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Help Desk Associate Jobs in Tyler, TX (NOW HIRING)

Ashley Global Retail, LLC

Retail Sales Associate

Tyler, TX · On-site

$12.25 - $14.25/hr

You help our guests discover the styles that reflect their lives and help them design rooms they ... Maintain a welcoming, professional, visible presence at the front desk; engage with guests ...

Phenom People

Customer Service Part Time

Lindale, TX · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... started as hourly associates Your Day at Lowe's * Deliver excellent customer service * Help ...

Standard Supply & Distr

Warehouse

Tyler, TX · On-site

$15 - $18/hr

... Associate to help us deliver exceptional service to our customers. You'll play a key role in ... Every day is different--no boring desk job here! Why You'll Love Working With Us We value hard work ...

New

Ross Stores

Assistant Manager

Tyler, TX · On-site

$19 - $22/hr

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Tyler, TX

Help Desk Associate information

See Tyler, TX salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk associate in Tyler, TX is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Tyler, TX?

The most popular types of Help Desk jobs in Tyler, TX are:

What are popular job titles related to Help Desk Associate jobs in Tyler, TX?

For Help Desk Associate jobs in Tyler, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Tyler, TX look for?

The top searched job categories for Help Desk Associate jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Help Desk Associate jobs?

Cities near Tyler, TX with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Retail Sales Associate

The Dufresne Spencer Group, LLC

Flint, TX • On-site

$12.50 - $14.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

We Don't Follow Trends, We Create Them.

Make some serious Cash!

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you’re the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley’s products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment.

What You’ll Do:

  • Thrives in an environment that rewards for delivering world-class service and delighting our guests.
  • Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
  • Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
  • Address customer concerns independently whenever possible
  • Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
  • Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks
  • Meet and exceed sales goals, align to KPI’s and performance standards
  • Complete any additional tasks as assigned by management

What You Bring:

  • Legally authorized to work in the US.
  • At least 18 years old
  • Ability to lift, tug, and pull 25 IBS with or without accommodation.
  • High school diploma or equivalent, preferred
  • 1 year customer service and/or sales experience, preferred
  • Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
  • Conveys information in a way that inspires action
  • Gets excited by developing and sharing fresh ideas
  • Ability to work flexible hours, including weekends and holidays
  • Communicates information in a motivating manner that prompts action
  • Flourishes in an environment that values exceptional service and customer satisfaction
  • Maintain reliable attendance

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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