The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...
The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...
IT Helpdesk Technician
Addison, TX · On-site
The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...
IT Helpdesk Technician
Addison, TX · On-site
The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...
IT Helpdesk
Dallas, TX · On-site
Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication
IT Helpdesk
Dallas, TX · On-site
Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication
IT Helpdesk
Dallas, TX · On-site
Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication
IT Helpdesk
Dallas, TX · On-site
Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication
IT Helpdesk
Dallas, TX · On-site
IT Service Desk Analyst When you join Design Group as a Service Desk Analyst, you are joining a ... Utilize KACE to support the service desk environment and lead KACE system management * Identify ...
IT Helpdesk
Dallas, TX · On-site
IT Service Desk Analyst When you join Design Group as a Service Desk Analyst, you are joining a ... Utilize KACE to support the service desk environment and lead KACE system management * Identify ...
IT Helpdesk
Dallas, TX · On-site
Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication
IT Helpdesk
Dallas, TX · On-site
Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication
Proton IT Helpdesk
Dallas, TX · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Dallas, TX · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk Associate
Addison, TX · On-site
This position will require applicants to manage and resolve internal helpdesk requests ensuring ... Dean Technology is a private company specializing in the design and manufacture of high voltage ...
IT Helpdesk Associate
Addison, TX · On-site
This position will require applicants to manage and resolve internal helpdesk requests ensuring ... Dean Technology is a private company specializing in the design and manufacture of high voltage ...
This position will require applicants to manage and resolve internal helpdesk requests ensuring ... Dean Technology is a private company specializing in the design and manufacture of high voltage ...
This position will require applicants to manage and resolve internal helpdesk requests ensuring ... Dean Technology is a private company specializing in the design and manufacture of high voltage ...
IT Helpdesk Associate
Addison, TX · On-site
This position will require applicants to manage and resolve internal helpdesk requests ensuring ... Dean Technology is a private company specializing in the design and manufacture of high voltage ...
IT Helpdesk Associate
Addison, TX · On-site
This position will require applicants to manage and resolve internal helpdesk requests ensuring ... Dean Technology is a private company specializing in the design and manufacture of high voltage ...
IT helpdesk analyst
Plano, TX · On-site
$20/hr
Manager's note: Please have the candidates add their top 2 shift preferences on top of their resume. Pay rate: $20/hr. Client is looking for up to 10 candidates for this group. Client will be using ...
IT helpdesk analyst
Plano, TX · On-site
$20/hr
Manager's note: Please have the candidates add their top 2 shift preferences on top of their resume. Pay rate: $20/hr. Client is looking for up to 10 candidates for this group. Client will be using ...
POSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology ...
POSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology ...
IT helpdesk analyst
Plano, TX · On-site
$20/hr
Manager's Note: Please have the candidates add their top 2 shift preferences on top of their resume. * Pay Rate: $20/hr. * Client is looking for up to 10 candidates for this group. * Client will be ...
IT helpdesk analyst
Plano, TX · On-site
$20/hr
Manager's Note: Please have the candidates add their top 2 shift preferences on top of their resume. * Pay Rate: $20/hr. * Client is looking for up to 10 candidates for this group. * Client will be ...
IT helpdesk analyst
Murphy, TX · On-site
$20/hr
Manager's Note: Please have the candidates add their top 2 shift preferences on top of their resume. * Pay Rate: $20/hr. * Client is looking for up to 10 candidates for this group. * Client will be ...
IT helpdesk analyst
Murphy, TX · On-site
$20/hr
Manager's Note: Please have the candidates add their top 2 shift preferences on top of their resume. * Pay Rate: $20/hr. * Client is looking for up to 10 candidates for this group. * Client will be ...
POSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology ...
POSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology ...
IT Helpdesk Technician I
Dallas, TX · On-site
... Helpdesk Technician I (Tier 1 ) to join our onsite IT Support team. If you're passionate about ... Perform other related duties as assigned by management. Required Education: * High School diploma ...
Quick apply
IT Helpdesk Technician I
Dallas, TX · On-site
... Helpdesk Technician I (Tier 1 ) to join our onsite IT Support team. If you're passionate about ... Perform other related duties as assigned by management. Required Education: * High School diploma ...
POSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology ...
Quick apply
POSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology ...
IT Helpdesk Co-Op/Intern
$14.75 - $19.75/hr
Our software enables real time solutions for wireless information exchange and communication ... Manage TCP/IP network settings for laptops and mobile devices. Manage wireless networks, switches ...
IT Helpdesk Co-Op/Intern
$14.75 - $19.75/hr
Our software enables real time solutions for wireless information exchange and communication ... Manage TCP/IP network settings for laptops and mobile devices. Manage wireless networks, switches ...
IT Help Desk Tier 1
Dallas, TX · On-site
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...
IT Help Desk Tier 1
Dallas, TX · On-site
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...
IT Help Desk Tier 1
Dallas, TX · On-site
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...
IT Help Desk Tier 1
Dallas, TX · On-site
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...
It Helpdesk Manager information
See Plano, TX salary details
$35.9K - $43.5K
1% of jobs
$43.5K - $51K
6% of jobs
$51K - $58.6K
8% of jobs
$64.1K is the 25th percentile. Wages below this are outliers.
$58.6K - $66.2K
13% of jobs
$66.2K - $73.7K
14% of jobs
The median wage is $77.3K / yr.
$73.7K - $81.3K
17% of jobs
$81.3K - $88.9K
13% of jobs
$92K is the 75th percentile. Wages above this are outliers.
$88.9K - $96.4K
8% of jobs
$96.4K - $104K
7% of jobs
$104K - $111.6K
7% of jobs
$111.6K - $119.2K
5% of jobs
$35.9K
$80.2K
$119.2K
How much do it helpdesk manager jobs pay per year?
As of May 28, 2026, the average yearly pay for it helpdesk manager in Plano, TX is $80,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $95,700.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are IT Helpdesk Managers?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are the most commonly searched types of It Helpdesk jobs in Plano, TX? The most popular types of It Helpdesk jobs in Plano, TX are:
What are popular job titles related to It Helpdesk Manager jobs in Plano, TX? For It Helpdesk Manager jobs in Plano, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Plano, TX look for? The top searched job categories for It Helpdesk Manager jobs in Plano, TX are:
What cities near Plano, TX are hiring for It Helpdesk Manager jobs? Cities near Plano, TX with the most It Helpdesk Manager job openings:
AEG Vision rating
5.3
Based on 47 frontline employees who took The Breakroom Quiz
31st of 38 rated optical retailers
Job description
The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests.
- Field incoming help requests from end users via ticketing system and assist in a respectful manner
- Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
- Maintain excellent customer service over the phone, helpdesk, chat systems, or email
- Ticket escalation resource tier 1/2 for all type of IT support requests
- Diagnostic and repair of supported hardware and software
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform post resolution follow-ups to help requests
- Maintain help sheets and knowledge base articles for end users
- Assist with maintenance of local site IT systems documentation
What AEG Vision employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About AEG Vision
Sourced by ZipRecruiter
Industry
Outpatient health care
Company size
1,001 - 5,000 Employees
Headquarters location
Dallas, TX, US
Year founded
2017