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Entry Level Help Desk Analyst Jobs in Spring, TX

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

Gutor

IT Service Desk Level 1 Support

Houston, TX · On-site

$60K - $70K/yr

The company has a team of experienced engineers and technicians who are available to help with any ... Entry level to 3 years experience in the specific role but may have some general working ...

Gutor

IT Service Desk Level 1 Support

Houston, TX

$60K - $70K/yr

The company has a team of experienced engineers and technicians who are available to help with any ... Entry level to 3 years experience in the specific role but may have some general working ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert ...

Eclaro

Service Desk Technician

Houston, TX · On-site

$19 - $20/hr

Required Qualifications: 2 years of experience in a Service Desk, Help Desk, or Desktop Support ... Strong problem-solving and analytical skills. Excellent verbal and written communication. Ability ...

Houston Methodist

Technical Analyst

The Woodlands, TX · On-site

At Houston Methodist, the Technical Analyst position is responsible for ensuring the continuity of ... Help Desk/Service Desk environment LICENSES AND CERTIFICATIONS Preferred * Associate level ...

Harris County

Network Engineer II

Houston, TX

$42.46/hr

... help desk operations, data and analytics, and IT governance. Independently resolve routine to moderately complex issues, provide level two technical support, coordinate with users and IT teams, and ...

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Entry Level Help Desk Analyst information

See Spring, TX salary details

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$21

$31

How much do entry level help desk analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entry level help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs pay 4000 a week without a degree?

Entry level help desk analyst roles typically do not pay $4,000 a week; such high earnings usually require advanced experience, specialized skills, or certifications. High-paying jobs without a degree are often in sales, real estate, or skilled trades, but earning $4,000 weekly consistently is uncommon without significant experience or licensing. Most roles offering this level of income involve entrepreneurship or commission-based work rather than entry-level positions.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills for complex issues, customer service, and critical thinking, making AI a tool to augment rather than replace help desk staff.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

Can I get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.
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Entry Level Help Desk Analyst jobs near you
IT Help Desk Specialist

IT Help Desk Specialist

TransCore

Houston, TX

Full-time

Posted 24 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

113th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas.

 

Summary:  These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

 

Essential Duties and Responsibilities Other duties may be assigned.

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
  • Log and track calls and maintain history records and related problem documentation.
  • Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement.
  • Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.

Requirements and Qualifications: 

  • Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
  • Associate’s degree in computer science or related discipline and/or comparable work experience
  • Strong understanding of help desk support principles including documentation and issue ownership
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
  • Strong analytical skills and reasoning ability to identified solutions to technical issues
  • Ability to effectively communicate technical information to both customers and management in written and verbal form.
  • Ability to independently manage your time and handle multiple tasks.
  • Flexibility to work extra hours as required.

Preferred: 

  • A+ Certified
  • Jira
  • Familiarity with the tolling industry

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