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Entry Level Help Desk Support Jobs in Irving, TX

Symbiotic Corp.

Help Desk and PC Support Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Entry-Level Help Desk and PC System Support Technician Job Information: Date Opened 03/05/2026 Job Type: Full-time Industry: Technology Work Experience: 0-1 year City: Dallas State/Province: Texas ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

Collabera

Help Desk Support

Carrollton, TX · On-site

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: Provide front line queue support for customers ...

Vaco LLC

IT Help Desk Support

Frisco, TX

We are seeking a Help Desk Support candidate to provide tier 1 support for our client. Role Overview Provide first-line technical and operational support to end users Serve as the primary contact for ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

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Entry Level Help Desk Support information

See Irving, TX salary details

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$31

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Irving, TX is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Irving, TX? For Entry Level Help Desk Support jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Irving, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in Irving, TX are:
What cities near Irving, TX are hiring for Entry Level Help Desk Support jobs? Cities near Irving, TX with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Irving, TX as of May 2026, with employment types broken down into 2% As Needed, 13% Full Time, 69% Part Time, 1% Temporary, and 15% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $41,633 per year, or $20 per hour.

Help Desk and PC Support Technician

Symbiotic Corp.

Dallas, TX • On-site

$19.75 - $26.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Entry-Level Help Desk and PC System Support Technician

Job Information:

Date Opened 03/05/2026

Job Type: Full-time

Industry: Technology

Work Experience: 0-1 year

City: Dallas

State/Province: Texas

Country: United States

Zip/Postal Code: 75236

Job Description

Job Title: Entry-Level Help Desk and PC System Support Technician

Location: Dallas, TX

Job Type: Full-Time

Job Summary: We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications.

Key Responsibilities:

  • Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.
  • Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.
  • Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.
  • Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.
  • Perform routine maintenance, updates, and security patches for IT systems.
  • Assist in IT asset management, including inventory tracking of computers and accessories.
  • Provide guidance and training to end-users on best IT practices and security awareness.
  • Escalate unresolved issues to senior IT staff or external vendors as needed.

Required Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.
  • Basic knowledge of Windows and macOS operating systems.
  • Understanding of Microsoft Office 365 applications and troubleshooting.
  • Familiarity with Active Directory, user account management, and password resets.
  • Strong problem-solving skills and ability to diagnose technical issues.
  • Good communication skills with the ability to explain technical concepts to non-technical users.
  • Willingness to learn and adapt in a fast-paced IT environment.

Preferred Qualifications:

  • CompTIA A+, ITIL, or other relevant IT certifications.
  • Experience with ticketing systems like ServiceNow, Zendesk, or Jira.
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
  • Previous experience in a help desk or IT support role (internship or part-time acceptable).

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for training and career growth.
  • A collaborative and supportive team environment.
  • Hands-on experience with various IT technologies and systems.

If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply! How to Apply: Submit your resume and a brief cover letter explaining your interest in the position.

Apply