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Entry Level Help Desk Analyst Jobs in Spring, TX

Harris County, TX

Network Engineer II

Houston, TX · On-site

$42.46/hr

Provides intermediate-level support for technology services, including infrastructure, networks, systems administration, enterprise applications, cybersecurity, help desk operations, data/analytics ...

Harris County

Network Engineer II

Houston, TX

$42.46/hr

... help desk operations, data and analytics, and IT governance. Independently resolve routine to moderately complex issues, provide level two technical support, coordinate with users and IT teams, and ...

TWFG Insurance

Be Seen First

Operations Support Associate

The Woodlands, TX · On-site

$24 - $25/hr

Help desk tickets resolved (turnaround time) Required Qualifications Education & Experience · Working knowledge of insurance agency operations Preferred Qualifications · Experience working with ...

Engelhart

Junior Power & Gas Analyst

Houston, TX

You will work across a range of analytical activities, helping the desk evaluate market opportunities, understand supply and demand dynamics, and monitor key drivers of price formation and risk. This ...

Engelhart

Junior Power & Gas Analyst

Houston, TX · On-site

You will work across a range of analytical activities, helping the desk evaluate market opportunities, understand supply and demand dynamics, and monitor key drivers of price formation and risk. This ...

CorePower Yoga

Studio Coordinator

Highlands, TX · On-site

$11.25 - $14.75/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Team Velocity

Digital Marketing Analyst

Houston, TX · Remote

$48K/yr

As an entry-level Digital Marketing Analyst, you will assist in the planning, execution, and ... We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell ...

SynergisticIT

Information security Analyst

Houston, TX · On-site

... have helped thousands of candidates get jobs at technology clients like apple, google, Paypal ... Currently, We are looking for entry-level software programmers, IT enthusiasts, Python/Java ...

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Entry Level Help Desk Analyst information

See Spring, TX salary details

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$31

How much do entry level help desk analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entry level help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs pay 4000 a week without a degree?

Entry level help desk analyst roles typically do not pay $4,000 a week; such high earnings usually require advanced experience, specialized skills, or certifications. High-paying jobs without a degree are often in sales, real estate, or skilled trades, but earning $4,000 weekly consistently is uncommon without significant experience or licensing. Most roles offering this level of income involve entrepreneurship or commission-based work rather than entry-level positions.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills for complex issues, customer service, and critical thinking, making AI a tool to augment rather than replace help desk staff.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

Can I get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.
More about Entry Level Help Desk Analyst jobs
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Entry Level Help Desk Analyst jobs near you
Network Engineer II

Network Engineer II

Harris County, TX

Houston, TX • On-site

$42.46/hr

Full-time

Posted 28 days ago

Harris County rating

7.9

Company rating: 7.9 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

305th of 663 rated public administrative organizations

Job description

Salary: $42.46 Hourly
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16749
Department: Public Library
Division: Administrative Offices
Opening Date: 06/01/2026
Closing Date: 7/31/2026 2:14 PM Central
Max Number of Applicants: 150
Position Description
Harris County Public Library (HCPL) - History
The Harris County Public Library (HCPL) system, established in 1921, began as a collection of small libraries located in stores, post offices, and private homes. Over the years, it has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.
In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program.
HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace-it's where individuals can grow, inspire, and contribute to meaningful change.
What you will do at Harris County Public Library:
This role performs intermediate level technology systems, systems, network, and technical support duties to support secure, reliable, and effective IT operations. The role supports technology services across infrastructure locations, including remote sites and site-to-site VPN; networks, systems administration, enterprise applications, cybersecurity, help desk operations, data and analytics, and IT governance. Independently resolve routine to moderately complex issues, provide level two technical support, coordinate with users and IT teams, and escalate complex or high-risk matters as appropriate.
Duties & Responsibilities:
  • Selects, supervises, and coaches assigned staff
  • Provides leadership and coordinates schedules and workflow for effective service delivery
  • Provides for the training and motivation of staff to make full use of individual capabilities and to meet changing system demands
  • Establishes work rules and performance standards, trains and coaches performance, and initiates and implements disciplinary actions as warranted
  • Provides intermediate-level support for technology services, including infrastructure, networks, systems administration, enterprise applications, cybersecurity, help desk operations, data/analytics, and IT governance.
  • Administers user accounts, access rights, system permissions, and related access control activities in accordance with organizational security, compliance, and identity management standards.
    Provides level two support for network infrastructure, including switching, routing, firewalls, wireless systems, telephony, IP-based video, and related media technology solutions.
  • Performs intermediate network engineering functions, including configuration, troubleshooting, testing, monitoring, maintenance, and support of switches, routers, firewalls, and related network components.
  • Monitors system and network performance, alerts, logs, dashboards, and operational indicators to identify, analyze, resolve, or escalate service issues, performance concerns, and security events.
  • Performs routine system patching, updates, configuration changes, and scheduled maintenance activities in accordance with approved change management, configuration, and security standards.
  • Supports backup processes by monitoring backup activity, verifying completion, documenting exceptions, and assisting with recovery activities as assigned.
  • Investigates, troubleshoots, and resolves routine to moderately complex incidents and service requests involving systems, networks, applications, hardware, software, user access, and connectivity.
  • Provides advanced technical support for enterprise and remote locations through site-to-site VPN, including installation, maintenance, troubleshooting, and repair of personal computer hardware, software, peripherals, and related equipment.
  • Leads, coordinates, and provides technical guidance to help desk and field support staff to promote timely resolution of service requests with minimal disruption to users and operations.
  • Applies organizational policies, procedures, cybersecurity standards, network standards, access control requirements, and IT governance practices to support secure and compliant technology operations.
  • Communicates technical information, service status, resolution steps, and user guidance clearly and professionally to employees, IT staff, vendors, and management.
  • Maintains accurate documentation, including system records, network information, procedures, work logs, ticket notes, configuration records, and other materials necessary to support operational continuity and audit readiness.
  • Coordinates with internal teams, external vendors, and end users to resolve technical issues, support business needs, and complete assigned work within established service expectations.
  • Escalates complex, sensitive, high-risk, or unresolved technical matters in accordance with established procedures and scope of authority.
  • Maintains current technical knowledge in systems administration, networking, cybersecurity, monitoring tools, enterprise applications, help desk practices, and IT service management.
  • Performs other related duties as assigned.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30 wpm and 80% accuracy.
Please see testing instructions in the General Information section below.
Education:
  • Bachelor's degree from an accredited university

Experience:
  • Three (3) years of progressively responsible experience in systems administration, network administration, technical support, help desk operations, cybersecurity, infrastructure support, or a closely related technology function.
  • One (1) year supervisory or lead worker experience.
  • Must possess or be able to obtain required job-related certifications, credentials, or training within the timeframe established by the department, if applicable.

Additional Requirements:
  • Unofficial copies of transcripts are required along with the application.
  • Available and reliable transportation for work-related duties.
  • Valid Texas driver's license and ability to travel to assigned work locations, including remote sites, as required by the position.
  • Candidates must complete a clerical skills test and achieve a minimum typing speed of 80% aptitude, 30 WPM with at least 80% accuracy

Knowledge, Skills & Abilities
  • Advanced knowledge of administration, including system tools, procedures, monitoring, maintenance, patching, backup, recovery, and incident response practices
  • Network infrastructure concepts and support practices, including switching, routing, firewalls, wireless systems, telephony, and IP-based video or media solutions
  • User account administration, identity management, access control, permissions management, cybersecurity principles, and related security requirements
  • Help desk, field support, and enterprise technology support practices, including ticketing, prioritization, escalation, user support, hardware, software, operating systems, peripherals, and enterprise applications
  • IT governance, change management, configuration management, documentation standards, audit readiness expectations, compliance requirements, and applicable organizational policies and procedures
  • Independently perform advanced systems administration, network support, and technical support work in accordance with established policies, procedures, standards, and supervisory direction
  • Analyze technical issues, determine appropriate corrective action, resolve routine to moderately complex matters, and escalate issues based on complexity, urgency, risk, authority, and business impact
  • Apply cybersecurity, access control, network, IT governance, and operational standards consistently while maintaining confidentiality of sensitive user, system, security, and operational information
  • Provide supervisory oversight, leadership, coordination, training, and technical guidance to help desk and field support staff, including assigning work, monitoring progress, supporting performance expectations, and promoting timely resolution of service requests
  • Work professionally with employees, management, vendors, and IT personnel across enterprise and remote locations while supporting operational continuity and user service needs
  • Adapt to changing technology needs, maintain accurate and timely documentation, exercise sound judgment and accountability
  • Ability to maintain confidentiality when dealing with sensitive information
  • Understand the organizational mission
  • Uses sound judgment and discretion to demonstrate a sense of responsibility for the success of the group
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
  • Advanced skill in utilizing a personal computer and associated software programs with advanced knowledge in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to use personal mobile devices for our Multifactor Authentication process.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Experience:
  • Public sector, library, government, enterprise, or multi-site technology support experience. (preferred)
  • Experience with IT governance, audit readiness, Network Address Translation, cybersecurity compliance, Palo Alto Next Generation Firewall, Active Directory, Dynamic Host Configuration Protocol, Domain Name System, vendor coordination, SolarWinds, and enterprise technology service delivery. (preferred)

Language:
  • Bilingual (preferred)

Certifications:
  • Relevant professional certification such as CompTIA Network+, Security+, Server+, Cisco CCNA, Microsoft, ITIL, or other certification related to systems administration, network administration, cybersecurity, or IT service management. (preferred)

General Information
Register Online for the HRT Clerical Skills Test using the following link:
Click the above link to the HRRM Clerical Skills Test registration page
Click on "Apply" to submit your request for testing
You will receive a test invitation and instructions via e-mail within 48 hours
You will have no more than 5 calendar days to access and complete testing
Your score will be automatically uploaded to your application
The test may be taken once every 30 days
Most recent test scores are retained for up to 6 months
Position Type and Typical Hours of Work:
  • Full-Time | Regular - 40 hours a week
  • Work is primarily performed in an office environment with extended periods of computer use. Occasional travel to branch locations or meetings may be required. The position is generally scheduled Monday through Friday. May require attendance at evening meetings, or off-site meetings.

Work Environment and Physical Demands:
  • Driving: Available and reliable transportation for work-related duties
  • Office Equipment: Daily use of a computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel, and GPS.
  • Physical Activities: Sits for long periods; light physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting, and carrying
  • Lifting: Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds
  • Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation, and respond to verbal inquiries.
  • Exposure to Environmental Conditions: The position generally works in an office setting with overhead lighting and long periods of screen time.

Reporting Relationships:
  • Reports to Position: Division Director, Information Technology
    Supervises Positions: Field Technician, Network Engineer I

Work Location:
  • HCPL Administration - 5749 South Loop E, Houston, TX 77033

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volum

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About Harris County

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Harris County is the third largest county in the United States with more than 4.7 million residents. There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of the Harris County Commissioners Court, the administrative head of the county's government.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

2000

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