration Technician Apprentice, apply today!