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Entry Level Help Desk Support Jobs in New Braunfels, TX

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Be Seen First

We are looking to add an entry level IT Support Technician to our team. This is a full time position primarily providing support to our clients that may request support via phone, email, or help desk ...

Be Seen First

We are looking to add an entry level IT Support Technician to our team. This is a full time position primarily providing support to our clients that may request support via phone, email, or help desk ...

Help Desk Technician

San Antonio, TX · On-site

$18 - $24.25/hr

The Tier 1 Technical Support Technician receives calls and emails from customers concerning ... Review and update Help Desk documentation as required. * Review and recommend modifications to ...

Help Desk Technician

San Antonio, TX · On-site

$18 - $24.25/hr

The Tier 1 Technical Support Technician receives calls and emails from customers concerning ... Review and update Help Desk documentation as required. * Review and recommend modifications to ...

Help Desk 2

San Antonio, TX

$18 - $24.25/hr

Cavender Auto Group Help Desk 2     At Cavender Auto Group, our values define who we are and ... Create, track, and manage support tickets in a timely and accurate manner. Prioritize and ...

Help Desk 2

San Antonio, TX · On-site

$18.25 - $24.50/hr

Cavender Auto Group Help Desk 2 At Cavender Auto Group, our values define who we are and how we ... Create, track, and manage support tickets in a timely and accurate manner. Prioritize and ...

Help Desk 2

San Antonio, TX · On-site

$18 - $24.25/hr

Cavender Auto Group Help Desk 2 At Cavender Auto Group, our values define who we are and how we ... Create, track, and manage support tickets in a timely and accurate manner. Prioritize and ...

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

Provide world-class support through customer tickets, ensuring timely and accurate resolutions ... Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and ...

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Provide world-class support through customer tickets, ensuring timely and accurate resolutions ... Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications

Help Desk Agent - Night

San Antonio, TX · On-site

$15.50 - $19.75/hr

Enterprise Ai Support Team Member As a valued member of the Enterprise AI Support team, you will ... Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and ...

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Entry Level Help Desk Support information

See New Braunfels, TX salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in New Braunfels, TX is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in New Braunfels, TX? For Entry Level Help Desk Support jobs in New Braunfels, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in New Braunfels, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in New Braunfels, TX are:
What cities near New Braunfels, TX are hiring for Entry Level Help Desk Support jobs? Cities near New Braunfels, TX with the most Entry Level Help Desk Support job openings:
Infographic showing various Entry Level Help Desk Support job openings in New Braunfels, TX as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,832 per year, or $18.7 per hour.
Help Desk Analyst

Help Desk Analyst

Ubertal Inc

San Antonio, TX • On-site

$18.50 - $25.25/hr

Contractor

Posted 26 days ago


Job description

Job Title: Help Desk Support Analyst
Location: San Antonio, TX
Duration: 8-month contract
 

We are hiring for the role of Help Desk Support Analyst. Below are the key details:

Role Overview
Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation.

Key Responsibilities
• Provide first-level support for hardware, software, and system issues
• Diagnose and resolve user-reported technical problems
• Document incidents and resolutions in a ticketing system
• Configure, troubleshoot, and deploy laptops and related equipment
• Perform remote support and software installations
• Coordinate repairs with external vendors
• Support Microsoft Office, Windows OS, email, and helpdesk tools
• Assist with basic networking and connectivity issues

Required Skills & Experience
• 2+ years of help desk or technical support experience
• Strong knowledge of Windows operating systems
• Experience with Microsoft Office Suite and common business applications
• Familiarity with networking and database concepts
• Strong troubleshooting and customer support skills

Preferred Skills
• Associate’s degree in Computer Science or related field
• A+ or Microsoft Desktop Support certification

Education
• High School Diploma or GED required