Help Desk Associate Jobs in Tyler, TX (NOW HIRING)

MISSION | VISION | VALUES

Mission

We are dedicated to providing skills training and vocational opportunities for people with barriers to employment.

Vision

Goodwill improves lives in the East Texas communities we serve by providing opportunities for economic independence through work.

Values

Second Chances Service Stewardship Inclusion Opportunity Loyalty Friendliness

Position Summary

The Human Resources Assistant performs documentation, records management, audit, reporting, and transactional support functions that help maintain an accurate and controlled HR operation. The role supports personnel records, HRIS, and payroll-related transactions, verification requests, compliance tracking, routine employee-service needs, and professionally formatted HR documentation.

Essential Duties and Responsibilities

• Maintain personnel files, I-9 files, medical files, and related HR documentation in an organized and confidential manner.
• Process approved HRIS and payroll-support transactions, including status changes, separations, and direct-deposit updates.
• Request, track, and file updated employee documents such as driver's licenses, insurance records, certifications, and required acknowledgments.
• Complete verification-of-employment requests, badge requests, routine reports, and standard HR documentation support tasks.
• Conduct monthly HR file audits and identify missing or incomplete documentation for follow-up.
• Prepare routine workforce, hiring, turnover, compliance, and unemployment-related reports as assigned.
• Track unemployment claims documentation and support preparation for hearings or responses.
• Answer routine employee and applicant questions and route more complex issues to HR leadership.
• Provide clerical and administrative support to HR operations and assist with orientation and HR events as assigned.

• In addition to core administrative duties, this role will serve as the secondary backup to relieve the Administrative Receptionist for lunch breaks and provide front desk coverage during her absences, while also contributing to a variety of other office support functions to meet evolving business needs

Critical Control and Escalation Requirements

• May process approved paperwork and transactions but may not independently approve payroll, benefits eligibility, leave determinations, disciplinary action, or compliance-sensitive hiring decisions.
• Must escalate incomplete, inconsistent, or questionable documentation to the HR Manager or HR Director.
• Must maintain strict confidentiality and limit access to sensitive HR information to authorized purposes only.
• Must disclose and recuse from any matter involving a relative, household member, or close personal associate if assigned records or processing duties would affect that matter.

Supervisory Responsibilities

This role has no supervisory responsibilities.

Competencies

• Accuracy and thoroughness
• Documentation discipline
• Confidentiality and professionalism
• Planning and organizing
• Dependability
• Customer service

Education and Experience

• Technical certificate, associate degree, or equivalent relevant experience preferred.
• Two to four years of HR support, payroll support, administrative, records, or related experience preferred.
• Experience with HR documentation, file maintenance, HRIS transaction support, audits, and reporting preferred.
• Experience with an HRIS is required; UKG/Kronos experience strongly preferred.

Required Skills and Abilities

• Strong organizational skills and attention to detail.
• Ability to manage confidential information with tact and professionalism.
• Proficiency in Microsoft Word, Excel, Outlook, and PDF document handling.
• Ability to create, format, update, and maintain HR documents and records in a professional and organized manner.
• Ability to use Excel or similar spreadsheet tools for audits, trackers, status reports, payroll-support logs, and routine workforce reporting.
• Ability to accurately process and review HRIS transactions, including status changes, separations, direct deposit updates, and related employee data changes.
• Experience with UKG/Kronos or similar HRIS/payroll system strongly preferred.
• Ability to follow structured processes and maintain documentation accuracy.
• Ability to detect missing, incomplete, or inconsistent documentation and follow up or escalate appropriately.
• Ability to communicate clearly with employees, applicants, and managers.
• Ability to manage routine transactional work while maintaining documentation standards and deadlines.

Work Environment and Physical Demands

Work Environment: The work environment is generally a standard office setting with moderate noise and frequent document handling and computer-based work.

Physical Demands: This role is primarily office-based and may require sitting, standing, walking, reaching, speaking, hearing, and occasional lifting up to approximately 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.