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Overnight Moves Adds Changes Jobs in Plano, TX (NOW HIRING)

Baylor Scott & White Health

Genesys Engineer

Dallas, TX

$68.80K - $93K/yr

This role oversees Moves, Adds, Changes (MACD), Day-to-Day (D2D) operational support, configuration management, service delivery, and continuous improvement activities across the Genesys platform ...

Baylor Scott & White Health

Genesys Engineer

Dallas, TX · On-site

$68.80K - $93K/yr

This role oversees Moves, Adds, Changes (MACD), Day-to-Day (D2D) operational support, configuration management, service delivery, and continuous improvement activities across the Genesys platform ...

E-Solutions

Desktop Support / Frisco, TX

Frisco, TX · On-site

$19 - $24.25/hr

Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. * Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC ...

E-Solutions

Deskside Services Dallas TX

Dallas, TX · On-site

$20 - $25.50/hr

Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;

Clearspan LLC

Implementation Specialist

Plano, TX · On-site +1

Handle MACD (Moves, Adds, Changes, and Deletes) requests and support trouble ticket resolution. Provide remote support during installations and system cutovers. Conduct database collection workshops ...

Clearspan LLC

Implementation Specialist

Plano, TX · On-site +1

... Moves, Adds, Changes, and Deletes) requests and support trouble ticket resolution. · Provide remote support during installations and system cutovers. · Conduct database collection workshops create ...

Databank

SENIOR ACCOUNT MANAGER

Dallas, TX · On-site

Facilitate order process for customer moves, adds, changes, and disconnects. * Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures. * Prepare, schedule and ...

Ogletree Deakins

Site Support Specialist

Dallas, TX · On-site

Including moves/adds/changes. * Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system.

Ogletree Deakins

Site Support Specialist

Dallas, TX · On-site

Including moves/adds/changes. * Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system.

Diebold Nixdorf

Field Service Technician

Dallas, TX · On-site

Installs, moves, adds, changes and removes hardware and software products. * Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

DataBank

Senior Account Manager

Dallas, TX · On-site

Facilitate order process for customer moves, adds, changes, and disconnects. * Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures. * Prepare, schedule and ...

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$9

$14

$18

How much do overnight moves adds changes jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight moves adds changes in Plano, TX is $14.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.59 per hour, depending on experience, location, and employer.

What is the 3 month rule for jobs?

The 3 month rule in jobs, including overnight moves, often refers to a probationary period during which an employer evaluates a new employee's performance and fit for the role. During this time, employees may have limited job security or benefits, and employers may assess whether to confirm ongoing employment or make adjustments. This period helps both parties determine if the employment arrangement should continue long-term.

What is the difference between Overnight Moves Adds Changes vs Moving Laborer?

AspectOvernight Moves Adds ChangesMoving Laborer
CredentialsNone required, some experience preferredNone required, physical fitness emphasized
Work EnvironmentResidential or commercial overnight moves, often in tight schedulesAssisting with loading, unloading, and general moving tasks
Industry UsageCommon in moving companies offering overnight servicesGeneral moving assistance across various companies

Overnight Moves Adds Changes typically involves specialized tasks related to overnight moving services, often requiring experience but minimal formal credentials. Moving Laborers perform general moving assistance, focusing on physical tasks without specific certifications. Both roles are essential in the moving industry but differ in scope and specialization.

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Overnight Moves Adds Changes jobs near you
Submission for the position: Genesys Engineer - (Job Number: 26007028)

Submission for the position: Genesys Engineer - (Job Number: 26007028)

Baylor Scott & White Healthcare

Dallas, TX • On-site

$68.80K - $93K/yr

Full-time

Posted 21 days ago

Baylor Scott & White Health rating

7.4

Company rating: 7.4 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

248th of 864 rated healthcare providers

Job description

Position Summary
The Genesys Engineer resource is responsible for leading and coordinating day-to-day operational delivery activities supporting the enterprise contact center environment. This role oversees Moves, Adds, Changes (MACD), Day-to-Day (D2D) operational support, configuration management, service delivery, and continuous improvement activities across the Genesys platform ecosystem.
The Delivery Lead serves as the operational bridge between business stakeholders, Telecom/Voice Engineering, Contact Center Operations, Infrastructure, Network, Security, vendors, and support teams to ensure stable, scalable, and high-performing customer experience services.
This individual is expected to provide leadership in operational governance, incident coordination, change execution, service optimization, and delivery accountability while supporting enterprise-scale healthcare or highly regulated environments.
Key Responsibilities
Operational Delivery
  • Lead daily operational delivery activities for the enterprise Genesys environment.
  • Coordinate and manage Moves, Adds, Changes, and Deletes (MACD) requests.
  • Oversee Day-to-Day (D2D) support activities for contact center operations.
  • Ensure operational stability, uptime, and service quality across Genesys platforms.
  • Drive adherence to operational processes, SLAs, governance standards, and change controls.
  • Coordinate operational readiness for new deployments, enhancements, and migrations.

Genesys Platform Administration & Support
  • Manage operational support for:
    • Queue configurations
    • Agent provisioning/deprovisioning
    • Skills-based routing
    • IVR adjustments
    • Call flows
    • Schedules and business hours
    • DNIS and routing updates
    • Reporting and operational configuration changes
  • Support contact center technologies integrated with Genesys platforms.
  • Coordinate troubleshooting and escalation management for production issues.

Stakeholder & Vendor Coordination
  • Serve as the primary operational point of contact for business units and operational teams.
  • Coordinate with:
    • Telecom Engineering
    • Network teams
    • Security teams
    • Contact Center leadership
    • Clinical/business operations
    • Vendors and managed service providers
  • Lead operational meetings, change reviews, and service discussions.

Change & Incident Management
  • Lead operational change execution activities.
  • Ensure operational changes are properly documented, validated, tested, and communicated.
  • Participate in incident response and major outage coordination.
  • Drive root cause analysis and operational improvement initiatives.

Reporting & Governance
  • Provide operational status reporting, KPI tracking, and service metrics.
  • Monitor and improve:
    • SLA performance
    • Call routing accuracy
    • Queue performance
    • Agent experience
    • Platform stability
  • Maintain operational documentation, runbooks, support procedures, and configuration standards.

Continuous Improvement
  • Identify opportunities for automation and process optimization.
  • Support operational transformation initiatives and platform modernization efforts.
  • Recommend improvements to support models, workflows, governance, and service delivery practices.

Technical Skills
  • Genesys administration and operational support
  • Contact center routing and call flow management
  • Queue and skill management
  • SIP and VoIP fundamentals
  • Incident and change management
  • Operational reporting and KPI management
  • Vendor coordination
  • Troubleshooting and escalation management
  • Documentation and process development

Sample Core Deliverables
  • Daily operational oversight of Genesys platform support
  • MACD request execution and governance
  • D2D operational coordination
  • Queue/routing administration
  • Incident coordination and escalation management
  • Weekly operational reporting and KPI reviews
  • Support process documentation and runbook maintenance
  • Change management execution and communication
  • Continuous improvement initiatives for customer experience operations

Preferred Qualifications
  • 5+ years of experience supporting enterprise contact center environments.
  • 3+ years of hands-on experience supporting Genesys platforms such as:
  • Genesys Cloud CX
  • Genesys Engage
  • Genesys PureConnect
  • Experience managing MACD and D2D operational support activities.
  • Strong understanding of contact center operations and telephony workflows.
  • Experience with ITIL processes including Incident, Change, and Problem Management.
  • Experience coordinating cross-functional technical teams and vendors.
  • Strong organizational, communication, and leadership skills.

Minimum Qualifications
  • Bachelor's or 4 years of work experience above the minimum qualification
  • 1 Year of Experience

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