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It Helpdesk Manager Jobs in Leander, TX (NOW HIRING)

360training

Help Desk Manager

Austin, TX

No Visa Sponsorship for this role - This is a Hybrid position that will require 2 days in office. IT Helpdesk Manager The IT Helpdesk Manager serves as both a player and coach, providing hands-on ...

360training

Help Desk Manager

Austin, TX · On-site

No Visa Sponsorship for this role - This is a Hybrid position that will require 2 days in office. IT Helpdesk Manager The IT Helpdesk Manager serves as both a player and coach, providing hands-on ...

360training

Help Desk Manager

Austin, TX · On-site

No Visa Sponsorship for this role - This is a Hybrid position that will require 2 days in office. IT Helpdesk Manager The IT Helpdesk Manager serves as both a player and coach, providing hands-on ...

KOMPAN Global

IT Specialist

Austin, TX · On-site

They are seeking an IT Specialist to support new hire onboarding, manage equipment inventory, and ... Required : • High school or equivalent • 2-3 years of experience in an IT helpdesk or similar ...

New

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

... and manage the Onboarding process for new users. • Manage and track IT help desk tickets ... escalating when necessary to meet SLAs. • Configure laptops, install software, and support new ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

... and manage the Onboarding process for new users. ● Manage and track IT help desk tickets ... escalating when necessary to meet SLAs. ● Configure laptops, install software, and support new ...

Verkada

IT Engineer

Austin, TX · Hybrid

Prior IT/helpdesk/customer service experience * A 5-star customer service mindse t * IT project management * Excellent verbal and written communication skills * Strong teamwork and collaboration ...

Epiphany Dermatology

IT Help Desk Technician

Austin, TX · On-site

Manage the queue of the IT Help Desk ticketing system and provide prompt issue resolution. * Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network ...

Cognizant

General IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Required : • 1-3 years of experience in desktop/laptop support or IT helpdesk roles. • Strong knowledge of Windows and/or Mac operating systems. • Experience with Mobile Device Management (MDM ...

Cognizant

General IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Required : • 1-3 years of experience in desktop/laptop support or IT helpdesk roles. • Strong knowledge of Windows and/or Mac operating systems. • Experience with Mobile Device Management (MDM ...

Allen Control Systems

IT Help Desk, CMMC

Austin, TX · On-site

They are seeking an IT Help Desk, CMMC to support CMMC compliance efforts and daily IT operations, ... management, and endpoint protection; familiarity with Microsoft 365 security and compliance tools ...

Future Secure AI

Head of IT

Austin, TX

Plan, hire, and build a small internal IT team over the next 6-9 months to help transition from outsourced IT management to in-house * Serve as the senior escalation point for IT issues and decision ...

Verkada

IT Engineer

Austin, TX · On-site

Prior IT/helpdesk/customer service experience * A 5-star customer service mindse t * IT project management * Excellent verbal and written communication skills * Strong teamwork and collaboration ...

Future Secure AI

Head of IT

Austin, TX · On-site

Plan, hire, and build a small internal IT team over the next 6-9 months to help transition from outsourced IT management to in-house * Serve as the senior escalation point for IT issues and decision ...

Allen Control Systems

IT Help Desk, CMMC

Austin, TX · On-site

Position Overview We are seeking an IT Help Desk, CMMC to support ACS's efforts to achieve and ... Experience with security tools and frameworks including SIEM, vulnerability management, and ...

Allen Control Systems

IT Help Desk, CMMC

Austin, TX · On-site

Position Overview We are seeking an IT Help Desk, CMMC to support ACS's efforts to achieve and ... Experience with security tools and frameworks including SIEM, vulnerability management, and ...

We Are Blood

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

If you're someone who enjoys solving problems, helping people, and keeping technology running ... Assisting with hardware inventory and asset management * Coordinating with vendors as needed

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It Helpdesk Manager information

See Leander, TX salary details

$35.8K

$80.1K

$119K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Leander, TX is $80,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Leander, TX? The most popular types of It Helpdesk jobs in Leander, TX are:
What are popular job titles related to It Helpdesk Manager jobs in Leander, TX? For It Helpdesk Manager jobs in Leander, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Leander, TX look for? The top searched job categories for It Helpdesk Manager jobs in Leander, TX are:
What cities near Leander, TX are hiring for It Helpdesk Manager jobs? Cities near Leander, TX with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Leander, TX as of May 2026, with employment types broken down into 4% As Needed, 67% Full Time, 7% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,054 per year, or $38.5 per hour.

Help Desk Manager

360training

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Why 360training
At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses. Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you.
No Visa Sponsorship for this role - This is a Hybrid position that will require 2 days in office.
IT Helpdesk Manager
The IT Helpdesk Manager serves as both a player and coach, providing hands-on technical support while leading a geographically distributed helpdesk team. This role is responsible for ensuring timely and effective end-user support across all locations and maintaining a high standard of customer service. The ideal candidate combines strong technical proficiency with leadership skills to coach and develop the team, drive continuous improvement, and deliver a consistent, high-quality end-user experience.
The role is hybrid, requiring onsite presence at the Austin, TX office at least two days per week to provide in-person support and maintain close alignment with internal stakeholders.
Key Responsibilities:
Leadership amp; Team Management
  • Lead, mentor, and support a global helpdesk team, setting clear expectations and providing ongoing feedback.
  • Serve as a player/coach, directly handling tickets, escalations, and onsite support while coaching others to increase performance and effectiveness.
  • Conduct regular check-ins, performance evaluations, and career development planning for helpdesk staff.
  • Foster a culture of accountability, collaboration, and customer service excellence.
  • Effectively communicate technical concepts to both technical and non-technical audiences.

End User Support amp; Service Desk Operations
  • Provide hands-on support for users at the Austin headquarters several days per week, ensuring high-touch service and quick resolution of onsite issues.
  • Oversee end-user support services across multiple geographies, ensuring timely ticket resolution and high customer satisfaction.
  • Monitor helpdesk KPIs (first response time, resolution time, customer satisfaction, etc.) and implement improvements.
  • Track and analyze trends in support requests, escalate recurring issues, and recommend long-term fixes.
  • Ensure accurate documentation of incidents, resolutions, and FAQs to build knowledge resources.
  • Manage onboarding support for new hires—ensuring equipment, credentials, and accounts are ready for a smooth Day 1 experience.
  • Manage and support video collaboration tools, conference room technologies, and productivity software (e.g., Microsoft 365, Teams, etc.).

Asset amp; Inventory Management
  • Ensure effective inventory management of equipment across four geographies, including budgeting for expected growth and device refresh cycles.
  • Oversee procurement, deployment, and recovery of laptops, desktops, peripherals, and mobile devices.
  • Partner with Finance to forecast refresh and growth costs in alignment with company policy.
  • Manage logistics to ensure equipment is delivered quickly to new hires and replacements are issued promptly when needed.

Incident amp; Problem Management
  • Serve as escalation point for critical incidents, coordinating resolution and communication.
  • Conduct root cause analysis of recurring issues and partner with other IT teams to prevent recurrence.
  • Ensure timely communication of outages or service interruptions to affected users.
Tools, Processes amp; Compliance
  • Implement and manage mobile device management (MDM) to streamline provisioning, enforce security policies, and improve visibility of assets.
  • Maintain endpoint compliance and security standards using Intune and endpoint protection tools.
  • Promote IT service management best practices (incident, problem, and service request fulfillment) aligned with ITIL.
  • Ensure helpdesk processes, policies, and procedures are well-documented, updated, and consistently followed.

Vendor amp; Stakeholder Management
  • Manage relationships with third-party support vendors, ensuring SLAs are met.
  • Collaborate with business stakeholders to understand evolving end-user needs and adjust support accordingly.
Required Skills:
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience in IT helpdesk or end-user support, with at least 2 years in a supervisory/management role.
  • Proven experience acting as a hands-on leader (“player/coach”) within a service-oriented IT environment.
  • Strong technical expertise in Microsoft technologies (Microsoft 365, Intune, Teams, SharePoint, Active Directory/Azure AD).
  • Experience with helpdesk ticketing systems and ITSM tools (e.g., ServiceNow, Jira, Zendesk).
  • Strong leadership, organizational, and communication skills.
  • Customer-service oriented with a proven ability to build rapport and trust with end users.
  • Familiarity with ITIL frameworks and service delivery best practices (ITIL certification preferred).
  • Ability to prioritize, multitask, and adapt in a fast-paced environment.
We Offer Great Benefits:
  • Competitive salary and annual bonus
  • Flexible time off and company recognized holidays
  • 401k pension plan with company match contributions
  • Short-term and long-term disability
  • Life insurance- Basic, voluntary, and AD amp;D
  • Healthcare- Medical, dental, vision, and MDLive
  • Flexible spending amp; Health Savings Accounts (HSA)

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