ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Tyler, TX (NOW HIRING)

brs

Help Desk Technician

Jacksonville, TX

$17.50 - $23.75/hr

Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL. What You'll Do: * Knowledge of printer functions ...

Brookshire Grocery Company

Help Desk Analyst I

Tyler, TX · On-site

$19.25 - $26.50/hr

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes ... Scholarships and educational support to fuel your growth. * Adventure awaits: Access to a 205-acre ...

Smith County

I/T Technician - Help Desk

Tyler, TX

$59.32K - $67.89K/yr

As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement ...

SPECTRUM

Entry Level Sales

Kilgore, TX

Build a vast network of referral partners to help quickly engage prospective customers * Develop ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...

Nexus Integrity Management

CP Helper 1

Mineola, TX · On-site

$12.75 - $16/hr

This entry-level position is ideal for individuals who want to build a long-term career in the ... Help perform CP surveys, including Close Interval Surveys (CIS), DCVG, and current testing under ...

next page

Showing results 1-20

People also search for

All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Tyler, TX

Entry Level Help Desk Support information

See Tyler, TX salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Tyler, TX is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Tyler, TX? For Entry Level Help Desk Support jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Tyler, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Entry Level Help Desk Support jobs? Cities near Tyler, TX with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Tyler, TX as of May 2026, with employment types broken down into 2% As Needed, 18% Full Time, 65% Part Time, 1% Temporary, and 14% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $40,856 per year, or $19.6 per hour.
Help Desk Technician

Help Desk Technician

brs

Jacksonville, TX

$17.50 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL.

What You'll Do:

  • Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD’s.
  • Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system.
  • Knowledge of and experience with Windows 11.  Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government.
  • Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications.
  • Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program.
  • Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available.
  • Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment.
  • Knowledge and experience with the installation and troubleshooting IP cameras.
  • Certifications and education:  Current Security+ CE (enrolled in CEP) Certification.
  • Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program.

What You Bring:

  • Two (2) years of experience with the following:
  • Basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices.
  • Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs.
  • Experience using remote support tools such as Dameware or Hyena.
  • SECRET Security clearance and Comp Tia Security + are a must have for consideration.

Requirements:

Must have a current Security+ CE (enrolled in CEP) certification, prior to accepting employment with the Naval Hospital Jacksonville.

Vista Defense Technologies, LLC (VDT) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. 

VDT is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638. 

BRS logo

About BRS

Sourced by ZipRecruiter

Industry

Office supplies and stationery stores

Company size

1 - 10 Employees

Headquarters location

Brentwood, TN, US

Year founded

2001

Social media

Twitter

View All BRS Jobs

Apply