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Entrylevel Help Desk Analyst Jobs in Hawaii (NOW HIRING)

CALIBRE

Help Desk Technician

Honolulu, HI

$40K - $50K/yr

We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful ... The role will serve as the initial point of contact and will gather and analyze information about ...

CALIBRE Systems

Help Desk Technician

Honolulu, HI · On-site

$40K - $50K/yr

We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful ... The role will serve as the initial point of contact and will gather and analyze information about ...

Akima

$34.46 - $39.27/hr

ASE is seeking a Help Desk Technician for a temporary night-shift position in Honolulu, HI, with ... analyze and solve complex problems effectively. * Communication skills are essential, as the ...

Akima

$33.32 - $38.13/hr

The Help Desk Technician serves as part of a key Command, Control, Communications, and Cyber (C4 ... analyze and solve complex problems effectively. * Communication skills are essential, as the ...

Carrington

Mortgage Wire Desk, II Analyst

Honolulu, HI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

SAIC

Technical Helpdesk

Honolulu, HI · Hybrid

$40K - $80K/yr

... Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by ... Diagnose, identify, isolate, and analyze problems utilizing historical database records * Respond ...

SAIC

Technical Helpdesk

Honolulu, HI · On-site

$40K - $80K/yr

... Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by ... Diagnose, identify, isolate, and analyze problems utilizing historical database records * Respond ...

SAIC

Technical Helpdesk

Honolulu, HI · On-site

$40K - $80K/yr

... Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by ... Diagnose, identify, isolate, and analyze problems utilizing historical database records * Respond ...

Enlighten Technology

IT Field Technician

Honolulu, HI · On-site

$16 - $20/hr

We are looking for an entry-level Field Technician who wants to begin a career in information ... Previous help desk, field service, computer repair, or technical support experience * Experience ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Hawaii, the most frequently searched job titles are:

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Cities in Hawaii with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Technician

CALIBRE

Honolulu, HI

$40K - $50K/yr

Full-time

Re-posted 20 days ago

Job description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is an on site position that REQUIRES an active SECRET clearance. The, and a current Comptia certification.  Budget for this position in $40,000-50,000 per year based off the SCA wage for each area.


Required Skills
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
  • High School Diploma or equivalent
  • Must perform well as part of a team under direct supervision.
  • Excellent written and verbal communications

Required Experience
  • Must have one of the following: Network+, A+ or Security+ Certification
  • Must have an active DoD Secret clearance or higher. 
  • Previous computer technical support.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient knowledge and understanding of Service Desk software and hardware technologies.

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