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Associate Service Desk Analyst Jobs in Connecticut

company652

Service Desk Analyst

Wallingford, CT · On-site

$20.50 - $28/hr

The Service Desk Analyst provides frontline support for a variety of information technology, telecommunications, and computer-use issues. This role identifies, researches, and resolves common ...

New

Choate Rosemary Hall

Help Desk Specialist

Wallingford, CT · On-site

... service and consistent issue resolution. * Use the ITS Help Desk ticketing and knowledge base system to record, assign, track, close, and analyze all Help Desk requests. * Assist the Procurement and ...

New

TEKsystems

Service Desk Analyst

New Haven, CT · Hybrid

$20 - $24/hr

They use HP service desk but any prior experience with ticketing system will do. Essential duties of position Identify and analyze hardware, software and network-related problems. Troubleshoot and ...

Dentsu Aegis Network

Junior Service Desk Analyst

Norwalk, CT · On-site

$20.50 - $28/hr

What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ... Good analytical and problem-solving skills, with a precise approach to documenting issues and ...

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must ... service of a Help Desk Technician consultant position. The candidate will provide telephone and ...

Pennant Services

Sr. Service Desk Manager

Hartford, CT · On-site

Analyze operational workflows and identify opportunities to improve efficiency, quality, and user * satisfaction. * Lead continual service improvement initiatives designed to enhance Service Desk ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... SCOPE OF WORK · The agency needs to engage the service of a Help Desk Technician consultant ...

InstantServe LLC

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

... Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ... DCF Information Systems provides technology expertise and services as well as an information ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ... DCF Information Systems provides technology expertise and services as well as an information ...

Healthtrax

Service Desk evenings weekends

Avon, CT · On-site

The Service Desk is the hub for customer service, fitness & wellness program information. You are the first and last impression of our business. The Service Desk Receptionist provides immediate ...

Healthtrax

Service Desk evenings / weekends

Avon, CT · On-site

$17 - $20/hr

The Service Desk is the hub for customer service, fitness & wellness program information . You are the first and last impression of our business. The Service Desk Receptionist provides immediate ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Hartford, CT · On-site

$90K - $110K/yr

Owens & Minoris a global healthcare solutions company providing essential products, services and ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Connecticut

Associate Service Desk Analyst information

See Connecticut salary details

$13

$22

$34

How much do associate service desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for associate service desk analyst in Connecticut is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Connecticut?

The most popular types of Service Desk Analyst jobs in Connecticut are:

What are popular job titles related to Associate Service Desk Analyst jobs in Connecticut?

For Associate Service Desk Analyst jobs in Connecticut, the most frequently searched job titles are:

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The top searched job categories for Associate Service Desk Analyst jobs in Connecticut are:

What cities in Connecticut are hiring for Associate Service Desk Analyst jobs?

Cities in Connecticut with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you

Service Desk Analyst

company652

Wallingford, CT • On-site

$20.50 - $28/hr

Other

Posted 2 days ago

New

Job description

Description
Position Summary:The Service Desk Analyst provides frontline support for a variety of information technology, telecommunications, and computer-use issues. This role identifies, researches, and resolves common technical problems; responds to phone, in-person, and email support requests; and documents issues to ensure timely resolution. The Analyst escalates more complex issues to a Technical Specialist or another member of the department. This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn.
Job Responsibilities and Essential Functions of the Position:
  • Answer incoming calls and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer and tablet use issues.
  • Create, triage, and route support tickets to the correct queue or technician based on issue type and priority.
  • Analyze and resolve common end-user issues, following up to confirm the request was resolved to the user's satisfaction.
  • Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.
  • Use remote support software to diagnose and resolve issues on end-user devices.
  • Monitor network and associated devices for potential issues; identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Escalate tickets to other appropriate resources when an issue is beyond the Level 1 scope.
  • Notify and coordinate with field technicians when a new ticket comes, to support faster on-site response.
  • Provide basic troubleshooting support for commonly used software packages (e.g., learning management systems, Microsoft Office).
  • Assist with training end users on basic Mac and iPad skills and computer usage policies.
  • Assist clients with access issues to faculty, staff student, and parents' portals.
  • Create, update, and maintain articles in the ITS knowledge base to support self-service and consistent issue resolution.
  • Use the ITS Help Desk ticketing and knowledge base system to record, assign, track, close, and analyze all Help Desk requests.
  • Assist the Procurement and Budget Administrator with maintaining the Purchase and Asset database.
  • Participate in internal training provided by the ITS team to build skills and take on more responsibility over time.
  • Perform these Office Coordinator functions:
    • Oversee departmental supplies and mail
    • Orders items for the kitchen
    • Sort mail and distribute to the correct mailboxes
    • Receive incoming mail and shipments and record them in the Purchase and Asset database
  • Provide support for Standardized testing on Saturdays (six times a year).
  • Create signage and coordinate details for ITS events on campus (TechConnect during registration periods).
  • When open, cover shifts in the ITS Extension, a satellite location near the Dining Hall.
  • Perform other duties as assigned, including attending department, organizational, or outside meetings and trainings as requested.

Leading Others: No
Requirements
Position Requirements/Skills/Abilities:
  • Strong Mac skills and working knowledge of Windows; PC experience a plus.
  • Previous experience working in a Help Desk environment is beneficial.
  • Previous experience working in a school, college, or university is desirable.
  • Strong customer service, phone, and organizational skills.
  • Willingness to learn and be trained on internal systems and processes.
  • Basic understanding of networking fundamentals.
  • Basic understanding of client-server concepts.
  • No prior Help Desk experience required - comprehensive training is provided.

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