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It Helpdesk Manager Jobs in Plano, TX (NOW HIRING)

Turnwell Mental Health

IT Manager

Dallas, TX · On-site

$94K - $115.20K/yr

Manage IT operations, including infrastructure, cybersecurity, help desk, and systems administration * Lead and manage IT teams, including hiring, mentoring, performance management, and team ...

DATCU Credit Union

IT Manager

Denton, TX · On-site

$89.10K - $109.20K/yr

IT Manager Headquarters - Corinth, TX 76210 Overview Position Type Full Time Job Shift Day ... Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is ...

DATCU

IT Manager

Corinth, TX

$89.10K - $109.20K/yr

Position Summary The IT Manager is responsible for leading and managing the day-to-day operations ... Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is ...

DATCU

IT Manager

Corinth, TX

$89.10K - $109.20K/yr

Position Summary The IT Manager is responsible for leading and managing the day-to-day operations ... Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is ...

DATCU Credit Union

IT Manager

Denton, TX · On-site

$89.10K - $109.20K/yr

IT Manager Headquarters - Corinth, TX 76210 Overview Position Type Full Time Job Shift Day ... Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is ...

DATCU

IT Manager

Corinth, TX · On-site

$89.10K - $109.20K/yr

Position Summary The IT Manager is responsible for leading and managing the day-to-day operations ... Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is ...

DATCU

IT Manager

Denton, TX · On-site

$89.10K - $109.20K/yr

Position Summary The IT Manager is responsible for leading and managing the day-to-day operations ... Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is ...

MV Transportation

Information Technology Manager

Dallas, TX · On-site

$94K - $115.30K/yr

... helpdesk tickets, disaster recovery and other projects as assigned. * Support of analog, Digital ... Managing complex IT projects, IT employees and outside vendors. * Developing strategic operations ...

MV Transportation

Information Technology Manager

Dallas, TX · On-site

$94K - $115.30K/yr

This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ... Managing complex IT projects, IT employees and outside vendors. * Developing strategic operations ...

Paradise Architectural Panels and Steel

IT Manager

Dallas, TX · On-site

$94.40K - $115.70K/yr

IT Manager Paradise Architectural PANELS & STEEL is seeking a highly skilled and experienced IT Manager to join our dynamic team in Dallas, Texas. As the IT Manager, you will be responsible for ...

Peyton Resource Group

IT Manager

Plano, TX

$90.90K - $111.50K/yr

IT Manager Location: Plano, TX Employment Type: Full-Time | Non-Exempt Position Overview We are seeking a hands-on IT Manager to lead and support enterprise IT infrastructure, systems administration ...

MV Transportation

Information Technology Manager

Dallas, TX · On-site

$94K - $115.30K/yr

This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ... Managing complex IT projects, IT employees and outside vendors. * Developing strategic operations ...

Peyton Resource Group

IT Manager

Plano, TX · On-site

$91.30K - $112K/yr

IT Manager Location: Plano, TX Employment Type: Full-Time | Non-Exempt Position Overview We are seeking a hands-on IT Manager to lead and support enterprise IT infrastructure, systems administration ...

Omni Hotels & Resorts

IT Manager

Frisco, TX · On-site

$88.90K - $109K/yr

Are you an experienced IT Manager looking for a new challenge and the opportunity to be part of a Resort Team? If so, the Omni PGA Frisco Resort is hiring! The Information Technology Manager role is ...

Omni Hotels

IT Manager

Frisco, TX · On-site

$89.10K - $109.20K/yr

Are you an experienced IT Manager looking for a new challenge and the opportunity to be part of a Resort Team? If so, the Omni PGA Frisco Resort is hiring! The Information Technology Manager role is ...

Discovery Land Company

IT Manager

Fort Worth, TX · On-site

$91K - $111.70K/yr

The IT Manager will oversee the implementation and maintenance of advanced technology systems that enhance the living experience for our members. This position will ensure seamless connectivity and ...

Discovery Land Company

IT Manager

Fort Worth, TX

$91K - $111.70K/yr

The IT Manager will oversee the implementation and maintenance of advanced technology systems that enhance the living experience for our members. This position will ensure seamless connectivity and ...

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It Helpdesk Manager information

See Plano, TX salary details

$35.9K

$80.2K

$119.2K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Plano, TX is $80,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Plano, TX? The most popular types of It Helpdesk jobs in Plano, TX are:
What are popular job titles related to It Helpdesk Manager jobs in Plano, TX? For It Helpdesk Manager jobs in Plano, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Plano, TX look for? The top searched job categories for It Helpdesk Manager jobs in Plano, TX are:
What cities near Plano, TX are hiring for It Helpdesk Manager jobs? Cities near Plano, TX with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Plano, TX as of May 2026, with employment types broken down into 4% As Needed, 74% Full Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,186 per year, or $38.6 per hour.

IT Help Desk Analyst

Greenpoint Technologies

Denton, TX • On-site

Full-time

Posted 13 days ago

Job description

Summary
IT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization. In our network heavy environment with complex data volumes, a large physical facility footprint, and a sizable remote workforce, this role delivers fast, friendly and effective technical assistance to keep employees productive and minimize downtime.
Essential Duties and Responsibilities
  • Provides Tier I technical support for hardware, software, network connectivity, and application issues.
  • Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.
  • Participates in Employee Onboarding/Offboarding Tasks, including account provisioning, workstation and peripheral setups.
  • Assists with installation, updates, and basic configuration of approved software and applications.
  • Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune).
  • Performs password resets, account unlocks, and basic Active Directory / Entra ID user management.
  • Guides users through VPN connections, remote desktop access, and secure file-sharing procedures.
  • Troubleshoots and supports communication devices including conference room AV equipment.
  • Delivers remote assistance to off-site locations and remote workers using tools like Bomgar.
  • Provides on-site support to local satellite offices as needed.
  • Documents all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.
  • Assists with IT compliance, audit readiness, and security maintenance efforts.
  • Maintains accurate records of IT service work and asset management.
  • Contributes to a positive work environment through professional, productive communication and effective working relationships, while delivering consistent, responsive, and high-quality customer experience in all interactions with customers, clients, co-workers, and management.
  • Maintains regular attendance including being at work, being on time to work and working full shifts.
  • Other duties may be assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Greenpoint Core Competencies
  • Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
  • Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
  • Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
  • Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
  • Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
  • Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies
  • Customer Service - Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service.
  • Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
  • Problem Solving-Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
  • Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.

Summary of Education, Experience & Certification
Associate degree (AA) in Information Technology or equivalent and 3 years related experience; or equivalent combination of education and experience.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.
Required Knowledge, Skills & Abilities
  • Experience Administering Active Directory Users, Groups and Computers in Windows Server 2024.
  • Experience troubleshooting and maintaining Microsoft Outlook client.
  • Experience supporting Microsoft 365 applications.
  • Demonstrated experience with Windows 11.
  • Strong customer service background and technical writing skills.
  • Excellent time management and organizational skills; ability to handling multiple tickets simultaneously.
  • Ability to communicate well in person, email, and telephone.
  • Ability to work effectively in a highly organized manner and be detail oriented.
  • Ability to work well independently and cross-functionally as part of an established and growing team.
  • Ability to ensure effective follow-up and follow-through.
  • Highly self-motivated and customer-service focused.
  • Ability to read, analyze, and interpret technical documents.
  • Ability to effectively present information and respond to questions within all levels of an organization.
  • Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
  • Valid driver license required.
  • Ability to travel as required.
  • Ability to work overtime as required.

About Greenpoint Technologies
Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:
  • Big jobs and stretch assignments.
  • High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
  • Ability to make a big, visible impact on the end product.

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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