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Entrylevel Help Desk Analyst Jobs in Groton, CT (NOW HIRING)

Join our employee-owned company and help us develop systems and provide professional services that contribute to our national defense! Sonalysts, Inc. is seeking an entry level Helpdesk Technician ...

Join our employee-owned company and help us develop systems and provide professional services that contribute to our national defense! Sonalysts, Inc. is seeking an entry level Helpdesk Technician ...

Join our employee-owned company and help us develop systems and provide professional services that contribute to our national defense! Sonalysts, Inc. is seeking an entry level Helpdesk Technician ...

IT Technician

Clinton, CT · On-site

$22 - $25/hr

We are seeking a motivated and detail-oriented Entry-Level IT Technician to join our growing team ... Experience with help desk or ticketing systems * Exposure to manufacturing or industrial ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Entrylevel Help Desk Analyst information

See Groton, CT salary details

$14

$23

$35

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entrylevel help desk analyst in Groton, CT is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.78 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Groton, CT? For Entrylevel Help Desk Analyst jobs in Groton, CT, the most frequently searched job titles are:
What cities near Groton, CT are hiring for Entrylevel Help Desk Analyst jobs? Cities near Groton, CT with the most Entrylevel Help Desk Analyst job openings:
Infographic showing various Entrylevel Help Desk Analyst job openings in Groton, CT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,824 per year, or $24 per hour.

Helpdesk Support Technician

Sonalysts, Inc.

Waterford, CT • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Join our employee-owned company and help us develop systems and provide professional services that contribute to our national defense! 

Sonalysts, Inc. is seeking an entry level Helpdesk Technician with critical thinking and effective communication skills to secure, support, and maintain our corporate IT systems. Our IT team supports a wide variety of IT requirements, and your work will be diverse and exciting as you support our ability to provide exceptional professional services and products for the U.S. Navy, U.S. Space Force, other Department of Defense and U.S. Government and commercial customers. 

What You Will Be Doing

The successful candidate will be a contributor to the IT team and effectively manage multiple priorities to meet required deadlines.Responsibilities include but are not limited to the following: 

    • Demonstrating customer service by resolving issues in person, over the phone, or with remote access tools 
    • Escalate unresolved issues to the appropriate technical support contacts 
    • Perform inventory and asset management, including receiving and ongoing management of assets (issuing loaners and retiring older assets, etc.) 
    • Working as part of a team and communicating with end users of all technical ability levels 
    • Hardware and software updates, refreshes and solutions 
    • Following process and procedures in place. 
    • Working on various projects and initiatives as assigned. 

What’s In It For You? 

    • Working on challenging and innovative projects 
    • Learning and applying new tools and technologies 
    • Learning laws, regulations, standards, and guidelines that apply to the Defense Industrial Base. 
    • Advancing your skills through training, experienced mentors, and vendors. 
    • Salary ranges between $55,000-$75,000, dependent on experience, qualifications and other relevant business criteria. 
    • Becoming an integral part of an innovative employee-owned company which includes: 
    • Flexible Time Program enabling an optimal work-life balance by permitting partners to arrange their work around personal appointments, parent-teacher conferences, children’s activities and the like, so long as the partner gets the job done on-time. 
    • Paid Time Off 
    • 401(k) Plan with company match 
    • Employee Stock Ownership Plan (ESOP)  
    • Sales Bonus Program 
    • Special Performance and Retention Bonus Program 
    • Health and Dental Insurance 
    • Dependent Care Assistance Plan  
    • Health Care Reimbursement Plan  
    • Employee Referral Bonus Program 
    • Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program 
    • Relocation Assistance to Southeastern Connecticut, to be in the vicinity of our Waterford, CT headquarters. Southeastern Connecticut offers unlimited waterfront access from restaurants to parks, beaches and downtown areas, hundreds of miles of hiking trails, thrilling nightlife entertainment, fascinating history, and abundance of farms and vineyards with offerings of markets and farm-to-table dinners and is conveniently located at the mid-way point of Boston and New York City and within an hour drive of three major commercial airports. Visit Southeastern Connecticut for the famous lobster rolls, apple cider and steamed cheeseburgers and stay for the highly ranked schools, low crime rates and abundance of attractions. 

Required Qualifications: 

    • Minimum one year Information Technology experience OR Associates degree in an Information Technology related field  
    • Must be a U.S. citizen, eligible for a U.S. Department of Defense (DoD) SECRET security clearance* 

Preferred, but not required: 

    • Possess an active U.S. Department of Defense (DoD) security clearance*