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Infographic showing various job openings at Greenpoint Technologies in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Temporary. Highlights an 100% Physical job distribution.
IT Help Desk Analyst

IT Help Desk Analyst

Greenpoint Technologies, Inc.

Moses Lake, WA • On-site

Full-time

Posted 23 days ago

Job description

Job Summary:
Greenpoint Technologies, Inc. delivers VIP Jet aircraft interiors and is seeking an IT Help Desk Analyst to serve as the first point of contact for IT-related support requests. This role is responsible for providing Tier I technical support and ensuring a productive work environment for employees through effective troubleshooting and assistance with various IT issues.
Responsibilities:
• Provides Tier I technical support for hardware, software, network connectivity, and application issues.
• Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.
• Participates in Employee Onboarding/Offboarding Tasks, including account provisioning, workstation and peripheral setups.
• Assists with installation, updates, and basic configuration of approved software and applications.
• Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune).
• Performs password resets, account unlocks, and basic Active Directory / Entra ID user management.
• Guides users through VPN connections, remote desktop access, and secure file-sharing procedures.
• Troubleshoots and supports communication devices including conference room AV equipment.
• Delivers remote assistance to off-site locations and remote workers using tools like Bomgar.
• Provides on-site support to local satellite offices as needed.
• Documents all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.
• Assists with IT compliance, audit readiness, and security maintenance efforts.
• Maintains accurate records of IT service work and asset management.
• Contributes to a positive work environment through professional, productive communication and effective working relationships, while delivering consistent, responsive, and high-quality customer experience in all interactions with customers, clients, co-workers, and management.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties may be assigned.
Qualifications:
Required:
• Associate degree (AA) in Information Technology or equivalent and 3 years related experience; or equivalent combination of education and experience.
• Experience Administering Active Directory Users, Groups and Computers in Windows Server 2024.
• Experience troubleshooting and maintaining Microsoft Outlook client.
• Experience supporting Microsoft 365 applications.
• Demonstrated experience with Windows 11.
• Strong customer service background and technical writing skills.
• Excellent time management and organizational skills; ability to handling multiple tickets simultaneously.
• Ability to communicate well in person, email, and telephone.
• Ability to work effectively in a highly organized manner and be detail oriented.
• Ability to work well independently and cross-functionally as part of an established and growing team.
• Ability to ensure effective follow-up and follow-through.
• Highly self-motivated and customer-service focused.
• Ability to read, analyze, and interpret technical documents.
• Ability to effectively present information and respond to questions within all levels of an organization.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
• Valid driver license required.
• Ability to travel as required.
• Ability to work overtime as required.
Company:
Voted Washington's 100 BEST Companies to Work For, Greenpoint Technologies is a premier Business Jet Completion Center with corporate headquarters in Bothell, Washington. Founded in 1987, the company is headquartered in Bothell, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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