Middletown, CT · On-site
$20.75 - $28.50/hr
Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...
Middletown, CT · On-site
$20.75 - $28.50/hr
Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...
Hartford, CT · On-site
$20.75 - $28.25/hr
Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families
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Hartford, CT · On-site
$20.75 - $28.25/hr
Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families
Hartford, CT · On-site
$20.75 - $28.25/hr
our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...
Hartford, CT · On-site
$20.75 - $28.25/hr
our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...
Middletown, CT · On-site
$20.75 - $28.50/hr
our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...
Middletown, CT · On-site
$20.75 - $28.50/hr
our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...
New Haven, CT · Hybrid
$20 - $24/hr
Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams ... They use HP service desk but any prior experience with ticketing system will do. Essential duties ...
New Haven, CT · Hybrid
$20 - $24/hr
Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams ... They use HP service desk but any prior experience with ticketing system will do. Essential duties ...
New Haven, CT · Hybrid
$20 - $24/hr
Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams ... They use HP service desk but any prior experience with ticketing system will do. Essential duties ...
New Haven, CT · Hybrid
$20 - $24/hr
Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams ... They use HP service desk but any prior experience with ticketing system will do. Essential duties ...
Hartford, CT · On-site
$55/hr
Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...
Hartford, CT · On-site
$55/hr
Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...
Application Support Analyst - CJIS/CISS Electronic Workflow Help Desk (Training & Onboarding Support) Location: Hartford, CT (On-site & Remote) Client: Criminal Justice Information Systems (CJIS ...
Application Support Analyst - CJIS/CISS Electronic Workflow Help Desk (Training & Onboarding Support) Location: Hartford, CT (On-site & Remote) Client: Criminal Justice Information Systems (CJIS ...
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position Objective: The Help Desk Administrator position is primarily responsible to ensure all employees ...
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position Objective: The Help Desk Administrator position is primarily responsible to ensure all employees ...
$20.50 - $28/hr
If you are someone who wants to learn how modern IT operations actually works - and help build it ... What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ...
$20.50 - $28/hr
If you are someone who wants to learn how modern IT operations actually works - and help build it ... What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ...
East Hartford, CT · Remote
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...
East Hartford, CT · Remote
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...
Quick apply
East Hartford, CT · On-site
$19.75 - $26.50/hr
Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...
Hartford, CT · On-site
Excellent analytical, organizational, verbal, and oral communication skills combined with patience ... We are looking for a dedicated IT Help Desk Professional to join our team. Ready to Join Us? Click ...
Quick apply
Hartford, CT · On-site
Excellent analytical, organizational, verbal, and oral communication skills combined with patience ... We are looking for a dedicated IT Help Desk Professional to join our team. Ready to Join Us? Click ...
Hartford, CT · On-site
Excellent analytical, organizational, verbal, and oral communication skills combined with patience ... We are looking for a dedicated IT Help Desk Professional to join our team. Ready to Join Us? Click ...
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Hartford, CT · On-site
Excellent analytical, organizational, verbal, and oral communication skills combined with patience ... We are looking for a dedicated IT Help Desk Professional to join our team. Ready to Join Us? Click ...
$90K - $110K/yr
Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...
$90K - $110K/yr
Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...
Farmington, CT · On-site
$35K - $35K/yr
Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT. Currently we have an opening for this position to support kiosks ...
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Farmington, CT · On-site
$35K - $35K/yr
Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT. Currently we have an opening for this position to support kiosks ...
Stamford, CT · On-site
$30.37 - $37.39/hr
Help Desk Employment Type: Full Time Location: Stamford, CT Compensation: $30.37 - $37.39 / hour ... Technical Support Analyst, Tier II The primary responsibilities for this position are handling ...
Stamford, CT · On-site
$30.37 - $37.39/hr
Help Desk Employment Type: Full Time Location: Stamford, CT Compensation: $30.37 - $37.39 / hour ... Technical Support Analyst, Tier II The primary responsibilities for this position are handling ...
$30.37 - $37.39/hr
Technical Support Analyst, Tier II The primary responsibilities for this position are handling ... Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper ...
Quick apply
$30.37 - $37.39/hr
Technical Support Analyst, Tier II The primary responsibilities for this position are handling ... Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper ...
Bristol, CT · On-site
$20.50 - $28/hr
Descripcion de la empresa Quieres trabajar como Tasador de Vehiculos de Ocasion (H/M) en la plataforma digital de automocion lider en Europa? Tienes experiencia previa en la tasacion de V.O.? Desde ...
Bristol, CT · On-site
$20.50 - $28/hr
Descripcion de la empresa Quieres trabajar como Tasador de Vehiculos de Ocasion (H/M) en la plataforma digital de automocion lider en Europa? Tienes experiencia previa en la tasacion de V.O.? Desde ...
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
$20.75 - $28.50/hr
Other
Re-posted 24 days ago
Help Desk Analyst
12 Months
1225 Silver Street Middletown, Connecticut 06457
Note:
Candidate Must Be Local
Works on-site in Middletown, CT
Must pass drug screening
Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services)
Must possess CT drivers license
Must be able to drive
Must be able to lift 25lbs
SCOPE OF WORK
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
1. PC Hardware and software installation
2. End user support - face to face and via telephone
3. Excellent customer service skills
It’s highly desirable that the candidate also have:
1. Experience with computer system and user administration.
2. Technical familiarity with Microsoft Active Directory.
3. Experience with Windows 10,11
4. Experience with Office 365
5. Experience with Device Management, Device Imaging, Device Troubleshooting
Please provide me below information:
Full Legal Name:
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Contact:
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Updated Resume: In word format
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Professional References
