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Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$50K - $87K/yr

Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...

Star Pipe Products

Be Seen First

IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

Star Pipe Products Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042 Pay: $45,000/annual Shift: 8:00 am to 5:00 pm Monday-Friday (This is an on-site role. Must live in Houston or the Greater ...

Prelude Fertility

IT Technician I

Houston, TX · On-site

$19.25 - $26.50/hr

Bachelor's degree in computer science, IT or a related field is preferred. * 1-2 years of experience in a Tier 1 / Tier 2 help desk or application support role, preferably supporting a patient-facing ...

Sedna Consulting Group

Spotfire Consultant

Houston, TX · On-site

Must have experience fielding Spotfire version 7.x tier II and tier III help desk tickets Understanding of development tools that interact with Spotfire and other analytic tools (R scripts and Iron ...

Sedna Consulting Group

Spotfire Consultant

Houston, TX · On-site

Must have experience fielding Spotfire version 7.x tier II and tier III help desk tickets Understanding of development tools that interact with Spotfire and other analytic tools (R scripts and Iron ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Suggest changes to technical documents and help desk articles. * Ask questions to determine the ... Escalate issues to designated tier 2 staff as necessary. Work Location: * Houston, TX Headquarters ...

Binary Defense

Tier 2 SOC Analyst - REMOTE

Houston, TX · Remote

Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst to serve as a hands-on ... We bring the attacker's mindset to defense, helping clients detect threats earlier, respond faster ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Spring, TX

Help Desk Tier 2 information

See Spring, TX salary details

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How much do help desk tier 2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Spring, TX?

The most popular types of Help Desk Tier 2 jobs in Spring, TX are:

What are popular job titles related to Help Desk Tier 2 jobs in Spring, TX?

For Help Desk Tier 2 jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Spring, TX look for?

The top searched job categories for Help Desk Tier 2 jobs in Spring, TX are:

What cities near Spring, TX are hiring for Help Desk Tier 2 jobs?

Cities near Spring, TX with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Help Desk Technician - Houston, Texas

THE JAY GROUP INC

Houston, TX

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

 

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.

Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.

Job Duties:

  • Point of contact for employees IT issues
  • Manage Help Desk tickets in a timely manner.
  • Perform troubleshooting using different diagnostic techniques.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Determining the best solution based on the issue and details provided by customers.
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Work through the problem-solving process with customers, empowering them to do the same in the future.
  • Fix more complicated issues in person.
  • Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
  • Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
  • Set up and configure new and repaired devices (warehouse devices, printers, and computers)
  • Manage assets including frequent inventory and inspection
  • Support operations needs with supply of functioning devices
  • Repair and evaluate broken equipment for service
  • Redirect unresolved issues to the next level of support personnel.
  • Diagnose technology problems as it relates to business processes.
  • When needed assist Network Engineers with lighter duties.
  • Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.

Benefits:

  • 401K with company discretionary match
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Weekly Pay
  • Employee Assistance Program
  • Paid Holiday Hours
  • Paid Time-Off

Education / Experience

  • IT related skills such as:
    • A clear understanding of PCs (computer) components
    • Databases and methods to access and fetch data such as SQL or ODBC
    • Scripting tools such as
      • .bat files
      • .sql files
      • Or Power shell
    • Windows Commands and/or Power shell
  • High school diploma with 1 year computer related experience required.
  • 2 years of experience working in a help desk environment.
  • Good organizational skills
  • Excellent communication skills both verbal and written.
  • Familiar with Microsoft Office applications
  • Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
  • Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
  • Ability to work overtime, especially during the 4th quarter (November December)
  • Associate degree in computer science highly preferred.
  • CompTIA A+ Computer Troubleshooting Certification preferred.
  • Must be willing to submit a background check
  • Must be at least 16 years of age
  • Ability to work legally in the United States

What does it take to be a Jay Group Team Member?

  • Uphold Jay Group Core Values
    • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
    • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
    • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
    • Built on Trust: We live our legacy of being open, honest, ethical and genuine.

Equal Employment Opportunity Employer

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