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Desktop Support Manager Jobs in Plano, TX (NOW HIRING)

Polsinelli

User Support Manager

Dallas, TX · On-site

They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.

Artech

Desktop Support

Mckinney, TX · On-site

$18.75 - $23.75/hr

Job Title : Desktop Support Location : 2501 W University Dr, McKinney, TX 75071 Duration : 12 ... Imaging, Refreshes * Asset management and inventory experience id required * Experience in ...

Kaav Inc.

Desktop Support

Grand Prairie, TX · On-site

IT-related desktop and infrastructure hardware and software troubleshooting * Work night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT ...

krg technology inc

Desktop Support

Plano, TX

We are looking for Desktop Support - Plano, TX . Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or ...

Samprasoft

Desktop Support

Grand Prairie, TX · On-site

IT-related desktop and infrastructure hardware and software troubleshooting * Work night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT ...

krg technology inc

Desktop Support

Plano, TX · On-site

$19.50 - $24.75/hr

Desktop Support Duration : One Week Contract Location : Plano, TX Installation and configuration of new Windows systems, knowledge of TCP/IP networking, helped support desktops and servers.

Echo IT Solutions

Desktop Support

Dallas, TX · On-site

IT-related desktop and infrastructure hardware and software troubleshooting * Work night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT ...

ECHO IT SOLUTIONS INC .

Desktop Support

Dallas, TX · On-site

IT-related desktop and infrastructure hardware and software troubleshooting * Work night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Omni Inclusive

Desktop Support

Dallas, TX · On-site

... support requests in a timely manner including off hoursFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted ...

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Desktop Support Manager information

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$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Plano, TX is $34.77, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $46.20 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Plano, TX? The most popular types of Desktop Support jobs in Plano, TX are:
What are popular job titles related to Desktop Support Manager jobs in Plano, TX? For Desktop Support Manager jobs in Plano, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Plano, TX look for? The top searched job categories for Desktop Support Manager jobs in Plano, TX are:
What cities near Plano, TX are hiring for Desktop Support Manager jobs? Cities near Plano, TX with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
User Support Manager

User Support Manager

Polsinelli

Dallas, TX • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
Polsinelli is a law firm that fosters creativity and professional growth within its team. They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.
Responsibilities:
• Establish and enforce Desktop Support service level agreements in alignment with leadership to establish problem resolution expectations and timeframes.
• Analyze performance of Desktop Support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Must demonstrate expertise in administering and optimizing the Freshservice ITSM platform, including incident, problem, change, and asset management workflows.
• Proven strong knowledge of ITIL best practices and hands-on experience configuring Freshservice automations, service catalogs, SLAs, reporting, and integrations to improve IT service delivery and operational efficiency.
• Manage the processing of incoming support calls to the Desktop Support team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Work with the Director of User Experience to design and enforce request handling and escalation policies and procedures.
• Coordinate with the Desktop Support and Help Desk teams to perform hands-on fixes onsite.
• Track and analyze trends in Desktop Support requests and generate statistical reports.
• Oversee the development, implementation, and administration of Desktop Support staff training procedures and policies.
Qualifications:
Required:
• Demonstrated progressive experience in the supervision of a technical support team.
• Proven track record of developing and providing Service Level Agreements and Desktop Support deliverables.
• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Will require some travel.
• Computer Information Systems bachelor’s degree with 10 or more years of experience.
Company:
Polsinelli is an Am Law 100 firm with more than 1,000 attorneys in 22 offices. Founded in 1972, the company is headquartered in Kansas City, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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