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It Helpdesk Associate Jobs in Weatherford, TX (NOW HIRING)

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Simmons Bank

IT Architect

Fort Worth, TX

Ability to lead and advise teams of technical associates regarding projects or strategic ... The ideal candidate will operate at the intersection of business and technology, helping shape how ...

Simmons Bank

IT Architect

Fort Worth, TX · On-site

Ability to lead and advise teams of technical associates regarding projects or strategic ... The ideal candidate will operate at the intersection of business and technology, helping shape how ...

TimelyCare

IT Support Specialist I

Fort Worth, TX · On-site

$45K - $50K/yr

High school diploma required; associate degree or relevant certifications preferred * 1+ years of experience in an IT helpdesk or desktop support role * Experience supporting a remote or hybrid ...

Insperity

IT Generalist

Fort Worth, TX · On-site

$65K - $80K/yr

Robust retirement planning: 401(k) plan with employer matching to help secure your financial future ... To succeed as the IT Generalist, you should have: * Bachelor's degree in Information Technology ...

Insperity

IT Generalist

Fort Worth, TX

$65K - $80K/yr

Robust retirement planning: 401(k) plan with employer matching to help secure your financial future ... To succeed as the IT Generalist, you should have: * Bachelor's degree in Information Technology ...

Hotel Drover

IT Manager

Fort Worth, TX · On-site

$91K - $111.50K/yr

... IT team and IT experience across the hotel. The position is involved with, but not limited to ... The overarching goal is to help develop and maintain smooth operations, further expansion potential ...

JPS Health Network

Mgr IT Technology

Fort Worth, TX · On-site

$91K - $111.70K/yr

Job Title: Mgr IT Technology Requisition Number: 44257 Employment Type: Full Time Division ... Monitors Help Desk requests and incidents to ensure compliance with existing service levels.

JPS Health Network

Mgr IT Technology

Fort Worth, TX · On-site

$91K - $111.50K/yr

Job Title: Mgr IT Technology Requisition Number: 44257 Employment Type: Full Time Division ... Monitors Help Desk requests and incidents to ensure compliance with existing service levels.

Ensign Services

IT Field Resource

Fort Worth, TX · On-site

Required : • Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). • 5+ years of hands-on ...

JPS Health Network

Mgr IT Technology

Fort Worth, TX · On-site

$91K - $111.60K/yr

The Mgr IT Technology is responsible for the management and support of the hospital storage and ... Monitors Help Desk requests and incidents to ensure compliance with existing service levels.

John Peter Smith Hospital

Mgr IT Technology

Fort Worth, TX · On-site

$91K - $111.60K/yr

The Mgr IT Technology is responsible for the management and support of the hospital storage and ... Monitors Help Desk requests and incidents to ensure compliance with existing service levels.

SGF Global

IT95 - IT Manager

Fort Worth, TX · Hybrid

$91K - $111.50K/yr

Job Title: IT Business Relationship Manager (BRM) Location: Fort Worth, Texas, USA Employment Type ... Perform as an IT partner for Supply Chain, Operations, and Finance, helping clarify business needs ...

Whitley Penn

IT Security Analyst

Fort Worth, TX · On-site

The IT Security Analyst will also help with troubleshooting and remediating possible incidents and findings, as well as implementing and maintaining various security software, appliances, tools, and ...

Whitley Penn

IT Security Analyst

Fort Worth, TX · Hybrid

The IT Security Analyst will also help with troubleshooting and remediating possible incidents and findings, as well as implementing and maintaining various security software, appliances, tools, and ...

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It Helpdesk Associate information

See Weatherford, TX salary details

$12

$18

$28

How much do it helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk associate in Weatherford, TX is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Weatherford, TX? The most popular types of It Helpdesk jobs in Weatherford, TX are:
What are popular job titles related to It Helpdesk Associate jobs in Weatherford, TX? For It Helpdesk Associate jobs in Weatherford, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Weatherford, TX look for? The top searched job categories for It Helpdesk Associate jobs in Weatherford, TX are:
What cities near Weatherford, TX are hiring for It Helpdesk Associate jobs? Cities near Weatherford, TX with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Weatherford, TX as of May 2026, with employment types broken down into 20% Full Time, 74% Part Time, 2% Temporary, and 4% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $38,296 per year, or $18.4 per hour.
IT Help Desk

IT Help Desk

Texas Wesleyan University

Fort Worth, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Posting Details
Position Information
Job Title
IT Help Desk
Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
  • Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
  • Triage and log problems and requests for support using the ITSM application.
  • Receive support, enhancement, and service inquiries; answer common questions/inquiries.
  • Escalate specific/complex questions to the appropriate team member within the organization.
  • Assist students with installing, and troubleshooting computer and software related issues
  • Reset student email and domain account passwords
  • Provide excellent customer service
  • Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
  • Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
  • Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
  • Provide support to receive, store and prepare new equipment for installation
  • Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
  • Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.
Education, Certifications and/or Licenses
  • None required.
Experience
  • Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.
Knowledge, Skills & Abilities
  • Ability to maintain composure in difficult situations.
  • Ability to work well with diverse faculty, staff, and students.
  • Basic knowledge of proper customer service.
  • Excellent written, oral, and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to pay attention to accuracy even with many work interruptions.
  • Ability to be a self starter who is detail oriented.
  • Strong organizational skills with the ability to work independently.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to learn new computer software quickly.
  • Proven ability to manage multiple tasks, projects and changing priorities.
  • Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be proficient with an integrated administrative system and current computer software programs.
  • Ability to complete all physical tasks.

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