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It Helpdesk Associate Jobs in Irving, TX (NOW HIRING)

Dean Technology

IT Helpdesk Associate

Addison, TX · On-site

Job Type Full-time Description Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position ...

Dean Technology, Inc

IT Helpdesk Associate

Addison, TX · On-site

Job Type Full-time Description Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position ...

Dean Technology

Helpdesk Associate

Addison, TX · On-site

IT Helpdesk Associate Location: Addison, TX Department: Information Technology Reports To: IT Manager Classification: Full-Time | Exempt Join the Dean Technology IT Team Dean Technology is a leader ...

Dean Technology, Inc

Helpdesk Associate

Addison, TX · On-site

IT Helpdesk Associate Location: Addison, TX Department: Information Technology Reports To: IT Manager Classification: Full-Time Exempt Join the Dean Technology IT Team Dean Technology is a leader in ...

Dean Technology, Inc.

Helpdesk Associate

Addison, TX

Description IT Helpdesk Associate Location: Addison, TX Department: Information Technology Reports To: IT Manager Classification: Full-Time | Exempt Join the Dean Technology IT Team Dean Technology ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Barry Wehmiller Group

IT Helpdesk

Dallas, TX

Identify IT automation and self-service options * Provide clear, customer-focused communication ... An associate's or bachelor's degree (preferred) * CompTIA A+ Certification or a Microsoft MCP ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Identify IT automation and self-service options * Provide clear, customer-focused communication ... An associate's or bachelor's degree (preferred) * CompTIA A+ Certification or a Microsoft MCP ...

Barry-Wehmiller

IT Helpdesk

Dallas, TX · On-site

IT Service Desk Analyst When you join Design Group as a Service Desk Analyst, you are joining a ... An associate's or bachelor's degree (preferred) * CompTIA A+ Certification or a Microsoft MCP ...

Paper Converting Machine

IT Helpdesk

Dallas, TX · On-site

Identify IT automation and self-service options * Provide clear, customer-focused communication ... An associate's or bachelor's degree (preferred) * CompTIA A+ Certification or a Microsoft MCP ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Blue Compass RV

IT Helpdesk Support

Alvarado, TX · On-site

Help Desk & IT Support Specialist Start your journey with Blue Compass RV as we are looking for a ... The person in this role will provide technical assistance to associates regarding various hardware ...

Motor Home Specialist

IT Helpdesk Support

Alvarado, TX · On-site

Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join ... The person in this role will provide technical assistance to associates regarding various hardware ...

Motor Home Specialist

IT Helpdesk Support

Alvarado, TX · On-site

Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join ... The person in this role will provide technical assistance to associates regarding various hardware ...

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It Helpdesk Associate information

See Irving, TX salary details

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How much do it helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk associate in Irving, TX is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

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It Helpdesk Associate jobs near you
IT Helpdesk Associate

IT Helpdesk Associate

Dean Technology

Addison, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position will require applicants to manage and resolve internal helpdesk requests ensuring reported issues are addressed or escalated as needed. This position also requires applicants to understand corporate onboarding policies and procedures and to be proficient in troubleshooting many different types of issues across an assortment of hardware and software. The ideal applicant should have a minimum of 3 years' experience in a helpdesk role, have great multi-tasking and people skills, and enjoy working in a fast-paced environment.
RESPONSIBILITIES:
• Proficiency in the setup and troubleshooting of onsite and remote computers, printers, scanners, copiers, and other network enabled devices in a Microsoft Active Directory environment.
• Prior experience installing, configuring, and troubleshooting a variety of software and desktop operating systems such as office 365 products and Windows 11.
• Must understand networking concepts such as DNS and DHCP
• Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks
• Must be capable of following established procedures and policies
• Manage and resolve helpdesk requests in person or over the phone and escalate tickets when necessary to ensure a timely resolution.
• Will be responsible for carrying out security awareness training for personnel who do not have computer access to online training.
Requirements
Job Requirements:
• Must be able to handle high stress situations where system downtime needs to be resolved as quickly as possible.
• Responsible for maintaining an accurate inventory of computers, software, and licensing in an established helpdesk system.
• Position will require lifting some heavy IT equipment ranging up to 45Lbs
About Us:
Dean Technology is a private company specializing in the design and manufacture of high voltage products, serving the industrial, medical and commercial sectors. We have three domestic locations, with our primary manufacturing facility located in Addison TX. We also have satellite sales office around the world, as well as manufacturing in China and Taiwan.
Benefits include health insurance, vision, life, STD, LTD, FSA, dental and 401k, and paid vacation.
There will be a 90-day evaluation period for this position.
The above statements are intended to describe the general nature and levels of work performed by people assigned to this position. They are not to be construed as an exhaustive list of all job duties performed by the person so classified. Nor is this summary of an employment contract or promise of ongoing employment.

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