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Entry Level Help Desk Analyst Jobs in Connecticut

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families

InstantServe LLC

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...

company652

Service Desk Analyst

Wallingford, CT · On-site

$20.50 - $28/hr

This is an entry-level role with full training provided by our internal team - no prior Help Desk ... Analyze and resolve common end-user issues, following up to confirm the request was resolved to the ...

New

TEKsystems

Service Desk Analyst

New Haven, CT · Hybrid

$20 - $24/hr

Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams ... They use HP service desk but any prior experience with ticketing system will do. Essential duties ...

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

Dentsu Aegis Network

Junior Service Desk Analyst

Norwalk, CT · On-site

$20.50 - $28/hr

If you are someone who wants to learn how modern IT operations actually works - and help build it ... What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level help desk analyst in Connecticut is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.62 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Help Desk Analyst

Serenity Info Tech, Inc.

Middletown, CT • On-site

$20.75 - $28.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Help Desk Analyst

12 Months
1225 Silver Street   Middletown,  Connecticut    06457

 

Note:

Candidate Must Be Local             

Works on-site in Middletown, CT

Must pass drug screening

Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services)

Must possess CT drivers license

Must be able to drive

Must be able to lift 25lbs

 

 SCOPE OF WORK 

The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms.  A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.  Attention to detail and ability to follow protocols is essential.  Communication with agency supervisors and other agencies is required. 

 

POSITION ROLE AND DELIVERABLES  

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford.  Attention to detail and maintaining a customer focus is essential.  The Technician will need to provide responsive support to agency end users and escalate as necessary.  The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.  They will follow agency procedures for creating and modifying user accounts on various agency systems.  Some interaction with other state agencies will be required to complete the required processing. 

  

REQUIRED SKILLS AND EXPERIENCE  

In addition, the agency requires: 

 

A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 

1. PC Hardware and software installation 

2. End user support - face to face and via telephone 

3. Excellent customer service skills 

 

It’s highly desirable that the candidate also have: 

1. Experience with computer system and user administration. 

2. Technical familiarity with Microsoft Active Directory. 

3. Experience with Windows 10,11 

4. Experience with Office 365 

5. Experience with Device Management, Device Imaging, Device Troubleshooting 

 

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