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Entry Level Help Desk Analyst Jobs in Spring, TX

The Jupiter Group

Associate Help Desk

Jersey Village, TX · On-site

$16 - $21.75/hr

Qualifications   The successful candidate will meet the following qualifications: • Associate's degree or equivalent experience. • STI or HDI Help Desk Analyst Certification a plus. • 1-2 ...

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

INSPYR Solutions

Associate Help Desk Admin

Houston, TX · On-site

$25 - $29/hr

STI or HDI Help Desk Analyst Certification a plus. * 1-2 years of technical support experience, including phone-based troubleshooting. * 1-2 years of experience in the support of networks and related ...

Triple-S Steel

Help Desk Technician

Houston, TX

$19.50 - $26.25/hr

Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report ... Analytical and problem solving abilities * Ability to effectively prioritize and execute tasks in a ...

Triple-S Steel

Help Desk Technician

Houston, TX · On-site

$19.50 - $26.25/hr

Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report ... Analytical and problem solving abilities * Ability to effectively prioritize and execute tasks in a ...

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Trafigura

Deals Desk Analyst, Power

Houston, TX

Head of Deals Desk (Risk Analysis) * Derivatives Traders * Finance * Credit * Operations Department ... These reports are essential to help them make the right commercial decisions and optimize the ...

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Entry Level Help Desk Analyst information

See Spring, TX salary details

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$31

How much do entry level help desk analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entry level help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs pay 4000 a week without a degree?

Entry level help desk analyst roles typically do not pay $4,000 a week; such high earnings usually require advanced experience, specialized skills, or certifications. High-paying jobs without a degree are often in sales, real estate, or skilled trades, but earning $4,000 weekly consistently is uncommon without significant experience or licensing. Most roles offering this level of income involve entrepreneurship or commission-based work rather than entry-level positions.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills for complex issues, customer service, and critical thinking, making AI a tool to augment rather than replace help desk staff.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

Can I get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.
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Entry Level Help Desk Analyst jobs near you

Help Desk Support/IT Service Desk Analyst/Help Desk Support Technician

VDart, Inc.

Houston, TX • On-site

$19.50 - $26.75/hr

Other

Posted 5 days ago

Job description

We are seeking a customer-focused Service Desk Analyst Level I to provide first-line technical support for end users across a variety of IT systems, applications, and devices. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to delivering exceptional customer service in a fast-paced, 24/7 support environment.

Key Responsibilities
  • Provide technical support and resolve incidents in accordance with ITIL processes.
  • Log, track, update, and close support tickets within defined SLAs.
  • Troubleshoot Windows OS, Microsoft Office, desktops, laptops, mobile devices (iOS/Android), VPN, and collaboration tools.
  • Support password resets, remote access tools, and workplace technology solutions.
  • Escalate complex issues and coordinate with internal teams and vendors as needed.
  • Maintain clear communication and ownership of incidents through resolution.
Qualifications
  • Minimum 6 months of experience in a Service Desk, Help Desk, or Technical Support role.
  • Experience working in a 24/7 support environment preferred.
  • Knowledge of Windows, Office 365, mobile device support, VPN, and basic networking.
  • Experience with ITSM/ticketing tools such as ServiceNow or similar platforms.
  • Strong communication and customer service skills.
  • Bilingual English/French is a plus.

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